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Hi Ryan - Thanks for reaching out to us and for choosing this electric range for your home! We are very sorry to hear that the glass on your radiant cooktop has cracked and can imagine that this has been a stressful experience for you. We are happy to help you with this. Service is required to repair or replace a ceramic glass cooktop surface that has cracked. We do not recommend using the cooktop until the unit is repaired. You can schedule an appointment with GE Factory Service by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or schedule online at any time. We hope that this helps! -Eliza@GEA
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