Questions & Answers

Q: QuestionHi. Does it come with all the parts necessary to mount on the wall or I need to buy a mounting kit for it? Thank you!

Asked 2 years ago by LeylaBay.

• A:Answer Yes.

  Answered 2 years ago by MireyaVerified Purchase

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Q: Questionwhat's the warrantee on these ring cameras?

Asked 2 years ago by Shark01.

• A:Answer The warranty is one year, if you buy the Ring Plus Plan, they will extend the warranty for a second year. With the Plus Plan, they will replace it if it's vandalized with a police report. The Plus Plan costs $100/yr., you can cancel it any time.

  Answered 1 year ago by JosephSVerified Purchase

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Q: QuestionCan I make the floodlights work with Alexa to turn on and off?

Asked 2 years ago by Rd.

• A:Answer Yes

  Answered 2 years ago by PSoriaRNVerified Purchase

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Q: QuestionDoes it have a low light option?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring Floodlight Cam Pro with 2K Video and Ring Vision, 2 LED Lights, Dual Band Wi-Fi, and 3D Motion Detection - Black

• A:Answer Hello. Great question! Yes, the brightness of the lights on the Ring Floodlight Cam Wired Pro can be adjusted within the Ring app. It comes with two 3000° Kelvin lights with 2000 lumens to light up areas around your home for enhanced security. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionI have just installed a wired ring doorbell. It is working great. I would like to replace a wired floodlight with a ring wired floodlight for additional light and home coverage. Can this work on same system as the ring doorbell?

Asked 2 years ago by Lauderdalevo.

• A:Answer Yes, it does workmen the same system. You just have to make sure your wireless network is accessible where you want to install the floodlight

  Answered 2 years ago by JayVAVerified Purchase

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Q: Questionhow much is the charge for being able to access with 2 Iphones with cloud storage?

Asked 2 years ago by kirk.

• A:Answer Hi kirk. Good question! Yes, every Ring product can be monitored and managed by an unlimited number of mobile phones, tablets, and PCs. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account for as little as $3.99/month. Learn more about Ring Protect plans here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionWhat is the difference between the $199 camera and the $249 camera I ordered the 199 and I am wondering if you’ll show up on my phone like the one on my ring doorbell. I want to be able to interact with whoever’s in my driveway

Asked 2 years ago by Ginger.

• A:Answer I was told that you can adjust the area it scopes. We have adjusted ours for “people only” so as not to pick up the local wild life.

  Answered 2 years ago by Mjgene

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Q: QuestionSo, do you have a product that is like this product that does have a plug on it to be plugged in? this product is hard wired/direct wired there are people like me that are renters. Most Home Secretary products are not for renters.

Asked 2 years ago by HopeHope.

• A:Answer Hi HopeHope. Thank you for asking! Yes, Ring offers a variety of security cameras for every type of home. The chart on our support center lists out the features of individual Ring security cameras along with a recommendation as to which model might be best for you: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. If any additional information is needed regarding your Ring XXX question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionIf I buy this product is it possible for me to chose the 270 degrees that I want the camera to view or is it permanently fixed? If it's can be adjusted, can it be adjusted after the light is mounted as well?

Asked 2 years ago by BlindedByTheLight.

• A:Answer You place the cameras and can move it around any which way you would like.

  Answered 2 years ago by robbgVerified Purchase

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Q: QuestionInstalling Ring Pro Floodlight cameras on each corner of my home. In the front they will be 10-15 feet from the ground. In the rear they will be closer to 20 feet high. At these heights, should I still expect the motion sensors to work?

Asked 2 years ago by Clarkesbar.

• A:Answer Hello, Clarkesbar. Good question! Nine feet (three meters) off the ground is the optimal mounting height to get the best range for the motion detector. Here is a helpful article with more detailed product information: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDoes this come with a tablet to view inside the home?

Asked 2 years ago by CQ.

• A:Answer No it does not include a tablet. You will have to download the Ring app to be able to view what the flood light can see.

  Answered 2 years ago by HappyVerified Purchase

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Q: QuestionCan this be hooked up to an existing flood light? Like replace the old flood light with this.

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by HopeVerified Purchase

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Q: Questiondoes the 1080 P have a siren?

Asked 2 years ago by Anonymous.

• A:Answer Hello. Great question! The Floodlight Cam Wired Pro has advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection. Here is a helpful article with more detailed product information: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you. Alexis, with Ring.

  Answered 2 years ago by Ring

  
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Q: Questioncan the security or cameral be mounted on the light pole onn the streetcandy

Asked 2 years ago by candybe.

• A:Answer Hello, candybe. Good question. The Ring Floodlight Cam Wired Pro requires a hardwired power connection (100V-240V). So, mounting to a public streetlight pole may not be possible. Here is a helpful support article with more detailed product information: https://support.ring.com/hc/en-us/articles/360059101391-Ring-Floodlight-Cam-Wired-Pro-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you. Alexis, with Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionWhat is the maximum distance for the camera picture quality to deliver a recognizable face?

Asked 2 years ago by Ed.

• A:Answer I can see between 3-4 houses in front of me and the view is about a house drive way each on my sides. It’s clearly good and enough distance to cover my section. You can also use the geo fencing to adjust the distance of coverage.

  Answered 2 years ago by HopeVerified Purchase

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Q: QuestionDONT THEY MAKE THE WIRELESS VERSION SNYMORE. I HAD BOUGHT 2 WIRELESS AND ARE GREAT. I'VE LOOKING FOR WIRELESS BUT CANT FIND THEM THANKS

Asked 2 years ago by Bennie.

• A:Answer The pros we got are wired. An electrician had to install them.

  Answered 2 years ago by Mjgene

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Q: QuestionCan you shut the light off when you're sitting out on the patio, so it doesn't stay on?

Asked 2 years ago by patio.

• A:Answer Yes, you can turn it on or off from you phone.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: Questionis this a wired installation

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by TrainerVerified Purchase

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Q: QuestionWith the ring camara the plus and the pro can you ask Alexa or google to turn lights on and off?

Asked 2 years ago by Rosa.

• A:Answer Apparently yes

  Answered 2 years ago by Ringdoorcan

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Q: QuestionWe installed floodlight ring pro it will not connect to our regular Wi-Fi only will connect to our guest Wi-Fi,how do we get it to connect to our regular Wi-Fi so that we do have to run it off the guest. ? Thanks

Asked 3 years ago by Daisy.

• A:Answer Hello Daisy, Most Ring devices are designed to function with a 2.4 GHz wifi signal, which is the longer range standard. Other devices, like Floodlight Cam Pro, can operate using a 5 GHz signal, which allows for more bandwidth but has shorter range. This article provides tips that can help you get a stronger wifi signal for your Ring device: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

  Answered 2 years ago by Ring

  
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