Questions & Answers

Q: QuestionHow does this charge when it doesn't come with a charger?I'm reading the accessories and it does not come with a charger. So how does it charge?

Asked 9 years ago by Anonymous.

• A:Answer It comes with a usb charges that connects to your computer to charge. However, if you want to charge it without a computer, you need to buy a separate usb converter to charge using an outlet.

  Answered 9 years ago by AHABB

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Q: Questionhow do you know if you should get a large or small?

Asked 10 years ago by Tina.

• A:Answer IF you go to the Fit BIt website it tells you how to find your size. You measure your wrist and it will tell you if you need a large or small.

  Answered 10 years ago by Chris

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Q: QuestionDo I need a Smartphone to benefit from this tracking device?

Asked 10 years ago by Anonymous.

• A:Answer No, but you would need a computer with Internet access (or a way to install fitbit's software). The HR comes with a USB-Bluetooth adapter and a USB connector to directly connect the device. You can use Fitbit's website and/or software on your computer with virtually the same features as the smartphone app.

  Answered 10 years ago by horatio624

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Q: QuestionHeart Rate displayDoes the Fitbit device continuously display your actual heart rate, or does it just display which "zone" you your heart rate is in eg. the Peak Zone?

Asked 10 years ago by Emma.

• A:Answer The Charge HR will display your heart rate and the zone. Depending on how you set up your display (mine is set to show heart rate last) will determine where you see it in the rotation. The display does not stay on constantly for anything. You have to tap the top to get what you've set to be your face display (mine is clock), or press the side button to scroll through to see each item.

  Answered 10 years ago by CJFranks

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Q: QuestionDoes it track your spinning or riding a bike (distance, calories, etc?)

Asked 10 years ago by Bridget.

• A:Answer Unfortunately not. The activity tracking primary relies on the movement of your arm. It will, however, track your heart rate while on the bike.

  Answered 10 years ago by bswides412

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Q: QuestionWill this fitbit affect a pacemaker?

Asked 10 years ago by Marg.

• A:Answer The Fitbit will not interfere with a Pacemaker

  Answered 9 years ago by sky143tam

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Q: QuestionDo I have to carry my iphone with me?I could not find any info if I have access to the data while I am exercising or if the notification feature would work if my iPhone is at home.

Asked 10 years ago by Ellie.

• A:Answer You don't "have" to carry your phone with you. The Fitbit will hold all the data and it will Sync with your phone or Mac/PC later. However if you like to run and you tell the Fitbit App your running it will track your location, speed and distance more accurately using the Phone gps. The Fitbit can only calculate distance based on the number of steps.

  Answered 10 years ago by harrypottar

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Q: QuestionHow to sync or charge?On Dec. 31, 2015 I purchased a Fitbit Charge HR. That is the ONLY thing in the box that I unceremoniously destroyed in my eagerness to get started. Now I realize there is no way to charge or sync the Fitbit. Any suggestions? Do they all come without the necessary items to charge or sync?

Asked 9 years ago by Anonymous.

• A:Answer You might have received a used or previously opened unit as they do come with a USB charging cable, & a bluetooth dongle included with two very small booklets with some minimal instructions & contact information. In the bottom portion of the display stand which is part of the packaging, you should find that it holds both booklets & the communication dongle along with a 3 or 4 inch long USB charging cable (which plugs into the rear of the FitBit.

  Answered 9 years ago by jmknbsc

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Q: QuestionWill a titanium plate in my wrist interfere with the fitbit HR's performance?

Asked 9 years ago by Anonymous.

• A:Answer I have a plate and 10 screws in my wrist and find that I have wrist pain and stiffness when I wear fitnit on that wrist. No problem when no watch Worn.

  Answered 2 years ago by Anonymous

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Q: QuestionWill this track stationary bike activity?

Asked 10 years ago by DJ.

• A:Answer Only if you put it in workout mode (holding the button on the side till you see the counter start up). Then, once you are finished, you will need to hold the button again to stop. Then go into your Fitbit dashboard and change the activity to stationary bike.

