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Hi, Thanks for reaching out to us! We're sorry for the unbalanced load issue and will be happy to help. If the machine is overloaded, the clothes may not be able to move freely and may be more likely to throw the basket off balance. Also, the more the legs are extended the shakier the washer will be during operation. Another suggestion is to be sure to use the appropriate cycle setting for each load so the washer can accurately determine the amount of water needed. For example, use Towels for towels and sheets, and Colors for standard loads. Here some more helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445. We hope you find this helpful. Thanks for checking with us! - Sharon@GEA
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