Questions & Answers

Q: QuestionI bought this unit last June 2022 and only used it a few months in the summer, I just got it out to use this summer and I’m getting an error code “E5” however there is nothing in the manual in regards to this error??

Asked 1 year ago by Chris.

• A:Answer It seems like "E5" is not a standard error code for the GE - 350 Sq. Ft. 10,000 BTU Portable Air Conditioner. However, error codes can vary depending on the specific model and manufacturer. Here are a few steps you can take to troubleshoot the issue: 1. **Power Cycle:** Try unplugging the unit for a few minutes and then plugging it back in. Sometimes, a simple power cycle can reset the system and clear error codes. 2. **Check for Obstructions:** Ensure that there are no obstructions blocking the airflow around the air conditioner or blocking the air intake and exhaust vents. 3. **Inspect the Remote Control:** If the error code is displayed on the remote control, check if the batteries are inserted correctly and have enough power. Try replacing the batteries if necessary. 4. **Contact Customer Support:** If none of the above steps resolve the issue, it's best to contact GE's customer support for assistance. They may be able to provide more information about the error code "E5" and offer further troubleshooting steps or arrange for a repair if needed. If the unit is still under warranty, be sure to mention this when contacting customer support, as they may be able to offer a warranty repair or replacement.

  Answered 1 year ago by SyedAVerified Purchase

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Q: QuestionThe hose is not long enough to reach the hole when both window slats are used and it popped out of the ring and we can't put the ring back on.

Asked 1 year ago by Idyllwild.

• A:Answer Did u try twisting the ring onto the hose? Also depending on the orientation of your window, you can position the hole to be lower, You could prob contact the manufacturer to see if a longer hose is available?

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWhy is the power light ON when the unit is OFF and OFF when the unit is ON? this is backwards...

Asked 2 years ago by C4H.

• A:Answer It sounds like there may be an issue with the power indicator light on your GE - 350 Sq. Ft. 10,000 BTU Portable Air Conditioner. Here are a few potential reasons for this problem: 1. **Faulty Wiring or Circuitry:** There could be a wiring issue or malfunction in the circuitry of the air conditioner that's causing the power indicator light to behave incorrectly. 2. **Misalignment:** It's possible that the indicator light's connection or alignment with the power switch is off, causing it to illuminate when the unit is off and vice versa. 3. **Programming Error:** There might be a programming error in the unit's control system, causing the indicator light to operate opposite to its intended function. 4. **Manufacturing Defect:** In rare cases, a manufacturing defect could be the cause of the issue. To address this problem, you may need to: - **Check the User Manual:** Review the user manual to ensure that the power indicator light is not meant to operate in this manner. If it's supposed to function differently, there may be a problem with your unit. - **Contact Customer Support:** Reach out to GE's customer support for assistance. They can provide troubleshooting steps or arrange for a repair or replacement if necessary. - **Professional Inspection:** If the air conditioner is still under warranty or if you're uncomfortable troubleshooting it yourself, consider contacting a professional technician to inspect the unit and diagnose the issue. By addressing the problem promptly, you can ensure that your air conditioner operates correctly and efficiently.

  Answered 1 year ago by SyedAVerified Purchase

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Q: QuestionWhere was this unit manufactured?

Asked 2 years ago by Brown.

Q: Questionwhat is the weight of this unit?

Asked 2 years ago by Dorin.

Q: QuestionMy ac worked great for two years, the compressor will not run anymore. Is there anything I can do?

Asked 2 years ago by Gellin419.

• A:Answer Hello, thank you for reaching out to us. We’re sorry that your compressor won’t run anymore, and we understand that a situation like this can be frustrating. We highly recommend reaching out to us on social media, and we will be happy to assist you with this. All the best, -Matthew@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionCan you purchase the remote separately?

Asked 2 years ago by remote.

• A:Answer Hello there, This is a good question to ask! Since this product is no longer being manufactured, we no longer offer the remote for separate purchase. You can check online for vendors who may have the remote in stock. Our apologies for the inconvenience. Let us know if you have any other questions. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes it need water in it

Asked 2 years ago by OneEight.

• A:Answer No

  Answered 2 years ago by Anonymous

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Q: QuestionCan this be used without venting??

Asked 2 years ago by JAMORR.

• A:Answer Hi there and thanks for considering this wonderful air conditioner for your home. This unit must be vented to the outdoors. However, this unit comes with an easy to install kit that doesn’t require any cutting and can be used in double hung or sliding window. We’re here should you have any additional questions. -Gina@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionHow hot will the exhaust hose get when the unit runs continuously? What is the recommended maintenance for the hose heating up?

