Questions & Answers

Q: QuestionI currently have a water line running to my old fridge but this needs to be replaced. Does the installation team replace the old water line or should I hire a plumber prior to installation?

Asked 1 year ago by Dani.

• A:Answer You need to get a plumber

  Answered 1 year ago by ClydeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow long does it take for freezer to reach frozen temp?

Asked 2 years ago by Tim.

• A:Answer It has a turbo freeze option that works very quickly - not flash-freeze, but pretty fast. Of course, it depends on what you're freezing and how much. You'll freeze a gallon of water faster than a 7-lb piece of beef, but you'll freeze a single gallon of water faster than 7 gallons. Once it's loaded with items already at freezing, another single item at room temp will freeze very quickly.

  Answered 2 years ago by S2SSConsultingVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow do I mount the tray to the door of the freezer

Asked 2 years ago by kacky.

Q: QuestionHello! Can you fit a 12-pk of soda with its square end facing the back of the fridge? If not , what if you adjust a shelf and (re)move a door bin so the case overhangs the shelf and does not hit a bin?

Asked 2 years ago by Junathan.

Q: Questionlooking for MFG service on GE fridge

Asked 2 years ago by samn.

• A:Answer Hi - Thank you for reaching out to us. If you are in need of service, please call 1-800-432-2737 to schedule an appointment with an authorized GE Appliances service technician. Please contact us again if you have additional questions. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI would like to order the optional butter compartment. What is the the item number for the butter compartment and where can I get it.

Asked 3 years ago by Anonymous.

• A:Answer We appreciate you reaching out about this and would love to help. There is not an optional butter compartment for this refrigerator and we apologize for any inconvenience this may cause. If you have any other comments or questions we can help with, let us know, because we would love to help you find the perfect refrigerator for your home. -Chris@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have a Quick Space Shelf?

Asked 3 years ago by Perfect10.

• A:Answer Yes

  Answered 3 years ago by LinaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre you able to open either fridge door (and close it) independent of opening (or closing) the other one? I’ve seen a GE model where the left door can only be opened when the right door is first opened.

Asked 3 years ago by Doors.

• A:Answer Each door can be opened independently

  Answered 3 years ago by AppliancesVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes GE make this refrigerator model with white slate? GE Profile is preferred. My kitchen has a set of GE appliances in white color. I like to replace an old refrigerator.

Asked 3 years ago by loveGE.

Q: QuestionDoes this refrigerator have dual compressors? or a single compress for the fridge and freezer?

Asked 4 years ago by smoothie.

• A:Answer Hello - We appreciate your interest in this beautiful refrigerator and we are happy to help! This model has a single compressor for both sections; it is equipped with TwinChill™ Evaporators. Dual evaporators maintain separate environments in both the fresh food and freezer compartments to manage temperature and humidity levels and keep foods fresh. Cold, dry air stays in the freezer compartment to prevent freezer burn, and more humid air stays in the fresh food section to keep fresh food fresh longer. We hope this helps. Thanks for checking. Olga@GEA

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwhat does the freezer compartment look like? dividers, bins, shelves, bins, etc?

Asked 4 years ago by Becky.

• A:Answer It has two bins on the bottom that are divided in 2 and a drawer on the top with a divider.

  Answered 2 years ago by CrmnjmVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this refrigerator have options for a dual ice maker?

Asked 4 years ago by bmw524.

• A:Answer Hi bmw524, thanks for your question! Yes, this model can have a second icemaker put into the freezer section if you'd like! The icemaker needed would be IM5D. We hope that this helps. All the best. -Michael@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat color are the sides on the GE Model GYE22GYNFS. Is the side color the same on all three front color ways?

Asked 4 years ago by Rick.

• A:Answer Stainless steel all around

  Answered 3 years ago by LinaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this refrigerator have the California warning 95

Asked 4 years ago by Marls.

• A:Answer Hello Marls! We appreciate your question. We found that this unit does have the California Prop 65 warning. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat would cause frost build up in the freezer section of a brand new GYE22GYNFS? (It is two days old.) The refrigerator is level and the door closes completely.

Asked 4 years ago by CarlG.

• A:Answer Hi CarlG! We appreciate your question. We're sorry that your freezer section is having some frost build up. We see how this can be frustrating. If the doors are opened frequently or left open, this could cause frost in the freezer. You can remove any visible frost build-up with a dry towel. You can also turn the control to a warmer setting. To change the temperature, press and release the Freezer pad. The display will show the set temperature. You will then press the Freezer pad until the desired temperature is displayed. We hope this helps! Emily@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI see that the water is filtered, but is the ice also filtered?

Asked 4 years ago by LLGPHX.

• A:Answer Hi there LLGPHX, We appreciate your reaching out. We're happy to answer your question. The water that is used for the ice is also filtered. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy is this sold out? Can I get one within the 92374 zip code please?

Asked 4 years ago by Jake.

• A:Answer What temperature does the freezer and the refrigerator supposed to be at?

  Answered 4 years ago by Carlos

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the year of this refrigerator

Asked 4 years ago by Sam.

• A:Answer Hi Sam - Thanks for considering GE Model GYE22GYNFS! This is a new model introduced in the 1st qtr. of 2020. If you have any additional questions, we are happy to help at GEAppliances.com. Sue

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the measurements for refrigerator model GYE22GYNFS and the model year? Specs say the Height to be 70-1/2" x 35-3/4" Wide; but then lists Height to Top of Door Hinge @ 69-7/8". What is correct Height?

Asked 4 years ago by Anonymous.

• A:Answer Hi - Thanks for considering GE Model # GYE22GYNFS! We are sorry to hear of the confusion and glad to help. Height to top of door is 70 1/2"; Height to top of hinge is 69 7/8"; Height to top of case is 69". We suggest viewing the Specifications document at the following link for all product dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GYE22GEN_GMN_GYN_20.pdf - If you have any additional questions, we are also happy to help at GEAppliances.com. Sue

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I get the water" Filter ByPass", part #WR17X23645. Page 11 of the manual says to get a free plug by calling 800-GECARES. Purchased refrig at Best Buy on 6-6-20. I called on 6-9-20 and was given an order number, but part never arrived. HELP !!

Asked 4 years ago by Dick.

• A:Answer Hi Dick. Thank you for reaching out! We're sorry to hear about your bypass plug not arriving. You can check on your parts status by clicking here: https://www.geapplianceparts.com/store/order/order-status-returns - You can also call our Parts Team at 1-877-959-8688. We hope that this helps! Stay safe.

  Answered 4 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question