Questions & Answers

Q: QuestionI am looking for a Microwave GE profile to replace my current model JVM1870S02. It is a built in microwave to be over the range. All my appliances are GE Profile, so I really would like to keep using this brand. Thanks

Asked 3 years ago by Angelica.

• A:Answer Hi there - We really appreciate you being a loyal member of our GE Appliances family and are so glad you’ve reached out to us for help! We suggest you consider the JVM7195SKSS or PVM9215SKSS which are very similar in features to your existing unit. We're always happy to answer any questions you may have. Thanks again for being a loyal customer! We are confident that your new microwave will serve you and your family well. -Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan you also give me the number for the mounting kit or is it included

Asked 3 years ago by Welderman.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi, Thanks for choosing GE Appliances! Each of the over-the-range microwaves comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. Hope this helps! If you have any questions in the future, please let us know. We are always happy to help! - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this microwave have surface lights underneath to brighten the range below? Thanks!

Asked 3 years ago by Tina.

• A:Answer Hey there, and thank you for reaching out to us about this over-the-range microwave! This unit does indeed have a halogen light to illuminate the range below, and we are confident the microwave would be a wonderful addition to your kitchen. If you have any other concerns or questions, we're always glad to help. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questiondo u have this microwave in the clarksville in store

Asked 3 years ago by donald.

Q: QuestionDisplay is showing Sensor Error. What can be done?.

Asked 3 years ago by Anonymous.

• A:Answer Hello- We are so sorry to hear you are having this experience. Sometimes shutting off the circuit breaker or fuse that supplies power to the microwave oven for a couple minutes will clear the fault, error or function code. However, there are some cases when service may be required. If the reset doesn't resolve the issue, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have purchased the Model:JVM7195SKSS microwave and need an accessary trim kit for the 30" microwave because it will be replacing a 36" GE Profile microwave. Which GE - 36" Over-the-Range Microwave Accessory Filler Kit should I purchase?

Asked 3 years ago by JJJG.

• A:Answer Hello- Congratulations on your new microwave. This is a really nice model! The JX36BSS is the kit you will need. This will allow a standard 30” microwave to fit into a 36” opening. We hope this helps! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionLooking to replace GE model # JVM3670WF001. What GE models would easily swap out? Since I am filling a 36" opening I need units that are compatible with GE - 36" Over-the-Range Microwave Accessory Filler Kit - Stainless steel.

Asked 3 years ago by GilS.

• A:Answer Hi - Thank you for your interest in this beautiful feature-packed over-the-range GE microwave. With the use of the approved optional filler kit - JX36BSS, this model is designed and approved to replace your existing 36" wide model microwave. This model is a great choice and will be a beautiful addition to your kitchen. We appreciate your loyalty to our brand! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow much does this microwave weigh?

Asked 3 years ago by JELJEL.

• A:Answer Hello, and thanks for your interest in this microwave! We appreciate you reaching out to us and can advise the net weight of the microwave is 55 lbs. We hope this over-the-range unit will be a good fit for your home! We are happy to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes Best Buy or a third party install this microwave oven professionally or is it up to the consumer to figure out the mess of changing it out one microwave oven for a another One so that's replacing a old one with a new one is the issue

Asked 3 years ago by PHbird.

• A:Answer We personally replaced our old microwave with the new one by simply following the instructions that were included. Best Buy offers professional installation for a fixed price if you do not feel you could handle the installation.

  Answered 3 years ago by KeenVerified Purchase

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Q: QuestionI am replacing a GE/HOTPOINT model # JVM1631BB002 with a GE 1.9 cu. ft. model #JVM7195BLTS and I was wondering if the if the mounting brackets are the same for each?

Asked 3 years ago by padean.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hello there - This is a really good question! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We're so glad that you checked! -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this microwave have a light that turns on when you open the door? The light in this one only goes on when cooking. The microwave is Jvmsk3ss. It is brand new.

Asked 3 years ago by Joyce.

• A:Answer My GE Profile Microwave is Model number JVM7195SK6SS and the light turns on when I open the door. I searched for your model number and couldn't find an exact match. However, when you open the microwave door and look at the same sticker where your model# was located you should see a QR code. Your mobile phone's photo app should recognize the QR code and offer to take you directly to your microwave's page on GE's website. See if they have a video or perhaps the manual addresses the light. I too would expect any microwave with a light to turn on when you open the door.

