Questions & Answers

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, the camera has color night vision.

Q: QuestionHow far can the motion detection on this camera reach?

• A:Answer The motion detection on this camera has a range of up to 40 feet.

Q: QuestionWhat is the storage capacity of this camera?

• A:Answer This camera supports up to 128 GB of footage on a microSD card and can be expanded to 16 TB with a HomeBase S380.

Q: QuestionWhat is the resolution of the eufy security camera?

• A:Answer This eufy security camera features a dual-camera system with a telephoto lens and a wide-angle lens, capable of 3K resolution.

Q: QuestionHow is this camera powered?

• A:Answer This camera is powered through a wired connection using an AC adapter.

Q: QuestionWhat is the maximum lighting brightness of this eufy camera?

• A:Answer The floodlight on this security camera has a customizable brightness up to 2,000 lumens.

Q: QuestionCan I talk through this camera?

• A:Answer Yes, the camera has an integrated two-way audio system to communicate with guests.

Q: QuestionCan you turn the flood lights and let them stay on all night

Asked 1 year ago by Jay.

• A:Answer The eufy Floodlight Cam E340 is designed to turn on the floodlights when motion is detected, especially during the night for better visibility and to deter potential intruders. However, the lights are not intended to stay on throughout the entire night as a constant light source. The system is built with energy efficiency in mind, and the lights are triggered by motion to conserve energy.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionIs ambient as low as the light can be set or can it be cut off completely?

Asked 1 year ago by MLPFan.

• A:Answer Ambient light is lower than the light when motion is detected you can completely turn off the floodlights if you don’t want any light.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionOur connectivity is 5G band this camera won’t work

Asked 4 months ago by Zoa.

• A:Answer The E340 Outdoor Wired 3K PTZ Security Camera operates only on 2.4GHz Wi-Fi, and it cannot connect to a 5GHz Wi-Fi network. If your connectivity is exclusively on a 5GHz band, this camera will unfortunately not be compatible.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionIs camera dual band wifi

Asked 1 year ago by drex.

• A:Answer No, 2.4G only

  Answered 5 months ago by Eufy Team

  
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Q: QuestionWhat’s included in the box / wire us included hiw many feet?

Asked 4 months ago by Zia.

• A:Answer The Floodlight Cam E340 package includes everything necessary for its setup and use. Regarding cables: The package includes a Type-C USB cable, which is specifically for setup purposes. However, the precise cable length is not explicitly mentioned. Here is what you can expect in the box: Floodlight Cam E340 main unit. Necessary mounting components for installation. This camera requires an AC power supply (AC100V~240V, 50~60Hz). For setup, it uses a 5V/1A Type-C USB port. The details regarding the cable length for the main power supply are not specified, but for similar kits sold in certain regions, power cables could be up to 10 meters or extendable up to 30 meters with compatible extensions. This might differ based on local regions.

  Answered 3 months ago by Eufy Team

  
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Q: QuestionCan we turn off 1 panel light and let the other one turn on ?

Asked 7 months ago by Tito.

• A:Answer No

  Answered 5 months ago by Eufy Team

  
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Q: QuestionWill I be able to communicate to the person on video

Asked 9 months ago by Dano.

• A:Answer sure will

  Answered 7 months ago by ChrisHVerified Purchase

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Q: QuestionDoes the microSD card come with this device or is it sold separate?

Asked 1 year ago by Dee.

• A:Answer Card is sold separately.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionDoes it have 2 way capabilities? My Ring Camera announces when it's recording. Is that An option with any of the Eufy cameras?

Asked 1 year ago by Voice.

• A:Answer Yes, it has 2 way capabilities.

  Answered 1 year ago by Eufy Team

  
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Q: QuestionCan this be hardwired?

Asked 1 year ago by kvnewsome.

• A:Answer Yes.

  Answered 1 year ago by xdalawVerified Purchase

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Q: QuestionCan this eufy wired eufy camera record 24/7 ?

Asked 1 year ago by SIDEBYSIDE.

• A:Answer Yes 24/7 But you need micro SD card https://support.eufy.com/s/article/What-type-of-microSD-card-does-eufySecurity-device-use

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan this camera be connected to the home base for local (home base) storage of 24/7/365 footage

Asked 1 year ago by Robert.

• A:Answer This item can connect with Homebase 3.

  Answered 1 year ago by Eufy Team

  
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