Questions & Answers

Q: QuestionCan the doors be removed to get through a 30" doorway?

Asked 2 years ago by Mike.

• A:Answer Hi Mike. Yes, the doors can be removed if needed to allow for installation. Instructions and illustrations are available to view on page 10 of the Use and Care guide. ~ Anna

  Answered 2 years ago by FrigidaireSupport

  
  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan the water filter be removed and not used? I do not want the expense of replacing it ever.

Asked 2 years ago by Senior.

• A:Answer There is a blank with no inside that can be bought to replace the filter. This is for someone who has a exterior water filter.

  Answered 2 years ago by MikeVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionjust had the model #FRSS2623ASB delivered. it came with a carbon filter. where is the filter located in the refrigerator? can i buy a deli drawer for this refrigerator?

Asked 2 years ago by diane.

• A:Answer Thank you for reaching out to us, Diane! Unfortunately, a deli drawer can't be installed in this model. However, the filter housing is located in the rear on the top-left side. You are able to view a visual diagram on page 24 in the Use and Care Guide. We hope this information was helpful to you and your shopping experience. -Ciara

  Answered 2 years ago by FrigidaireSupport

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionThe refrigerator keeps freezing items on the top shelf on the left. We aren't completely blocking the vent but at the same time, we need to use the shelf?

Asked 2 years ago by Icedout.

• A:Answer Same thing happens to us too! If anything touches the left side of the fridge wall that shares with the freezer, it freezes.

  Answered 1 year ago by AndreaV

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow long the refrigerator fan run. My unit fan keeps running most of the time which is noisy

Asked 2 years ago by Ravi.

• A:Answer Hi there, Ravi! Thanks for dropping by! It’s normal for the refrigerator to work longer. Warm air entering the refrigerator causes it to run more. Open doors less often. Ensure the refrigerator is level. Keep food and containers from blocking the door. Set the refrigerator control to a warmer setting until the refrigerator temperature is satisfactory. Allow 24 hours for the temperature to stabilize. - Lauren

  Answered 1 year ago by FrigidaireSupport

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this refrigerator garage ready? Meaning can withstand varying temperatures.

Asked 2 years ago by DrewCB.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Thanks for reaching out to us, DrewCB! It is recommended to not install the unit where the temperature will drop below 55°F (13°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the appliance. We hope this information was helpful to you and your shopping experience. -Ciara

  Answered 2 years ago by FrigidaireSupport

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the size of the ice cubes? Are they cubed shaped or crescent shaped?

Asked 2 months ago by CalDiverDave.

• A:Answer The ice cubes are cube shaped but quite small, maybe 1/4 of the size of a normal ice cube.

  Answered 2 months ago by JohnBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this fingerprint resistant?

Asked 1 year ago by Debbie.

• A:Answer Hello, Debbie. Thank you for reaching out to us. This Frigidaire Side-by-Side Refrigerator is not fingerprint resistant. To know more information of this model's specification, you may want to check on this link: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Product%20Specifications%20Sheet/English/FRSS2623A_EN.pdf - Maria

  Answered 1 year ago by FrigidaireSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you guys offer tech support to hook up the ice and water dispenser for this unit?

Asked 1 year ago by Charlie.

• A:Answer They do.

  Answered 1 year ago by Ivancho

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOur Frigidaire in making very little ice, sometimes nothing at all. Can you help?

Asked 1 year ago by Icedout.

• A:Answer Thanks for reaching out, Frank! Here are some troubleshooting tips that may help to address your concern. 1.The refrigerator must be plugged in for more than 24 hours. 2.Need to make sure the unit is connect to water. 3.The water passes through the filter, not having a filter in place will prohibit the water from dispensing into the icemaker and water dispenser. 4.Please check if the filter is frozen or cracked. (If your filter is cracked or frozen you may need a deflector kit) 5.If the filter has not been changed within the last 4 to 6 months, please have it replaced 6. Also the factory suggested temperature setting for the freezer is 0 degrees. Acceptable operating temperature of the freezer is -6 degrees to 6 degrees. We hope this information help you and your shopping experience.-Angel

  Answered 1 year ago by FrigidaireSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the water come out cold?

Asked 1 year ago by Summer23.

• A:Answer Yes it comes out cold but i would not get this refrigerator the ice maker is one star at least keeping the food cold is great the water comes out foggy and when it settles it becomes clear

  Answered 1 year ago by Dreamer0624Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it come with the ice maker hook up?

Asked 2 years ago by Nan.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black Stainless Steel

• A:Answer Hello, Nan! The waterline installation kit is needed to connect the water supply from your home to the refrigerator. You may consult with your dealer to purchase. Thanks for stopping by! -Katrina

  Answered 2 years ago by FrigidaireSupport

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHas anyone had issues with the ice maker not producing much ice?

Asked 2 years ago by Cat.

• A:Answer yes I have this issue and already had best buy replace with another fridge. Same issue. I do not know how to fix and cant find anything online. I am asking to replace mine with a different model. Not going to do this a 3rd time.

  Answered 2 years ago by ShannonB

  • 
  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionMy Frigidaire is saying power outage but it still works and I have not experienced a power outage in my home.

Asked 3 weeks ago by Marie.

• A:Answer Hi there, our valued customer! We appreciate you stopping to bring your concerns to our attention. We'd like to learn more about your specific situation to see how we can help. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 3 weeks ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this Frigidaire be used without the waterline connection?

Asked 1 month ago by FrontOffice.

• A:Answer Hi there, our valued customer! Yes, but please make sure that the ice maker is turned off. -Chris

  Answered 1 month ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the bins ?

Asked 2 months ago by Lizz.

This question was asked about the related product: Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator with EvenTemp Cooling System - Black

• A:Answer Hi Lizz! We'd like to learn more about your specific situation to properly investigate your concern. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDid you guys pick up the older unit when they deliver a new fridge

Asked 2 months ago by Chavez.

• A:Answer Hi there, thank you for reaching out to us regarding your inquiry. It depends on the dealer, in this kind of matters directly reach out to your dealer for further assistance. - Jessica

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there an ice maker?

Asked 2 months ago by Anonymous.

• A:Answer Hi! Thank you for this inquiry. Yes, this refrigerator is equipped with an ice maker. ~Juan

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the compressor an Mbraco compressor?

Asked 2 months ago by Chris.

• A:Answer Thank you for contacting us, Chris. This model features an R600a-type compressor. - Maria

  Answered 2 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIts' reading Power Outage and High Temp - however there has been no power outage and not sure why high temp. I suppose this is the reason it's consistently beeping. Can you please advise on how to reset? Thank you,

Asked 3 months ago by beeping.

• A:Answer We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris

  Answered 3 months ago by FrigidaireSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question