Questions & Answers

Q: QuestionCan I watch ad-free YouTube on my TV with this subscription?

• A:Answer Yes, you can enjoy ad-free YouTube on your mobile device, desktop, or enabled TV with this subscription.

Q: QuestionWill my videos and music continue to play if I turn my screen off?

• A:Answer Yes, with YouTube Premium, mobile videos and music will play seamlessly in the background, even when your screen is off.

Q: QuestionDoes YouTube Premium allow me to download videos?

• A:Answer Yes, a YouTube Premium subscription allows you to download your favorite videos and watch them offline.

Q: QuestionWhat is included in the YouTube Premium offer?

• A:Answer The YouTube Premium offer includes ad-free YouTube viewing, the ability to download videos for offline viewing, background playback, and access to YouTube Music Premium.

Q: QuestionIs this offer only for new YouTube Premium subscribers?

• A:Answer Yes, the free 3-month trial of YouTube Premium is only available to new subscribers.

Q: QuestionHow long is the free trial for YouTube Premium?

• A:Answer This offer gives you free YouTube Premium for 3 months.

Q: QuestionWhat is YouTube Music?

• A:Answer YouTube Music is a music streaming app that you get premium access to with this offer.

Q: QuestionWhere do you find the code, i cant find any code thats 16 digit

Asked 4 years ago by Vic.

• A:Answer It is emailed to you once the product it came with ships. Be warned, this is a ONE month free trial and not a THREE month free trial like best buy is advertising.

  Answered 4 years ago by CCNV

  Helpful (39)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionWhat does you tubbe premium cost after the initial free 3 months. Is it automatic?

Asked 3 years ago by archreilly.

• A:Answer 15.99. It will auto renew unless you cancel before the trial ends.

  Answered 3 years ago by Debug20

  Helpful (10)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow do you cancel after the 3 months is up, who you contact?

Asked 3 years ago by Anonymous.

• A:Answer Beware. as others stated, this is only for 1 month, despite being sold as 3 months. I tried calling Best Buy customer service, but no luck.

  Answered 3 years ago by Jets

  Helpful (12)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow to get Free YouTube Premium for 3 months (new subscribers only)

Asked 2 years ago by ochi.

• A:Answer Hello Ochi, Usually, these offers are obtained through promotional links or codes, check for YouTube Premium on the search bar here on the BB app and add it to your cart.

  Answered 1 year ago by FernandoRVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhen I click on the link provided by email, it only shows me one month free. Not 3 months free.

Asked 3 years ago by Anita.

• A:Answer Yes, mine is also one month. ???

  Answered 3 years ago by KLokVerified Purchase

  Helpful (13)Unhelpful (2)ReportAnswer this questionShow more answers (5)

Q: QuestionWhy is my code doesn't work for 3 months? It directs me to the page to sign up for only 1 month of Premium?

Asked 3 years ago by joynrg.

• A:Answer It doesn't let you because you already had a "special promotion" in the past. I had to create another google account for youtube to redeem it. It STILL requires payment information so it can "continue" to bill you after but you can just try and cancel it before the date it charges you.

  Answered 3 years ago by ElChingonVerified Purchase

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI’m signed in but none of the premium things will play . Do I have to sign up for each individual channel as well?

Asked 1 year ago by Sos.

• A:Answer Hi Sos, No, you don't need to sign up for each channel, once you have YouTube Premium, all premium features should be available across all channels automatically, you should call BB costumer service.

  Answered 1 year ago by FernandoRVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan you tell me if I have a Best Buy bonus to try this YouTube Premium? I have been unable to access this special

Asked 1 year ago by MinnieMe.

• A:Answer Hi Minnie, Well promos like these usually come with a unique code or a link to redeem, if you're stuck, a quick call or chat with Best Buy's customer service should sort it out, just remember that is only valid for new subscribers.

  Answered 1 year ago by FernandoRVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI didn't receive email with link or code activation

Asked 1 year ago by Gigimimi.

• A:Answer I will be sent u through mail . Try to check spam mails or make sure that u check once u r bin.

  Answered 1 year ago by DilipsaireddyMVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI do not want this at ALL!!!!! How do I cancel Now?

Asked 2 years ago by Anonymous.

• A:Answer Follow these steps: YouTube Sign In Icon Purchase and Services Manage Membership Deactivate

  Answered 2 years ago by RahulVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questiondoes this promo youtube premium work for family subscription or individual user subscription ?

Asked 3 years ago by ramc.

• A:Answer Individual Subscription. You can access it from any of your devices, but only one stream at a time.

  Answered 3 years ago by ClemmieHooper3Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHow much does cost with tax.

Asked 1 year ago by Nbh4202002.

• A:Answer It's a free gift for 3 months. If you continue to use. YouTube offers a 2 month trial for free. Then, you can purchase an Individual, Student, or Family plan that costs $13.99/month, $7.99/month, and $22.99/month, respectively. The Individual plan has an annual price for $139.99.

  Answered 11 months ago by sondawgg2Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionThere are many comments that indicate this trial is really 1 month rather than the 3 indicated in this ad What's the truth?

Asked 2 years ago by skeptickle.

• A:Answer The truth is, it’s not even You Tube Premium (commercial free You Tube videos). It’s only You Tube Music Premium, only music. I haven’t even used it once, I don’t listen to music. I was only interested in commercial free videos. I can’t stand commercials.

  Answered 2 years ago by BlarpVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)