A:Answer Hey there! Thank you for bringing your concerns to our attention. Ensuring that the water filter has been changed within the last 6 months, can alleviate your matter. ? If it has been changed within the last six months, please ensure the water filter is in place. If it is in place correctly, please turn off the ice maker, remove the water filter, reinsert it and turn the ice maker back on to see if it will start producing ice within the next 24 hours. If any reason it does not, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience. –Ciara