Questions & Answers

Q: QuestionWhat is the height of the face of the microwave, not including the distance from the bottom of the face to the counter surface? I''d like to use my existing trim kit for an older model mw oven JE2160SF04.

Asked 7 years ago by Marty.

• A:Answer I measured 12 and 3/4 inches

  Answered 7 years ago by KevinRVerified Purchase

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Q: Questionreplacing Micro JE1860WH mounted over my built in oven will JES2051DNWH fit Pacific Sales said it would

Asked 7 years ago by annieb.

• A:Answer Hello annieb, This is Lisa from GE Appliances. I am happy to help. The comparable model is our GE Profile™ Series 2.2 Cu. Ft. Countertop Microwave Oven PEB7226DFWW: http://www.bestbuy.com/site/ge-profile-series-2-2-cu-ft-full-size-microwave-white-on-white/2557249.p?skuId=2557249 The built-in trim kits are not interchangeable. This model features two optional built-in trim kits depending on the size of your cabinet. Optional 30" Built-In Trim Kit JX7230DFWW http://products.geappliances.com/ApplProducts/Dispatcher?REQUEST=SpecPage&Sku=JX7230DFWW Optional 27" Built-In Trim Kit JX7227DFWW https://www.geapplianceparts.com/store/parts/spec/JX7227DFWW I hope this is helpful. Thank you for considering GE Appliances.

  Answered 7 years ago by GE Answers

  
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Q: QuestionI've had no problem with my Ge - 2.0 Cu. Ft -1200 Watts Full-size Microwave, for 2 month, until one morning it would not heat up a cup of water for my coffee...WHY?

Asked 8 years ago by Marek.

This question was asked about the related product: GE - 2.0 Cu. Ft. Full-Size Microwave - Black

• A:Answer Hello Marek - this is Nancy at GE Appliances and I am happy to help you. We're very sorry to hear that your two month old microwave is not heating. This is not what we would expect to hear and we apologize for this inconvenience. Please contact our GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat wattage is it

Asked 3 years ago by Dave.

• A:Answer 1200 W

  Answered 3 years ago by JDShopperVerified Purchase

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Q: QuestionHello, I need to replace my GE Microwave (model: JEB1860SM2SS /cabinet mounted). Where can I purchase that model or similar model? Thanks

Asked 5 years ago by RARoss.

• A:Answer Hello RARoss, I purchased a new GE microwave to replace our old one that stopped working after more 20 years. I did want another GE because their appliances are of great quality so I decided to buy the new one where we bought the previous one, which was at BestBuy. Due to the COVID-19 crisis I could not personally go the store so I did it on BestBuy website and the microwave arrived in perfect conditions.

  Answered 5 years ago by NinjaVerified Purchase

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Q: QuestionTurn table plate included?

Asked 5 years ago by Pete.

• A:Answer Yes, a turntable comes with the unit.

  Answered 5 years ago by VTflyerVerified Purchase

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Q: QuestionWHAT IS THE NUMBER OF THE REPLACEMENT BULB?

Asked 5 years ago by JOE.

• A:Answer Hi Joe - Thanks for reaching out to us regarding GE® 2.0 Cu. Ft. Capacity Countertop Microwave Oven JES2051SNSS. The part number for replacement Microwave Bulb (125V, 20W) is WB36X10303. For safety reasons, the interior lamp is not consumer replaceable. Therefore, replacement instructions are not provided in the manual. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI just recently purchased the GE microwave oven 2.0 and my question is is it supposed to be really loud while it’s running the one that I have is so loud it sounds like an engine

Asked 5 years ago by Pambo.

• A:Answer Hi Pambo - Thanks for reaching out to us regarding your new GE Microwave JES2051SNSS. This is one of our most popular models and has not been described as having a "loud engine" sound while operating. When using a power level other than HIGH or 10, the magnetron tube cycles on and off to obtain the lower power. This cycling of the magnetron tube causes this dull thumping, pulsating, or humming noise. A fan where the internal components are located will run continuously while the microwave is in operation to constantly circulate the air to cool the working parts. It is normal for the internal fan for the electronics to continue to run for a few seconds after the microwave cycle is complete, even if the door is opened. This fan does not circulate air in the cavity. We suggest to make sure the microwave is level and has plenty of air space around the case: 3" of clearance on both sides and the top and 1" clearance in the rear. Take a look at the following links- MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - MICROWAVE - ARCING OR MAKING SOUNDS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17875 - If you need further assistance, please reach out at GEAppliances.com/service or call GE Appliance Service at 1-800-GECares (1-800-432-2737); Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat trim kit would work for a GE Microwave model JES2051SN4SS

Asked 6 years ago by tony.

• A:Answer Hi Tony- GE® 2.0 Cu. Ft. Capacity Countertop Microwave Oven JES2051SNSS is intended for countertop use and is not compatible with a trim kit. Select GE Appliance countertop microwaves are Built-In Ready. See BUILT-IN MICROWAVE OVENS: https://products.geappliances.com/appliance/gea-category/microwave-ovens?TYPE=Built-In - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace a GE Profile JE2160SF03, will this model work? I have an existing trim kit that I don't want to replace.

