A:AnswerBecause your ELD is not programmed right. I had my truck worked on at Council Bluffs, IA last Friday, Saturday, and got it back Sunday at 7:00 pm. The repair shop had to disconnect the device to acces the portal to perform the required repairs. When I reconnected the ELD, it showed 1:50 of driving on Friday, the 12th, then switched to on duty not driving, with short on duty driving while they were moving the truck in and out of the shop, and stayed on duty Saturday, January 13th, until Sunday, January the 14th, when I reconnected it. This violated my 70 hr, 14 hour rule, showed violations for on duty over 8 hours without a 30 minute break, and deprived me of my34 hour restart. All this time it was on duty, I was in a motel room, legally off duty, which I have receipts for. Because of Garmin total lack of support, my only course of action was to reconstruct the logs on paper, certifying them in writing, and not certifying the ELD logs that were totally false.
I will be returning this unit to the Best Buy that I purchased it from, and I expect a full refund. Also, I will contact the OOIDA to assist in decertification by the FMCSA of the Garmin ELD device, and use social media to warn other potential purchasers of its faults, keeping my IPad for proof of damages this device has caused.
When I purchased the garmin/Dezel, there is pages of instructions to operate the GPS, showing everything you can set up on it, short of making it dance across the dash. The ELD owners manual stops short with check to see if it plugged in properly, that about it. It doesn’t tell the administrator how to fix mistakes, even though it say you can, and requires to certify legal logs. The Garmin ELD device is the one “they warned us about.”
A:AnswerGarmin Product Support is happy to help, our contact information, including telephone number and hours of operation, can be found at: https://support.garmin.com/en-US/
A:AnswerIf your drivers are regularly moving from truck to truck, each driver will need their own eLog ELD device plus a smartphone or tablet to install the eLog app. This Garmin FAQ provides information about Moving the Garmin eLog to a Different Truck: https://bit.ly/2uH3Ari
A:AnswerGarmin Product Support would be happy to help. Our contact information, including telephone number and hours of operation, can be found at: https://support.garmin.com/en-US/
