“My cameras stopped charging after about 2 years, I see the warranty is only for now year... Can the batteries be replaced????”
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Check Amazon or Eufy website
Sorry, there was a problem. Please try again later.Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: - Please make sure the power supply is good. If it is not, if possible, please try to use another power supply to see whether the problem still persists. Or please try to charge the camera by connecting it to the USB port on the back of HomeBase. The eufycam camera’s LED will be solid red when the battery is being charged, and the app will show charging status. The eufyCam 2C and eufyCam 2’s LED will be solid blue when the battery is being charged, and the app camera settings menu will show battery percent. - Please use another cable to charge the camera. - Please change a socket to see whether it helps. - Try to reset the camera by pressing the sync button for 10 seconds(please download important videos first) and re-add it to the app. So sorry to say the battery cannot be replaced. If you have any other concerns, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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