A:Answer Hi Mike- If you are trying to access the pump filter for cleaning, we suggest to view the following link - CLEANING A FRONT LOAD WASHER PUMP FILTER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16687 - Or, view page 10 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - If you are needing to remove the front of the washer or control panel, service is recommended - GE Appliance Service 1-800-GECares (1-800-432-2737). Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA