Questions & Answers

Q: QuestionCan the GE  JVM2160DMWW microwave oven vent get rid of food smell in the kitchen?

Asked 3 years ago by Chris.

• A:Answer Yes

  Answered 3 years ago by Greatmicrowave

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Q: QuestionWill this model replace JVM1851BH06 ?

Asked 3 years ago by Suzanne.

• A:Answer Hey there, this is a great question that we're happy to help with! Yes, we're pleased to let you know model JVM3160DFBB should make an excellent replacement. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave. We appreciate your loyalty to us and we're wishing you the very best. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDo you offer installation?

Asked 3 years ago by GEd.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Yes for an additional fee they will install.

  Answered 3 years ago by WallenVerified Purchase

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Q: Questiondoes GE microwave above come with a cord to plug in

Asked 3 years ago by lucy.

• A:Answer Hello! We appreciate your interest in this over-the-range microwave, and are glad to advise it does come with a power cord. We are confident this microwave would be a great addition to your household. We're happy to help with any other questions or concerns - best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWill the outside vent location on this unit align with the outside vent location on the unit we are replacing (JNM3163RJSS is the model number of the unit we will replace).

Asked 3 years ago by Higgy.

• A:Answer Hi, Thanks for your loyalty to GE Appliances! The outside vent location on your new microwave may not align exactly with your older existing model. All over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal) *Outside exhaust (vertical) *Recirculating (non-vented). Thanks for checking with us! Please let us know if you have any other questions. - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat are the overall dimensions of the GE - 1.6 Cu. Ft. Over-the-Range Microwave - Black Model:JVM3160DFBBSKU:1694257

Asked 3 years ago by Mark.

• A:Answer Hi there, Thanks for your interest in our Spacemaker microwaves! The overall exterior dimensions for model JVM3160DFBB are: 16-1/8" H x 29-7/8" W x 15-9/16" D. Please let us know if you have any other questions. Have a safe and wonderful day! - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow much does it cost for installation?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer $139.99

  Answered 3 years ago by WallenVerified Purchase

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Q: QuestionI am replacing my 1.6 cu. ft over the range microwave GE JVM1540DM5BB -vent out. Will the JVM3160ODFDD fit in by replacing the old. Do I have to change anything?

Asked 3 years ago by Michael.

• A:Answer Hi, We certainly appreciate your loyalty to GE Appliances! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. The height and depth of models may vary slightly. Please keep in mind you will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable. Hope this helps. Thanks for checking with us! - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI purchased this microwave 12/30/2018 and it just suddenly stopped working. It first tripped the circuit breaker and now is dead, won't power on. Any suggestions on what Happened to it? I think a new microwave should last longer than 3 years....

Asked 3 years ago by Jean.

• A:Answer Hello. This will require a service call to properly diagnose what the internal electrical issue. You can call 1-800-432-2737. We do not actually diagnose an electrical issue. If the microwave trips the house fuse or breaker: Be certain the microwave is on its own dedicated circuit. Reset the breaker or replace the household fuse and try the microwave one more time. If the breaker trips off again, unplug the microwave and contact service. Hope this helps. Geoff@GEA

  Answered 1 year ago by GE Answers

  
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Q: QuestionI have GEcafe ceb1590ss2ss convection MW & SS trim kit. Ive replaced the door switch 3 times & now it’s broken again. Can you provide assistance on WHY this keeps happening ?Is there another model that will fit with the trIm kit I have?

Asked 3 years ago by TJ.

• A:Answer Hey there, and thank you for reaching out to us about your microwave. We are sincerely sorry to hear you've had an issue with the door switch multiple times, and know how frustrating this must have been. If you require service on your unit, that department can be reached at 1-800-432-2737, and would be glad to help however they can. There is also information about the warranty on your microwave on page 31 of your manual, if you need to take advantage of that. We will certainly send your feedback regarding the door switch to our Microwave Design team for future review and possible alteration. Regarding a different model, trim kits are usually model specific - if you are needing to replace your microwave, what trim kit you use would depend on the model you choose. We do have multiple other countertop microwaves that can be converted to a built-in look using a trim kit, including PEB9159SJSS. If you need further assistance with considering replacement parts or a different unit, or for any other reason, we're always happy to help; we can be reached over social media as well. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have model JVM316ODF2WW Over-the-Range Microwave. Will JVM 316ODFWW work as a replacement?

Asked 3 years ago by JBP.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer I replaced an older model GE microwave with the JVM3160DFW model. I did have to remove the old wall mounting bracket and replace it with the one that came with the new unit. I have looked at the parts manual for the JVM316ODF2WW model and the wall mounting bracket appears to be the same as is used with the JVM3160DFW. It would appear that the JVM3160DFW can be a direct replacement for the JVM316ODF2WW.