Asked 2 years ago by Marshall.

• A:Answer The exhaust hose doesn’t seem to heat up much at all, just the air is warm.

  Answered 2 years ago by Jasmine

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Q: QuestionDo you have any compatible sliding door kits that works with this portable air conditioner or universal sliding door kit.

Asked 3 years ago by NickelBack.

• A:Answer No

  Answered 2 years ago by BobbyjVerified Purchase

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Q: QuestionWhat is. The size of the water drainage plug. It is smaller than a standard garden hose connection. I would like to connect the hose and place it in a bucket to be able just drain the water each day instead of pulling the plug out.

Asked 3 years ago by Bbern1.

• A:Answer Yes, the drainage plug is smaller than a standard garden hose.

  Answered 2 years ago by MillerTime

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Q: QuestionCan you use the RAP02 hose kit with this Portable AC unit?

Asked 3 years ago by Gerald.

• A:Answer Hello and thank you for taking the time to reach out with this question. The hose kit RAP02 is not compatible with APCA10YBBW. We’re sorry for any inconvenience this may cause. Please let us know if you have any additional questions and we’ll be happy to answer. -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow much does the A/C weight ?

Asked 3 years ago by Kyoko.

• A:Answer 60lbs

  Answered 3 years ago by MallardBVerified Purchase

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Q: QuestionDo I need to drain water or does is it auto evaporation ? When only used as air conditioning? Will I still empty the tank!?

Asked 3 years ago by Poconos20.

• A:Answer Hello- Thanks so much for your question. We are happy to help! When the Water Full indicator (“FL” on the control panel display) illuminates when the internal water tank has filled with condensed water. To Empty the Internal Water Tank: 1. Unplug or disconnect power. 2. Place a shallow 1 quart or larger pan (not included) below the lower drain located on the back (near the bottom) of the air conditioner. 3. Remove the cap and the rubber plug and drain the water tank. 4. Re-insert the drain plug and screw the cap snugly into place. 5. Plug in or reconnect power. We hope this is helpful. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI’m wanting to use this in an rv and I’m not sure I can hook up the outside vent in my windows. Does the vent have to be ran outside for it to work properly?

Asked 3 years ago by Moe.

• A:Answer Yes it does

  Answered 3 years ago by AJ913

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Q: QuestionWhat is the weight of this air conditioner?

Asked 3 years ago by SG.

• A:Answer Hello. The weight of this air conditioner is 60 lbs. Hope this helps. Geoff@GEA

  Answered 1 year ago by GE Answers

  
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Q: QuestionI just bought this unit. When I turn it on in cool mode and the fan set to high its 58.3 db. But then after a minute it goes into overdrive, it starts to rumble and an almighty 66.7 db sound admits from it and doesn't stop until I turn it off. Why?

Asked 3 years ago by ChrisB.

• A:Answer It's louder when the compressor comes on to cool.

  Answered 2 years ago by KrisinMI

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Q: QuestionHow many BTU and what is the warrenty?

Asked 3 years ago by char.

• A:Answer Hey there, and thanks for your interest in this portable air conditioner! This unit has 10,000 BTUs of cooling power, and is ideal for cooling medium rooms up to 350 square feet. It has a one year limited manufacturer's warranty, as all our GE appliances do. For one year the warranty offers replacement, repair or refund of the original retail price for any product that fails because of a defect in workmanship or materials. If the unit is exchanged, the replacement unit is covered for the remainder of the original product’s one year period. If there is an issue the product will be replaced with another of the same model or a comparable model, or the original price will be refunded. A full description of the warranty is available on page 15 of the use and care manual. You can view that on our GE website, if you wish, by searching for the model number, pulling up the product page and clicking the 'Owner Support' link under the picture of the appliance. We hope this information is useful for you, and are happy to help with any other concerns. Wishing you all the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhat does self or auto evaporating mean?I do not want to drain the water so is this right for me?

Asked 3 years ago by char.

• A:Answer Hello. We appreciate your interest in this portable air conditioner and its auto evaporation technology! This technology allows the unit to evaporate any water it collects; in most room conditions, there is therefore no need to empty a bucket. In very humid conditions some water may collect, and please also note that if you wish to dehumidify the space you may need to empty the receptacle and/or attach a drain hose if you want to dehumidify for an extended time. But in most conditions the auto evaporating technology will allow you to cool your space down with maximum convenience! We are confident this air conditioner would be a great fit for you, and are happy to help with any other concerns. All the best! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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