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Hi there - Thanks for this question! We are happy to assist with product feature information, use and care, and basic troubleshooting of appliances. Due to the complexity of the cooktop and its components, a qualified service technician is required to diagnose and repair your unit. If you would like to schedule a service appointment, please contact service at 1-800-432-2737. We hope this helps. Best wishes! -Mikayla@GEA
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