A:Answer Hi there, thank you for the excellent questions, and we would be happy to answer them for you. The ice bin is accessible from inside the freezer. It pulls out like a "drawer" with an opening on the top where you can easily grab ice. The butter shelf in the top of the door in the fridge also comes with a lifting plastic cover, so there is no need to order that part separately. We hope this helps, and thank you for considering GE Appliances for your new refrigerator! -Elliot@GEA