  Answered 3 years ago by parmodelsVerified Purchase

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Q: QuestionGood Morning. I have GE microwave model number JVM3162RJ2SS and need to replace it. Could you tell me if JVM3160RFSS is compatible as far as dimensions?

Asked 3 years ago by compatability.

• A:Answer Hello- We appreciate your loyalty to our GE Appliances brand. This new model will fit in your space. The newer model is slightly smaller, but it will still work in your cutout. ~It is also important to know that you will need to use the mounting brackets and hardware that come with the new microwave. The mounting kits have changed over the years and are not interchangeable. Current models are installed with the use of a mounting plate. We hope this helps! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionwill this replace a jvm1443lk02 as far as cut out and venting?

Asked 3 years ago by Anonymous.

• A:Answer Hello and thanks so much for the interest in this excellent microwave. We're glad to hear you have been part of the GEA family for many years. Due to the age of you current microwave, finding a model that will line up precisely to vent location and drill holes is difficult. However, this model is extremely close and would be a great fit. We recommend checking out the installation templates for cutout locations. Thanks. - John@GEAppliances

  Answered 3 years ago by GE Answers

  
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Q: QuestionHi I need to replace a jvm1850sm4ss. Will this work? Thanks

Asked 3 years ago by Anonymous.

• A:Answer Hello, and thanks for your interest in this over-the-range model! We certainly understand needing to replace a similar unit and are happy to help. We can advise all 30" over-the-range microwaves are approximately the same width and designed to fit a 30" wide cabinet opening. As a result, any of our 30" models will work great as a replacement for a former model of that width. Both these units have an exact width of 29 7/8". The full dimensions of the JVM3160RFSS are 16 1/8 H x 29 7/8 W x 15 9/16 D. As long as the other dimensions work for you, we are confident this unit would be a great fit for your needs! Please note that the mounting bracket that comes with a new microwave should be used rather than an old one; unlike the width, the brackets are specific to each model and not interchangeable. We are happy to help if you have any further concerns. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondoes this microwave have to be hard wired or does a plug in cord come with it

Asked 3 years ago by Toma.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi there, and thanks for reaching out to us! We appreciate your interest in this over-the-range microwave, and can advise the unit does come equipped with a power cord with a three-prong (grounding) plug and should be plugged into a standard three-prong (grounding) wall receptacle. It must be grounded to reduce risk of electric shock. We hope this information is helpful, and are happy to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs it possible to use this over-the-range microwave as a countertop microwave? There are no more regular-sized microwaves in bisque! My entire kitchen is in bisque, i.e. refrigerator, oven, microwave, toaster, dishwasher, washer & dryer,

Asked 3 years ago by Diane.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer As far as I can tell there is no way this can be used as a counter top.

  Answered 3 years ago by excellant

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Q: QuestionDoes this fit a samsung hanging bracket?

Asked 3 years ago by Bobby.

• A:Answer Hi there, thanks for reaching out to us. To install this, you'll need to use the specific mounting bracket this is delivered with. We hope that helps and we're wishing you the best! - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionmy electrical outlet is not in the cabinet. its near the bottom right of the microwave. can the cord run to that or does it need to go up?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer It should be good. There is plenty of cord

  Answered 3 years ago by Tnkc

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Q: QuestionI’m currently have model #JVM1540DN1BB. First question - will this model be a suitable replacement? Also - the only thing wrong with my microwave is that the keypad starting acting up and beeping on its own yesterday. Any idea as to why? Thx

Asked 3 years ago by Tara.

• A:Answer Hi there. We hate to hear you have an issue with your current unit, and know that must be concerning. If you unplug the unit for 2-3 minutes before trying the unit again, that may help it reset and resolve the issue. If the issue continues, service may be required; that department can be reached at 1-800-432-2737 or you can schedule online using our website. If a replacement is needed all 30" over-the-range microwaves are approximately the same width. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" model. This makes choosing a new microwave easy, and this unit would make a great replacement! Please note the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. We hope this information is helpful for you! Best wishes -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy 5 year old GE Microwave keeps tripping the circuit breaker. The circuit breaker has been replaced, but the problem persists Is my best alternative to just buy a new microwave? Model JVM3160DF2WW

Asked 3 years ago by Anonymous.

• A:Answer Yes, exact same thing happened on my unit. Outlet/Switch were confirmed not to be the issues. Seems like a lot of these die within the first few years and the recommendation is to buy a new one vs. servicing the existing problem. I am extremely hesitant to try again based on the comments here - will need to find one that fits the same area.

  Answered 3 years ago by KWHJ

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