  Answered 10 years ago by matalec

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Q: QuestionWaterproof?My job requires me to wash my hands a million times a day so I'm wondering if this got wet would it ruin it?

Asked 10 years ago by Anonymous.

• A:Answer No it will not damage it as long as you do not soak it. Also it is advised to dry it afterwards. With the Charge HR, you wear it an inch above your wrist so that will decrease the chance of it getting wet. Also it's NOT recommended that you shower with it.

  Answered 10 years ago by SuperBad

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Q: QuestionHow accurate is the heart rate

Asked 9 years ago by Anonymous.

• A:Answer I just wrote my review of the product and only gave it 2 stars because I've found (for me at least) it to be hit/miss on how accurate it is. Some times not matter how high, low, loose, tight I have it, the heart rate feature is WAY off! It happens just enough to make me question how accurate it is every other time of the day. In one of MANY examples I have, I was doing HIIT cardio, was completely out of breathe, sweating, heart is racing and the Fitbit says my HR was at 72bpm...in reality it was probably in the 155-175 range.

  Answered 9 years ago by JustinJeremy1

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Q: QuestionDo you need a smartphone app to see the heart rate display?Can you see your heart rate direct from the watch - or does it have to be paired with a smartphone first ?

Asked 10 years ago by sunhat.

• A:Answer It can display your heart rate straight from the device itself.

  Answered 10 years ago by Nate76

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Q: QuestionDo I need to reset the fitbit each morning? If so, how? Also wondering what each icon stands for, I do not have a book. Thank you.

Asked 9 years ago by Lisa.

• A:Answer No, when midnight hits it automatically resets to zero steps. Even if you are taking a late walk, the moment that 12:00 hits, you will go back to zero steps

  Answered 8 years ago by TechTeacher

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Q: QuestionWill this track calories burned based on your heart rate?

Asked 10 years ago by Anonymous.

• A:Answer So far this is tracking my calories burned based on my heart rate, and is reducing my weight based on this information. If I was to add the calories I'm eating during the day, I think it would do a better job of this too.

  Answered 10 years ago by Nicholas

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Q: QuestionDoes the band contain latex?I'm allergic to latex...will I be able to wear this wristband?

Asked 9 years ago by Anonymous.

• A:Answer No laytex. Straight from fitbut.com https://help.fitbit.com/articles/en_US/Help_article/Can-the-Flex-wristband-irritate-my-skin/

  Answered 9 years ago by deejdave

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Q: QuestionDo you need to keep the dongle plugged into your computer all of the time?

Asked 10 years ago by Anonymous.

• A:Answer We only plug ours in to charge it once a week or so. It's totally wireless and can sync automatically whenever you are within 'x' number of feet of your computer or by manually clicking on the FitBit icon on your computer. You do need to connect it the first time to set things up. After that, you never really NEED to connect it via the cable unless you want to charge it that way.

  Answered 10 years ago by Jaime

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Q: QuestionDoes this have a watch on the display?Is a watch part of the readout?

Asked 9 years ago by Phyllis.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Large) - Blue

• A:Answer Yes. When you bring your arm up to check the time, it is displayed for you.

  Answered 9 years ago by Mimi

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Q: QuestionSync dongle and USB cable are not listed as being included at Best Buy website; are they included?

Asked 9 years ago by Anonymous.

• A:Answer The USB cable does come in the box as well as the dongle. The box is a nightmare to get into but all that is at the bottom. I had to he-man it out of the box. Really the person who designed that box hates the world apparently.

  Answered 9 years ago by jmerriex

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Q: QuestionHow does this know how many calories burned? Is it totally recognzed by steps?

Asked 9 years ago by Susieq.

This question was asked about the related product: Fitbit - Charge HR Activity Tracker + Heart Rate (Large) - Blue

• A:Answer It uses your account settings (height, weight, and age) and utilizes your heart rate to decide how many calories. It looks at how long you are in the fat burn, cardiac, or high peak zone and takes that into account. Steps alone don't really burn that many calories unless you are walking intensely and increase your heart rate or if you are walking at least 8,000 steps/day to burn some more calories. Hope this helps.

  Answered 9 years ago by alo9

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