Questions & Answers

Q: QuestionIs a new gas connector kit included in the installation service?

• A:Answer No, the gas connector kit is purchased separately and is not included in the installation service.

Q: QuestionWhy is an anti-tip bracket installation included?

• A:Answer An anti-tip bracket installation is included for safety reasons and is a requirement for installation. If refused, the unit cannot be installed.

Q: QuestionWhat if my gas valve needs replacement?

• A:Answer Valve replacement is not included in the installation service and may result in a drop-off only appointment.

Q: QuestionDoes the installation service include connecting the range to the gas line?

• A:Answer Yes, the installation includes connecting the range to a functional, non-corroded gas shutoff valve.

Q: QuestionWhat does this installation service include?

• A:Answer This installation service includes installation of the range, connection to a gas shutoff valve and electrical source, conversion to LP, connection to existing electrical outlet, installation of anti-tip bracket, leveling and testing of the unit, and a customer demo.

Q: QuestionMy recent order #BBY01-806015981863 for a gas stove consisted of the following: Stove: $799.99 Haul: $24.99 Install/ conversion to LP: $249.99 line: $24.99 I just received an invoice from Dash LLC the delivery co, for $75 for lp Conversion? Help?

Asked 4 years ago by KG.

• A:Answer Hi there. Thanks so much for reaching out to us about this! That's definitely really weird. We'd be happy to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionDoes the 249.99 include a conversion kit? Why do none of your employees know this answer on the phone?

Asked 1 year ago by Lpconversion.

• A:Answer Installer arrived without LP conversion kit. He then lied and said I should have gotten this in the mail. This was delayed a week already because again I was lied to about installers going to training on 1/3/23 and had to move the install to 1/10/23. I then found out it was back ordered. After delivery I was told the conversion kit is back ordered and can possibly be installed on 1/19/23. I paid almost $2000 with install for this. I will NEVER buy anything from Bestbuy again. They will go the way of Circuit City and other big box stores that has horrible customer service. They didn't even off a discount! NEVER AGAIN! I'll pay more instead of using BestBuy. Should be called WorstBuy

  Answered 1 year ago by napsVerified Purchase

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Q: QuestionYour representative created an order for a gas stove for me and chose a conversion to liquid propane in the install. We have natural gas ... we do not want liquid propane nor would we use it for the stove we purchased. Do we need to cancel anything?

Asked 2 years ago by whattheheck.

• A:Answer I believe the stove/range comes with natural gas connections. So if you have natural gas, then you don't need to change anything. Just verify at the delivery, that the gas you use is natural and that the oven/ range is set up for natural gas. The propane conversion is only needed, to my knowledge if you use propane gas (which is what is true for me).

  Answered 2 years ago by AwesomeTeamVerified Purchase

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Q: QuestionHi my Whirlpool Gas Range is being delivered next wk. It needs to be converted to propane will the needed parts be delivered along with the stove ?

Asked 2 years ago by confused.

• A:Answer You will have to check if the parts come with the stove or weather you has to buy a kit.

  Answered 1 year ago by RichardP

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Q: QuestionI am having a gas stove delivered today. My receipt shows a natural gas conversion added to the delivery. I already have natural gas so why is there a conversion kit?

Asked 3 years ago by CLM.

• A:Answer It is important to install a new one when changing an appliance for safety reasons.

  Answered 2 years ago by DeborahJVerified Purchase

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Q: QuestionI need a stove and a drier installed with LP converter. Appliances not bought at Best Buy. Is this possible and what are the costs?

Asked 4 years ago by Grumpy.

• A:Answer Installer arrived without LP conversion kit. He then lied and said I should have gotten this in the mail. This was delayed a week already because again I was lied to about installers going to training on 1/3/23 and had to move the install to 1/10/23. I then found out it was back ordered. After delivery I was told the conversion kit is back ordered and can possibly be installed on 1/19/23. I paid almost $2000 with install for this. I will NEVER buy anything from Bestbuy again. They will go the way of Circuit City and other big box stores that has horrible customer service. They didn't even off a discount! NEVER AGAIN! I'll pay more instead of using BestBuy. Should be called WorstBuy

  Answered 1 year ago by napsVerified Purchase

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Q: QuestionDo I need a permit to install my Whirlpool Gas Stove? Does the town need to inspect the installation before I can use the stove? If so, does the Best Buy installation people know that and will have pulled the permit?

Asked 4 years ago by Debbie.

Q: QuestionCan you tell me what the conversion kit (from natural gas to liquid propane) part number is for my KitchenAid oven (Model: KFGD500ESS SKU: 5487029) ?

Asked 4 years ago by V.

• A:Answer Hey there. Thanks for the question! For the liquid propane conversion kits, you likely have to contact Kitchenaid for them to pull up that model. We just don't have access to that information. I hope this helps. If you're still unable to find it, you can give us a call at 800-GEEK-SQUAD or (800-433-5778) and we'll assist you further from there.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI think I mistakenly chose the wrong installation option.We currently have natural gas for our oven. Do I need to change to propane or can we stick with the natural gas? Thanks.

Asked 4 years ago by Bec.

• A:Answer Stay with Natural Gas

  Answered 4 years ago by LaLaVerified Purchase

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