Questions & Answers

Q: QuestionI HAVE A GE REFRIGERATOR MODEL GFE28GELEDS RECENTLY THE LED LIGHTS STARTED TO FLICKER AND NOW THEY STILL OPERATE WHEN THE DOORS ARE OPEN BUT NOT AT FULL ILLUMINATION SO THE INSIDE LOOKS DARK. ANY SUGESTIONS HOW TO FIX. LOOKED FOR LOOSE WIRES BUT NO LUCK.

Asked 4 years ago by Anonymous.

• A:Answer If this fridge has showcase lighting, look really carefully at each light. One will probably be more dim than the rest and slightly flickering. Order a replacement for about $26. Pop out the old one, unsnap it from harness, and put in new one - easy fix! It’s seems that is is kind of like the annoying Christmas lights that turn off when one bulb is bad. Everything we read online said it was control board….nope! Cheap and do-it-yourself. if you have a white surround in your fridge, order the cheaper silver color and switch out the new part for the old. It should be the same part number and will work.

  Answered 3 years ago by MDMOM

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Q: QuestionDoes this model have a removable ice bucket in the door?

Asked 8 years ago by Linda.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hello Linda, This is Joyce from GE Appliances. I will be happy to help! This model has the ice bucket in the left hand door. Pull up and out on the ice bucket to remove it from the compartment. To replace the ice bucket, set it on the guide brackets and push until the ice bucket seats properly. This model does have the capability of adding a second icemaker in the freezer section if desired. The kit number is IM5D. Thanks so much for checking with us. Have a good day!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhere is this fridge made?

Asked 8 years ago by MC.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hello MC, This is Joyce from GE Appliances. We appreciate your interest in this beautiful French-Door refrigerator. This model is manufactured in the U.S. in Louisville, KY. Thanks so much for checking with us. Have a good day!

  Answered 8 years ago by GE Answers

  
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Q: QuestionThe height on this fridge shows 69.7 to top of hinge in the Specs. Then again it shows 69.7 as the height in the Dimensions block. It is obvious that the hinge height should be taller. What is the height of this fridge without the hinge height?

Asked 8 years ago by Glenda.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hi Glenda- This is Sue at GE Appliances. Thanks for your interest! Overall Height including hinge is 69 7/8". Height to Top of Case is 69". We apologize for any confusion. Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: Questionhow much does the optional ice maker cost?

Asked 8 years ago by DavidW.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hi DavidW- This is Sue at GE Appliances. IM5D Icemaker Kit is sold separately. You can view the price ($99.99) and order online though BestBuy at: http://www.bestbuy.com/site/ge-icemaker-white/5231209.p?id=bb5231209&skuId=5231209 - Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs this stainless "smudge resistant?"

Asked 7 years ago by Jane.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer I would say no. I would call it a true stainless steel surface where you will see smudges and fingerprints. The Method brand stainless steel cleaner that I buy works really well. I use it once a week on all of my stainless appliances.

  Answered 7 years ago by GloriaVerified Purchase

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Q: QuestionWhat is the difference between a frost free refrigerator and an automatic defrost one?

Asked 5 years ago by Caladium22.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hello Caladium22. Thank you for your question. We are glad to assist. Frost free refrigerators defrost automatically either on a time-based system or usage-based system. There is no difference between frost free and automatic defrost models. I hope this helps. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe just installed our GE Energy Star 27.8 French Door Refrigerator - model #GFE28GSKSS. We have been trying to install our two bigger bins that are supposed to "pop in" in the right side door, and they don't fit!!! They are too big for the slots. HELP

Asked 8 years ago by Jean.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Jean- This is Sue at GE Appliances. Thanks for choosing our GE® ENERGY STAR® GFE28GSKSS! We are sorry to hear of the difficulty and suggest to view the instructions and illustrations on pages 18 and 38 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60748-3.pdf - If the bins do not install as indicated, we encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope the manual is helpful. Keep in touch!

  Answered 8 years ago by GE Answers

  
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Q: QuestionDo magnets adhere to this type of finish?

Asked 8 years ago by Mastiff3.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Yes, but I would never cover up this beautiful finish with magnets, lol!

  Answered 8 years ago by MegFVerified Purchase

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Q: Question084691819028 bought it 2 1/2 years ago ,does not cool what are my options?

Asked 4 years ago by firefly.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hi Gio - Thanks for reaching out to us regarding your 2 1/2 year old GE refrigerator not cooling. We apologize for any inconvenience this has caused and suggest viewing the following link for tips- Refrigerator Not Cooling Enough: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 - Please schedule a warranty service appointment with an authorized GE Appliance technician who can accurately diagnose and take care of this for you. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm - Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Again, we are sorry for this unfortunate experience. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 4 years ago by GE Answers

  
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Q: QuestionI had this product installed around 24 hours ago. we have left it nearly empty as we wait for it to reach temp, but it hasn't coed at all so far. We didn't have the water line installed, but I can't imagine that is keeping it from cooling. Any suggestions

Asked 5 years ago by quinten.

