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Hello, and thanks for reaching out to us about this. We hate to hear you've had some trouble with removing the handles and know that may have been an inconvenience. The handle has small screws near the top; these set screws can be loosened with an 1/8” Allen wrench. As this model is a door in door, you should latch the inner door to the outer before removing the handle. Once the screws have been removed you simply need to remove the handle from the mounting fastener. Further details are available in the installation instructions, if needed. We are also happy to help with any other questions or concerns you may have. Best wishes! -Sarah@GEA
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