“Need to understand how to remove and clean filter. Also, how often should the filter be cleaned? I love this machine and I am greatly impressed, satisfied, and would recommend to anybody interested.”
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Hello- We appreciate your question and are happy to help! It would be a good idea to check the filter every couple months. If you are having any issues with the washer, you'd want to check the pump filter first before contacting service. Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter. 1. Using a small flathead screwdriver or coin, open the access door. 2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed. 3. Pull down the pour spout. 4. Turn the pump filter counterclockwise and remove the filter slowly, controlling the flow of the draining water. 5. Remove the filter and clean the debris from the filter. 6. Replace the filter and turn clockwise. Tighten securely. 7. Flip up the pour spout. 8. Close the access door by hooking the bottom tabs first, then rotating the access door shut. We have a great video that will show exactly what to do. https://www.youtube.com/watch?v=f9uS8_0-pWY&list=PLX8_V2wHGuhntCShhHqsnQfL916tg87lk&index=16 We are so glad you are loving your front load washer. It is a beautiful machine! Thank you so much for your recommendation! Joyce@GEA
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