A:Answer We recommend checking out the Troubleshooting section on page 14 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, warranty exchange information can be viewed on page 17 of the Owner’s Manual. For additional troubleshooting help, feel free to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram. Lauren@GEAppliances