“My microwave oven JVM6172SK5SS (Ser RR2593651) turntable has stopped rotating even though the "Turntable" switch is on. It was installed in my new house in December of 2020. 1) Is it unhealthy to use the oven without the TT rotating? 2) Can it be repaired”
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Hello - So sorry to hear that your microwave's turntable isn't working properly and we're happy to help. Make sure the turntable is centered and seated properly. Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward. If the above doesn't resolve the issue, we recommend scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online on our website. Let us know if any other questions come up. Thanks! -Mikayla@GEA
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