• A:Answer Hi Quinten - Thanks for reaching out to us regarding your new refrigerator. When a refrigerator or freezer is first installed, allow 24 hours for it to stabilize to normal operating temperatures. Some cooling should be obvious in the freezer within approximately one hour. The recommended initial temperatures are 37 degrees F in the fresh food compartment, and 0 degrees F in the freezer. If in Demo Mode, try deactivating. Press and hold REFRIGERATOR + FREEZER + CRUSHED ICE buttons simultaneously for 7 seconds. You can also reset the electronics by unplugging or turning off power at the circuit breaker for a few minutes. If there is no sign of cooling within the first 24 hours, we recommend service. Please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737) - We apologize for any inconvenience. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs it possible to turn off or reduce cooling in the water dispenser?

Asked 5 years ago by Senthur.

• A:Answer Hi Senthur - Thanks for viewing GE! Bottom freezer and French door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled by the cold air in the refrigerator and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. After the 12 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. The dispenser is not equipped with a separate cooling devise that can be adjusted or turned off. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat color are the handles on the Black Slate model? Are they shiny? My other appliances are high gloss black...looking for opinions if this black slate would look ok with my other appliances. I can't find this model on display nearby.

Asked 5 years ago by Lena.

• A:Answer Hi Lena - This model is also available in Black (GFE28GGKBB) with high gloss finish and black gloss handles. You may want to consider this model to match your other high gloss black appliances. The Black Slate model (GFE28GELDS) has black brushed stainless handles. Also, Black Slate is a deep charcoal color with a matte finish. Explore Black Slate at https://www.geappliances.com/ge/black-slate-appliances.htm - Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI recently had to have my refrigerator replaced and the model numbers are slightly different. The first one is model GFE28GGKHBB and the new one is model GFE28GGKIBB. What is the difference between the two models?

Asked 5 years ago by Justcurious.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Both models are the same refrigerator. The differing letters are only significant in identifying manufacturing data records of when the appliance was made.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow do I hook the water up to my ice maker model is in pictures

Asked 6 years ago by Anonymous.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi - You'll find the complete instructions to connect the icemaker water line in the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf - Thanks for choosing GE. Enjoy! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionAre there French door fridges shorter than 68 inches? In slate.

Asked 7 years ago by Highlighter.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Try GNS23GMHES. 68.5 to hinge cover but less then 68 in to top without hinge cover. Need to measure the depth of your area you are placing the frig to see if the hinge cover is affecting your height.

  Answered 7 years ago by mattloriVerified Purchase

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Q: QuestionThis is not cabinet depth, correct, i.e. it would stick out of your cabinets?

Asked 8 years ago by Shopper.

This question was asked about the related product: GE - 27.8 Cu. Ft. French Door Refrigerator

• A:Answer Hi Shopper- This is Sue at GE Appliances. We are excited to hear of your interest! GE® ENERGY STAR® 27.8 CU. FT. FRENCH-DOOR REFRIGERATOR GFE28GSKSS is not a counter-depth style (Overall Depth 36 1/4 in, Depth Without Handle 34 3/4 in, Case Depth Without Door 29 3/8 in). We suggest to view our GE® ENERGY STAR® 22.2 CU. FT. COUNTER-DEPTH FRENCH-DOOR REFRIGERATOR GYE22HSKSS. We encourage you to view the Quick Specs for complete dimensions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GYE22HMK_HSK_C2.pdf - We hope it fits. Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWe received our refrigerator today and the packaging left a sticky coating on the water/ice maker face plate. How do we clean?

Asked 8 years ago by Karen.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hello Karen - this is Nancy at GE Appliances and we are happy to help you. Congratulations on your new refrigerator! This is a very nice model and we're happy to help you. The most effective way to remove adhesive left from packing tape or labels on new appliances, and to ensure no damage is done to the finish of the product, is to apply one of the following: ~Household liquid dishwashing detergent; ~Mineral oil; ~Cooking oil; ~Goo Gone®. Apply any of these methods with a soft, clean cloth and allow it to soak. Wipe it clean with a dry soft cloth. Do not use a plastic pad or equivalent. Wipe the appliance dry and then apply polish to thoroughly clean and protect the surface. Precautions: Do not allow the mineral oil, cooking oil, or Goo Gone to come in contact with any plastic parts, especially the inner liner of a refrigerator. These items will destroy the plastic parts. Do not use Goo Gone on stainless steel appliances unless you have tested it in an inconspicuous area first. In some cases, Goo Gone can discolor or darken stainless steel. We hope this helps! Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat color is it.....

Asked 8 years ago by Retnuh32.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hi Retnuh32- This is Sue at GE Appliances. Thanks for viewing! The color is Slate. The stone-inspired Slate finish blends impeccably with today's materials and colors. The dark matte appearance also naturally hides fingerprints, smudges and dirt, so it's delightfully easy to maintain. Check out our Slate collection online at: http://www.geappliances.com/ge/slate-appliances.htm - Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionActual size of refrigerator

Asked 8 years ago by Deborah.

This question was asked about the related product: GE - 27.7 Cu. Ft. French Door Refrigerator with Advanced Water Filtration - Fingerprint resistant slate

• A:Answer Hi Deborah- This is Sue at GE Appliances. Thanks for viewing our GE Appliances French-Door Refrigerators! The approximate dimensions are as follows: (HxWxD) 69 7/8 in x 35 3/4 in x 36 1/4 in. We suggest to view the Quick Specs for additional dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GFE28GMK_GSK_C2.pdf - Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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