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Hi JD - Thanks for choosing GE Model GFW650SSNWW and welcome to the family! We are sorry to hear the shipping braces were not removed by the installer at BestBuy. The braces must be removed as indicated in the Installation Guide. Failure to remove the shipping braces can cause the washer to become severely unbalanced. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue
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