Asked 6 years ago by Anonymous.

• A:Answer Hi - We certainly appreciate your loyalty. Built-in trim kits are not interchangeable. A trim kit consists of the trim frame, as well as ducts that encase and attach to the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. The comparable model is our GE Profile™ Series 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227SLSS. It is compatible with GE® Required 27" Built-In Trim Kit JX7227SLSS and GE® Required 30" Built-In Trim Kit JX7230SLSS. We suggest to view Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227SL_BL_R2_17.pdf - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs their a trim kit for GE microwave JES2051DNWW

Asked 6 years ago by Anonymous.

• A:Answer Yes, trim kit model JX2027SMSS is compatible.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI have microwave model JEB1860SM1SS which is built in and needs to be replaced. Is there a model that I can replace this with that the existing trim kit will fit. What do you recommend.

Asked 6 years ago by Donald.

• A:Answer We took our old microwave out and I measured it. Researched which one was the closet in size. We used the old trim kit because we were very careful to remove it without hurting it. It worked for us! My old one was a jeb model but I am nit sure what the whole model number was.

  Answered 6 years ago by JamesMomVerified Purchase

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Q: QuestionWhen facing the microwave, does the power cord attach to the right or left side of the back of it and how long is it?

Asked 7 years ago by TurtleDove.

• A:Answer It is attached on the top right back side of it with a 3 foot cord length.

  Answered 7 years ago by TheReplacementVerified Purchase

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Q: QuestionDoes the interior have a curved back for easier cleaning or is it just a standard square?

Asked 7 years ago by Peanut.

• A:Answer Hi Peanut- Yes, the interior of the microwave is curved at the back for easier cleaning. For cleaning tips visit: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Check out recipes: http://genet.geappliances.com/Recipes/Dispatcher?REQUEST=GEARHome&icid=GEARFooter-Recipes - Enjoy! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHi, I am looking to replace my GE JE1590SH 02 microwave with this one. It has a 30x21 inch built-in trim kit. Do you know if the trim kit will fit this model? If not, which GE model should I buy?

Asked 7 years ago by Vik.

• A:Answer I bought this microwave and had the trim kit minimally altered to fit and it's perfect

  Answered 7 years ago by annieb

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Q: QuestionHi I would like to use this to replace peb1590dm1bb which I currently have. I was wondering if the 30in trim kit from my old model can be used on this new one. If not is there a 30 in trim kit available as I only see the 27inch one

Asked 8 years ago by Anonymous.

This question was asked about the related product: GE - 2.0 Cu. Ft. Full-Size Microwave - Black

• A:Answer Hi - This is Sue at GE Appliances. It's nice to hear from you! We certainly appreciate your loyalty. The built-in trim kits are not interchangeable. Model JES2051DNBB is compatible with MICROWAVE 30" TRIM KIT JX2030DMBB. We encourage you to view page 2 of the Installation Instructions for details on cabinet cutout and clearance requirements: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40552-1.pdf - Also, the comparable model is our GE PROFILE™ SERIES 1.5 CU. FT. COUNTERTOP CONVECTION/MICROWAVE OVEN PEB9159DJBB and MICROWAVE OPTIONAL 30" BUILT-IN TRIM KIT JX9153DJBB. We suggest to view the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159DJ_R2.pdf - Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: QuestionMy shelf is only 18 inches deep. Where are the feet placed on the bottom ( 2 inches in would be fine if it over laps 1 1/4 inches. How much air space for back (flushed against back wall) ok?

Asked 8 years ago by Char.

• A:Answer It should fit fine. My shelf is 16.5 inches deep and it fits well. There is a little sticking out but all four feet are on the shelf.

  Answered 7 years ago by MaryVerified Purchase

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Q: QuestionI need to replace my over the range (or built in) GE microwave Model # JES2051DN4BB. The microwave itself is 24" long and 12 5/8 " high. The opening of the cabinet is 30". What would be the new model of this microwave???

Asked 3 weeks ago by Erica.

This question was asked about the related product: GE - 2.0 Cu. Ft. Full-Size Microwave - Black

Q: QuestionI have a ge countertop microwave installed in a cabinet. It is model #peb7226sf1ss. We have the trim kit that goes with it. Need it to fit exactly. is there such a thing?

Asked 3 months ago by jet46.

Q: QuestionHi this is my old microwave. GE JE1860SH. But it’s been discontinued. Is there a replacement model I can use with the same trim kit? Thank you

Asked 4 months ago by GEJE1860SH.

• A:Answer We have microwave models PEB9159SJSS and PCWK22U1WDD that would be great replacements for your current unit! -Kacie@GEAppliances

  Answered 4 months ago by GE Answers

  
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