Questions & Answers

Q: QuestionI need to replace the door handle? Which part number is it? Where can I find one? Thank you.

Asked 3 years ago by LImom3.

• A:Answer Hello, thank you for your question. We are sincerely sorry your microwave's door handle needs to be replaced and understand your frustration. Replacing microwave handles requires disassembly of the door, and therefore should be replaced by a service technician. Any adjustment or repair involving the microwave door needs to be followed up by a leak test to make sure of proper fit, operation, and alignment. This must be done by a qualified technician. We apologize for any inconveniences this may cause. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat are the dimensions

Asked 4 years ago by muller.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hi there - Great question! This microwave's dimensions are 16 1/2 H x 29 7/8 W x 15 1/4 D. Thanks so much for considering GE Appliances! -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI had this microwave installed a few days ago. I can barely hear the vent even when it is on high. Is this normal? How do I know if it working?

Asked 4 years ago by Abby.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hello, thank you for your question. If you are not hearing your microwave's vent while it is running, then we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you direct wire this or does it require an outlet

Asked 4 years ago by rottonwon.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer It has a plug

  Answered 3 years ago by tonyrVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionLooking for a replacement for our Built in Model # JEB186OSM2SS. Can you tell me which models would work in this space?

Asked 4 years ago by Allison.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hi there, We appreciate your interest in a new GE model microwave! We're more than happy to help find a replacement. We thing you would enjoy model PEB9159SJSS. This incredible model has convection cooking, comes with a cooking rack, and can function as a warming oven to keep foods warm. We hope this model is to your liking! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOther then location of items on the keypad what is the difference between GE model JVM3160DFWW an Hotpoint model RVM5160DHWW

Asked 4 years ago by boby.

• A:Answer Hi there, we're happy to help. JVM3160DFWW also has an exhaust fan with 300 CFM compared to the 200 CFM model RVM5160DHWW has. Also,, the JVM model comes with a recirculating charcoal filter whereas the RVM model does not. We hope this helps and we're wishing you the best. - Guy@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this GE model JVM3160DFWW fit in the same space and have same means of securing to the cabinet as my current Hotpoint model RVM1325ww003

Asked 4 years ago by boby.

• A:Answer Hello, this is a great question! Yes, we're pleased to inform you that this microwave will fit your space. All 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We hope that's the answer you wanted to see! We appreciate your loyalty to us as well. - Guy@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a JVM1540DN1BB what is the current GE replacement so that mounting is the same?

Asked 4 years ago by Paul.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hi there, Thank you so much for your interest in a new GE microwave! We'll be happy to help find a replacement. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we are especially fond of is JVM6175DKBB. We think you would especially enjoy the melt feature. We hope you enjoy this model! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat replaces an over the range microwave model #JVM3160RF2SS

Asked 4 years ago by AZGRL.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hi there, Thank you for reaching out. We'll be happy to help you! All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. This model is in fact still being manufactured. We hope this helps! Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this come with the mounting plate that attaches to the wall? I can’t find one in the box. Thanks.

Asked 4 years ago by Cav.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer The plate was in a slot in the styrofoam packaging materials.

  Answered 4 years ago by Greg

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this unit be set on a countertop, and not hung from a cabinet above a stove?

Asked 4 years ago by Shel.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hello. The over the range microwaves must be hung below a cabinet and attached to the wall. You cannot have it rest on your countertop. This model is taller in the rear that in the front. It has lights on the underside that need to be exposed for safety. Hope this helps and stay well. Geoff@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the wattage of this micro?

Asked 4 years ago by jcjfcj.

• A:Answer 1,000 Watts, and you can lower it. Love ours Model # JVM316ORF8SS

  Answered 4 years ago by Florence

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe have a whirlpool microwave serial number TR S 20 42191 what GE microwave will fit. Model number on whirlpool is MH1150XMB-2 would like to replace with a new age microwave. Old model is from 2005.

Asked 4 years ago by Joanie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer I would highly recommend staying with same brand. I went from whirlpool to GE. Measurements were very very close, well found out they have different ways of attaching /mounting and I have to replace a row of tile under it, as it has 3/8 gap now.

  Answered 4 years ago by JaxonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionlooking at a GE JVM3160DFCC over range microwave it says bracket not included what is the part or parts number that i would need to mount this thanks

Asked 4 years ago by J.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi, Good question! We're grateful for your interest and we'd love to help. We found that this model will come with a mounting plate for installation. Let us know if you have any further questions. Take care! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it normal for the fan to be very loud when cooking? The vent fan isn't on.

Asked 4 years ago by Terripal.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Remove the exhaust hood, make sure the exhaust system isnt restricted. While mine was running it was producing almost 80dB! removing my exhaust reduced it almost to a whisper (Something in the exhaust hood was pinning the flap if using external venting). When the exhaust is restricted it runs very loud, fan speed increases. Wish GE manuals/responses was more descriptive than saying noise while running is normal, they dont account for this simple issue.

  Answered 1 year ago by PhillipSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this microwave have a light on the underside?

Asked 4 years ago by Val.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Yes

  Answered 4 years ago by dogmom956Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have a JVM1430 GE over the range with vent exhaust attached. It's 1.4 capacity and 950 watts. Bought in 2003. Is this 6175SKSS comparable?

Asked 4 years ago by T.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hello there! Thanks for your question and loyalty to our microwaves. Can you please reach out to us at our social pages with the model number of your current unit and the full model number of the unit you are wanting to replace it with? We look forward to hearing from you. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I vent the over the range thru the drywall, (1) will the moisture/oil from cooking damage drywall, e.g. mold form or grease build up cause problems. And (2) will the smells from cooking be eliminated since vented into drywall? Thanks

Asked 4 years ago by Susie.

• A:Answer If you vent the exhaust from the micro wave it has to go to the outside through duct work.

  Answered 4 years ago by DebbieVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy is vent so loud when is use . I just install this microwave today. Any suggestions

Asked 4 years ago by Gm.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hi there - Thanks for this question! Our microwaves continue to be manufactured with as quiet an operation as possible. You will hear a humming sounds during operation or change in the blower sound at power levels other than high. It also features a two-speed, 300-CFM venting system to removes smoke, steam and odor from the kitchen. The sound can be compared to a standard range vent hood. If you're able, please send us a video of the vent running on social media and we'll be glad to check this out for you. We hope this helps! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI currently have a GE over the range microwave oven model JVM 1330 BW002 I’m looking at Replacing it with another GE model what would be the correct model number to replace this unit with

Asked 4 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless steel

• A:Answer Hi there, thanks for your question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We believe that any of the following models would make for a lovely replacement: JVM3160DFBB, JVM6172DKBB, JVM6175DKBB, JNM3184DPBB, PVM9179DKBB. Hope this helps! Stay safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question