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Questions & Answers

Page Showing 1-20 of 59 questions
  • QuestionWhat is the maximum operating temperature for this camera?

    • Answer The maximum operating temperature for this camera is 122 degrees fahrenheit.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this camera require a monthly subscription?

    • Answer This camera is a one-time purchase and does not require a monthly subscription, however there is an optional subscription available.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to install this camera?

    • Answer This camera can be installed in about 5 minutes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the field of view for this camera?

    • Answer This camera has a 135 degree field of view.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow is this camera powered?

    • Answer This camera is solar powered and includes a removable solar panel.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the zoom capability of this camera?

    • Answer This camera has 8x zoom capability.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this camera have night vision?

    • Answer Yes, this camera has color night vision.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the use of solar if it is wired? It only makes sense for battery power with solar

    Asked by Anonymous.

    • Answer Best Buy needs to correct this specification. It was confusing to me too. I actually have to research more and go to Eufy website to get a clarification about the wired thing. It doesn’t need to be hard wired. It’s indeed a wireless camera that works on a built in battery. The solar panel keeps the battery charged if set up as the source. The solar panel gets attached to the camera with a wire that comes with the camera. I asume it’s for this reason Best Buy has it as wired.

      Answered by Marimer

  • QuestionWill this do continuous 24 hour recording?

    Asked by Marc.

    • Answer No, you need the wired version of this to do that. With the wired version the E340, you need to have the home base 3 with a hard drive that's not included to do 24/7 recording. The one you have can only do events recording because it carries onboard only 8 gb.

      Answered by RoggyH

  • QuestionIf I purchase two cameras one for the front of my house and one for the back, do they show up on the same app on your phone or is it two separate accounts,can they be linked together? I hope this is not a dumb question. Thanks.

    Asked by Steve.

    • Answer Yes, these 2 cameras will show in one app. Eufy app will let you add each camera and name it as you want. Pretty easy. Just follow the instructions during the setup. I have my s340 up and running in my backyard for 50 days without any issues. Hope it help.

      Answered by Anonymous

  • QuestionCan you hook up an external power source? 12V, 120V if you do not want solar polar?

    Asked by Jay.

    • Answer Yes you can. I did not use the solar panel... Instead I used a normal USB-C Charger. MrHealthSpan

      Answered by LiveForeverHealthycom

  • QuestionMy local police dept will support my purchase if the camera retains video footage for at least seven (7) days. Does the 8MB SD card store seven days of incident video? Does the card come with it? Would a 32MB card cost? like in the S330?

    Asked by Storage.

    • Answer The eufy S340 Outdoor Solar Powered 3K PTZ Security Camera comes with built-in 8GB eMMC storage, and it does not use a microSD card. The storage is sufficient for most users as it allows for loop recording, which overwrites older footage when the storage fills up. This 8GB storage is typically capable of retaining several days of video footage depending on the user’s recording habits and settings. Regarding the question of supporting seven days of incident video, while the exact number of days depends on the frequency of motion detection and recording settings, the 8GB built-in memory should provide enough space for several days of incident video under typical use. For eufy Cam products such as the S330 (and others like E330), they do not support microSD cards for now. Instead, they use either built-in memory or rely on HomeBase 3 for video storage. If you need more storage capacity with the S340, consider connecting it with a HomeBase 3 as an alternative. Unfortunately, a specific cost for a 32GB memory card is not applicable here because the S340 does not support additional or replaceable SD cards. If you have further questions about storage capacities or compatibility, feel free to ask!

      Answered by Eufy Team

  • QuestionI want a security camera that can be accessed from a wide array of devices. Can this device be used (even with reduced functionality) with a web browser instead of the eufy app?

    Asked by whereisthecam.

    • Answer Yes, you can access the eufy Security SoloCam S340 via a web browser. To do this, please visit the eufy Security website at https://mysecurity.eufylife.com/. From there, you can log in to your account and access your eufy Security SoloCam S340 through the web interface. This provides an alternative to using the app and allows for compatibility with PC web browsers.

      Answered by Eufy Team

  • QuestionDo I need the home base for this

    Asked by Lalo.

    • Answer No. The camera had a built in chip for local storage

      Answered by Marimer

  • QuestionCan this camera see at night

    Asked by dee.

    • Answer It will be an infrared image, which is fine, if the light is not turned on. If it's programmed to turn on with activity, it will be in color. I prefer the infrared option, I'd rather not let the person on camera be advised that the camera is present and recording.

      Answered by Anonymous

  • Questioncan you set this camera to auto track and move 360 every few seconds or is it only controlled by the app

    Asked by Chris.

    • Answer To enable auto tracking on the SoloCam S340: Open the Eufy Security app on your smartphone. Select the SoloCam S340 from your device list. Go to "Camera Settings". Scroll down and select "Motion Detection". Enable the "AI Tracking" option. The camera should now automatically follow a person when they walk past its field of view. However, please note that the camera does not support 360-degree movement.

      Answered by Eufy Team

  • QuestionCan the information from the camera be viewed on more than one device at a time, for example, my phone, my wife's phone and our ipad? Thank you.

    Asked by Charlie.

    • Answer Yes, information can be viewed on multiple devices by different people.

      Answered by Rexo

  • QuestionWithin the app, can I move the camera around?

    Asked by KnucklezR.

    • Answer Yes, you can move the camera around through the app for the S340 Outdoor Solar Powered 3K PTZ Security Camera with Dual Lens. This camera features a Pan & Tilt functionality which allows for 360° horizontal movement and 75° vertical movement (45° upward and 30° downward). You can control these features using the app, giving you the ability to adjust the camera's view and monitor different areas easily.

      Answered by Eufy Team

  • QuestionIs there a way or hack to connect Eufy SoloCam S340 to Apple HomeKit?

    Asked by Obi.

    • Answer To connect the Eufy SoloCam S340 to Apple HomeKit, you can't directly integrate it with HomeKit as it's not natively compatible. However, you can access the camera's features and functionality through the Eufy Security app. The app allows you to control and monitor the SoloCam S340, view live streams, and manage settings.

      Answered by Eufy Team

  • QuestionDoes it work with google home?

    Asked by Pelon.

    • Answer Yes, the eufy SoloCam S40 is compatible with Google Voice Assistant and devices with a display. This means that you can integrate and control the camera through Google Home using voice commands. For more information on using Google Assistant for eufySecurity Devices, you can visit the following link: https://support.eufy.com/s/article/Using-Google-Assistant-for-eufySecurity-Devices

      Answered by Eufy Team