Questions & Answers

Q: QuestionCan you have multiple cameras connected at once through the app?

Asked 4 years ago by Anonymous.

• A:Answer Yes - You have the ability to setup and install multiple devices in one EZVIZ account and view all devices using the EZVIZ mobile app for Android/iOS

  Answered 4 years ago by EZVIZ Product Expert

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Q: QuestionWill this work with an iPhone 6s, I bought a similar one but returned it because the iPhone had to be a minimum of an iPhone 8

Asked 4 years ago by delly.

• A:Answer Yes - You can setup and install the EZVIZ mobile app on your iPhone. The minimum iOS required is iOS v5.0

  Answered 4 years ago by EZVIZ Product Expert

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Q: QuestionWill recorded video be saved on windows computer when you install the app?

Asked 4 years ago by Poss.

• A:Answer You can either subscribe to cloud service or install a Micro SD card for footage review.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this need WiFi to work

Asked 4 years ago by Jen.

• A:Answer Yes - For this device to function properly, this device needs to be connected to a reliable power source and linked up to your 2.4Ghz WiFi network using the EZVIZ mobile app

  Answered 4 years ago by EZVIZ Product Expert

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Q: QuestionSo can this camera work on spectrum wifi?

Asked 4 years ago by Vicky.

• A:Answer Yes I use it on spectrum wifi

  Answered 4 years ago by Jasmine

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Q: QuestionCan the camera work without wifi? If not, does the camera have to be close to the router to work well?

Asked 4 years ago by Wifi.

• A:Answer It has a slot for inserting memory card

  Answered 4 years ago by jackVerified Purchase

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Q: QuestionDoes this camera and its Windows software allow for 24/7 viewing, or does the feed timeout?

Asked 5 years ago by Ryan.

• A:Answer Yes - You can download and install the EZVIZ PC studio for Windows PC from the support section of EZVIZ website

  Answered 5 years ago by EZVIZ Product Expert

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Q: QuestionCan you add more cameras for a single alert on the app? Like 4 outdoor and 1 indoor?

Asked 5 years ago by PC.

• A:Answer No. Each camera have each alert that you need to turn on.

  Answered 5 years ago by ZetteVerified Purchase

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Q: QuestionCan I use this as a webcam, I need to do video conferences but my camera and microphone on laptop dont work. If it will work how do I set it up?

Asked 5 years ago by Foofs.

• A:Answer No. For this device to function properly, this device needs to be connected to a reliable WiFi network.To ensure a smooth Wi-Fi setup, please make sure you have the latest version of the EZVIZ mobile app installed and make sure the mobile device you are using for this setup is connected to a 2.4 GHz WiFi network. We have a team of experts ready to help get everything back on track.

  Answered 5 years ago by EZVIZ Product Expert

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Q: QuestionI have Ezviz app , for a different Ezviz camera ( see the picture) Which I super love, if i add this same app will be okay to use ? I can’t say enough how happy I’m with Ezviz Thx

Asked 5 years ago by AD2018.

• A:Answer You can add two or more cameras to your EZVIZ account and view them using the same EZVIZ mobile app

  Answered 5 years ago by EZVIZ Product Expert

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Q: QuestionAfter 3 months of use, my Ezviz camera suddenly stopped working, consistently asking for a 2.4GHz Wi-Fi network instead of accepting 5GHz, even though my Wi-Fi setup hasn't changed. Seeking help for this issue.Thanks

Asked 1 year ago by Jessica73.

Q: QuestionI have ezviz camera at my home and want to install another camera at my business.As these are 2 diffrent wi fi networks will i be able to monitor both premises on my phone?

Asked 1 year ago by RonaldC.

Q: QuestionIf wifi is off and camera is on so can we see live view or not

Asked 2 years ago by Bali.

Q: QuestionHow can backup the data from camera eMMC?

Asked 2 years ago by KP100.

Q: QuestionI have c1c evziz it has been working well then all over a sudden 3day its now showing black and white during the day.advice

Asked 2 years ago by Felix.

• A:Answer The setting for auto adjust.

  Answered 2 years ago by RichVerified Purchase

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Q: QuestionI have a question is that with an sd card placed while recording the camera moves when i want fo watch the recording footage how do i stop this from happening?

Asked 3 years ago by Cloudy61.

Q: QuestionHow do I reset a previous owned camera's?

Asked 4 years ago by Fly.

Q: QuestionWill this record to SD card with no wifi and be viewed when brought back to wi fi connection like the big O cam?

Asked 4 years ago by Anonymous.

• A:Answer Yes, as long as it is on it will record to the microSD without Wifi. Do need wifi to replay and view from phone.

  Answered 3 years ago by sydney

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Q: QuestionCan someone please tell me exactly what kind of SD card to buy for this machine? I purchased a 256GB Micro Memory SD Card Class10 and it is too big to fit in the slot. Thanks!

Asked 4 years ago by Cheryl.

Q: QuestionI bought EZVIZ - Indoor 1080p Wi-Fi Wireless Network Surveillance Camera - and separately I purchased a 256GB Class 10 SD card with adaptor. SD card seems too big and the adaptor seems too small to fit in the hole. Am I doing something wrong?

Asked 4 years ago by Cheryl.