Questions & Answers

Q: QuestionAre the knobs metal?? Or what material

Asked 6 years ago by Akire.

• A:Answer Knobs are plastic, not metal. Just look/read the reviews that show the knobs getting melted when you accidentally touch it w/ a hot pan/pot. I know from 1st hand experience as one of our PLASTIC knobs has already had the corner melted.

  Answered 4 years ago by Deez

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Q: QuestionDoes it come with the flat griddle?

Asked 4 years ago by Jstill.

• A:Answer Hi Jstill, thanks for reaching out to us. This model does not come with the cast iron griddle. If you're wanting to purchase this, the part number for that griddle is: JXGRIDL236. We hope that this helps! Stay safe.

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan this model be used with downdraft ventilation?

Asked 4 years ago by Kimb.

• A:Answer Yes,

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionCan this cooktop be converted to propane fuel?

Asked 6 months ago by Anonymous.

• A:Answer Yes, and the LP (Liquid Propane) conversion kit is included with the cooktop.

  Answered 6 months ago by GE Answers

  
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Q: Questioni have read in other review sites that the knobs break easily as they are plastic Is this true for the black and the stainless steel? thank you

Asked 3 years ago by replace.

• A:Answer Cooktop knobs breaking is certainly not something we would expect to happen and understand your concern. The knobs on this cooktop are electro-plated plastic but they are weighted so they have the feel of metal knobs without the heat issues. We hope this answers your question! If you have anything else you'd like to ask, let us know. We're here for you! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWhich cooktop is easier to clean--stainless steel or black?

Asked 2 months ago by Checking78.

• A:Answer To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface. The black cooktop will need to be cleaned with a mild soap and water or a 50/50 solution of vinegar and water. be sure to rinse with clean water and dry with a soft cloth. When cleaning surfaces, make sure that they are at room temperature and not in direct sunlight. -Don@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionWe have the JGP5036SL. Can I place a pot directly on the burner caps? With the grates, the pot is so far from the flames that it takes DOUBLE the time and gas to heat compared with my previous gas stove.

Asked 6 months ago by TooCool.

• A:Answer We would not recommend placing a pot directly on the burner. Placing it over the burner would cause the burner to work improperly. Additional information about the surface burners and proper use can be found in your use and care guide (page 6) on the website.

  Answered 6 months ago by GE Answers

  
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Q: QuestionThe new GE 36 in cooktop is not as deep as my old GE cooktop. What trim pieces are available to make up the gap?

Asked 9 months ago by Buena.

• A:Answer This cooktop does not have a trim kit. It does feature our Fit Guarantee. We encourage you to input the model number into our GE Appliances website to view the full information on this.

  Answered 7 months ago by GE Answers

  
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Q: QuestionCan you please tell me where the gas valve & power cord is located on this model. Back left or back right? I don't see the info anywhere in the specs. I'm replacing one with the valve and cord on the right side just in front of the back corner.

Asked 10 months ago by Help.

• A:Answer The gas supply is on the back right side of the cooktop. Additionally, the power supply cord is 3 feet long so it will easily reach this area. This can be found on page 2 of the Installation Guide on our GE Appliances website.

  Answered 7 months ago by GE Answers

  
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Q: QuestionWhere is this made? USA? China?

Asked 1 year ago by iefb.

Q: QuestionMade in Korea?

Asked 1 year ago by iefb.

Q: QuestionWhat is the difference between the model on this page, and Model:PGP7036SLSS SKU:5958633?

Asked 1 year ago by cookingMama.

• A:Answer Frankly, I can’t answer. I have been scheduled for delivery four times. The delivery didn’t happen and Best Buy did not call to inform me so I wasted four days waiting on a delivery that never happened. Needless to say I am totally frustrated at this point. Four days of my life wasted.

  Answered 1 year ago by QualityVerified Purchase

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Q: QuestionDoes the cooktop cone with a down draft?

Asked 2 years ago by Bubba.

Q: QuestionJGP5036 SLSS: electro-plated plastic knobs: do they ever melt from the heat of a gas cooktop? If they do is repair/replacement free of charge?

Asked 2 years ago by gascooktop.

Q: QuestionIs this black built-in gas cooktop a matte black or shiny black? And when will it be available to purchase?

Asked 2 years ago by Interested.

Q: QuestionIs there a safety feature to lock the knobs so if bumped or left on the gas will turn off?

Asked 2 years ago by Safety.

Q: QuestionPlease see my question about cooktop JGP5036 that you answered 3 days ago with exactly what is in the user manual. What kind of cloth can I use to clean or dry the grates WITHOUT REMOVING THEM FROM THE COOKTOP as I clean the actual cooktop each night? Thx

Asked 3 years ago by Cookie.

• A:Answer Hello. Thanks for reaching out about this cooktop. We recommend that you use a soft cloth- no steel wool nor plastic scouring pads. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have the JGP5036 cooktop. Is there a way to just wipe off the grates to clean them without putting them in the dishwasher? I've tried various sponges/cloths, but because the grates are so rough it just shreds what I have tried to use.

Asked 3 years ago by Cookie.

• A:Answer Thanks for reaching out about this! If you would like to manually clean your grates, they should be washed in hot, soapy water and rinsed with clean water. To soften burned-on food, place grates in a solution containing ¼-cup of household ammonia for several hours. Afterward, scrub grates with a plastic scouring pad soaked in hot, soapy water. Rinse well and dry. We certainly know how tearing up your clothes would be annoying and hope this helps! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHello, Is the cooktop surface stainless steel or black porcelain? Thanks

Asked 3 years ago by Jay.

• A:Answer Good day, This is an excellent question! The surface on this model is a black deep porcelain enamel. Thanks for reaching out and have a great day! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: Questionhow easy is it to turn burners on, does it have an electric igniter?

Asked 3 years ago by Carlos.

• A:Answer Hello- We appreciate your question and your interest in this cooktop. This does have an electronic ignition and you have to push the knob in and turn it to the LITE position. You'll hear a clicking noise...the sound of the electric spark igniting the burner. When one burner is set to the LITE position, all the burners will spark. This is normal. If you have any additional questions, please let us know. We are here to help! Joyce@GEA

  Answered 3 years ago by GE Answers

  
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