  Answered 3 years ago by MaricopaDadVerified Purchase

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Q: QuestionMy old Kenmore microwave was 36 inches wide. I have ordered a GE JVM7195SKSS microwave which is 30 inches wide. I have ordered the 36 inch over-the-range microwave filler kit. How difficult is it to attach the filler kit?

Asked 3 years ago by MichaelN.

• A:Answer Hi - Thank you for choosing a new GE microwave for your home. The step-by-step instructions for the installation of the filler kit does come with the kit and is available online. It does not appear to be difficult to install. You will install the filler kit on the microwave prior to the installation of the microwave itself. If you have additional questions or concerns, reach out to us on social media. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan the reminder beep be disabled without turning off all beeps?

Asked 4 years ago by Jake.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Fingerprint Resistant Slate

• A:Answer Does this microwave over come with a user manual in the box?

  Answered 3 years ago by Margie

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Q: Questionwhat is the difference between jvm6175ssk2ss and jvm7195skss, im looking to replace my jvm6175ss2kss with jvm7195skss will i need to change the mounting bracket?

Asked 4 years ago by tom.

• A:Answer Yes, if its not exactly the sane, i think you need to replace of what came with it. But its easy, just use the template

  Answered 4 years ago by CarbonVerified Purchase

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Q: Questionlooking to replace my jvm6175ssk2ss, will this unit use the existing mounting bracket ?

Asked 4 years ago by tom.

• A:Answer yes

  Answered 3 years ago by SuperProductVerified Purchase

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Q: QuestionGE model JVM7195DK6BB is exactly same as the JVM7195DKBB. Is correct? Or what’s the different?

Asked 4 years ago by Spring.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer What is the difference in the two models?

  Answered 1 year ago by Anonymous

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Q: QuestionHi im trying to replace a GE profile JE2160BF 03 black microwave over my built in ovens. what is a comparable model now? the opening in the cabinet is 28-1/2" x 16-3/4"

Asked 4 years ago by microman.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hello, Great question! We're sorry to hear about your previous model but we'd be happy to help find a replacement. We think PEB7227DLBB would be a great upgrade! It has built in capability, is similar in size and is the same color. You can see this microwave oven and it's Trim Kit (JX7227DLBB) here: https://www.bestbuy.com/site/ge-profile-2-2-cu-ft-built-in-microwave-black-on-black/5958622.p?skuId=5958622 Trim Kit: https://www.bestbuy.com/site/ge-27-built-in-microwave-trim-kit-black/6083584.p?skuId=6083584 Thanks for letting us help. Have a wonderful day! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan I use my old mounting bracket for ge adora DVM7195EFES with this?

Asked 4 years ago by Bambambeep.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Fingerprint Resistant Slate

• A:Answer Hi, Thanks for asking! We appreciate you choosing GE Appliances and we're happy to help. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Let us know if you have any more questions. Take care! -Sylvia@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHello. THe vent bracket and flap that came in this this microwave (JVM7195SKSS) is bent and after many attempts I cannot get the flap working freely. THe old vent bracket doesn't fit and there does not seem to be a generic version that will fit.

Asked 4 years ago by marmich.

• A:Answer You might need to purchase a replacement vent directly from GEappliances.com if the flap is too pinched to move - if you need the flap. My old microwave that came with the house did not have a vent bracket at all - it simply blew air into the cabinet space above it and ultimately out the exhaust vent - not ideal but in hindsight I didn't notice anything bad in the short 2 years the old microwave worked. My new microwave is the same as yours and I now have a working flap installed, and on windy days I can hear it slapping around. Two take-aways from that. 1. It does block outside air from back-drafting into the house (my house's vent has a screen on the outside but no flap). 2. The metal microwave flap can be noisy at times. If your house has a flap externally then you probably don't need the microwave's flap. When I installing my microwave I noticed its vent was much smaller than the large gap in the cabinet above it. Instead of somehow joining the two sizes together I used double-sided tape to attach foam insulation on top of the microwave - surrounding the microwave's exhaust and as wide as the cabinet gap - which creates a seal against the cabinet above it so exhaust from the Microwave has nowhere to go but directly through the house's exhaust vent.

  Answered 3 years ago by MaricopaDadVerified Purchase

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Q: QuestionHow much does the unit weigh?

Asked 4 years ago by Fonnie.

• A:Answer Greetings, We'll be happy to answer your question! This microwave weighs approximately 55 pounds. We hope this helps! Mike@GEA

  Answered 4 years ago by GE Answers

  
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