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Hi Jim - The process for changing the filter varies by filter type (MWF/XWF). When replacing MWF, slowly turning it to the left. Do not pull down on the cartridge. A small amount of water may drip down. See page 10 of the Use and Care Manual at the following link (page 11 for XWF): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-2.PDF - You can also view videos online at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17443 - Keep in touch at GEAppliances.com - Sue
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