A:Answer Hello there! We are happy to help! When installing your ice maker, it is recommended that you find a location for your ice maker that is protected from direct sunlight and other sources of heat (i.e.: stove, furnace, radiator). Place the ice maker on a level surface. Make sure that there is at least 6 inches of space between the back and sides of your ice maker and the wall. Also note that the cooler the ambient temp, the more ice cubes the unit will produce. Should your unit work but not produce ice, ensure that the ambient temp is lower than 86℉. I hope this helps. For additional questions or concerns, connect with our manufacturing partner Curtis International. They can be reached at 1 (800) 968-9853. ~Keyanna