“Why is the spotlight camera not turning on when it detects motion?”
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I had the same issue. It was picking up too much light from the neighborhood and my driveway lightposts which were causing a glare. So I put it to black and white which made the picture better but the spotlight wouldn't come on. Of course spotlight won't come on in black and white mode. Must be in color mode for spotlight to come on. So to offset the neighbor's light and lightposts, I turned on my front porch light for dusk to dawn and increased the time my patio low voltage lights stay on out back. They're working great now. The camera I have on the side of the house is in total darkness and it has worked fine since it was installed.
Sorry, there was a problem. Please try again later.Thank you so much for sharing your experience. We're really sorry you've encountered this issue! If possible, please try the following steps to see if the issue persists: -Please ensure you have enabled ""spotlight night vision"" in app>camera settings and confirm if the spotlight can be turned on manually on the live view page or not - Make sure there are no other light sources in the camera view at night If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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