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Questions & Answers

Your price for this item is $1,079.99
Page Showing 1-20 of 125 questions
  • QuestionI saw a previous question about a basket for the Air Fryer...do you sell accessories for the air fryer even though you don't need them?

    Asked by Wendy.

    • Answer Hi Wendy! Wonderful question. Any cookware used with Air Fry mode should be broil safe. A dark, solid baking pan with low rimmed sides, such as a sheet pan, is recommended for use with Air Fry. The darker pan surface promotes better browning and crisping. - Oven baking baskets and baking grids can also be used, but a sheet pan should be placed on the rack below the foods to catch any drippings if using a baking basket. More information about air frying and the cookware that you can use to get the best results, can be found on page 17 of your Use and Care manual. GE Appliances, at this moment, does not sell an air fry basket. Hope this helps! Happy cooking. -Michael@GEA

      Answered by GE Answers

  • QuestionHow long does the oven take to preheat?

    Asked by MarkyMark.

    • Answer Yes, it heats up quickly. When it beeps you would think that it means it is at the temperature you set. Using an accurate oven thermometer, that is not the case. I am getting about 90 degrees below the temperature setting at the time of the beep. I wait another 15 - 20 minutes to get to the temperature I set. Being a new range, I am still using the thermometer to learn it's habits. There is a calibration adjustment on the range for 35 degrees plus or minus. Changing that also changes the temperature when it is at full temperature. I had to adjust mine up 5 degrees. Deceiving and not happy about it. Why beep if it is not that hot?

      Answered by WhiteHairGrandma

  • QuestionDoes the steam cleaning option require a water connect to the range?

    Asked by Rick.

    • Answer No, one cup of water is poured on the floor of the oven and set the oven to steam clean. The oven has to be level so it does not pool to one spot. Range should be level before using anyway. Any water left on the bottom of the stove after cleaning should be wiped up. Steam cleaning is good for a quickie clean up after just using it. Does not clean the way the prolonged time on high heat does.

      Answered by WhiteHairGrandma

  • QuestionIs this a true convection oven?

    Asked by Lastnight.

    • Answer Hello. This model does not have a third element around the fan inside. It just uses the fan to circulate the heat around the food inside. We would not refer to it as True European Convection. Hope this helps. Geoff@GEA

      Answered by GE Answers

  • QuestionDoes the oven interior lite come on when you open the oven door. I bought a GE range 6 months ago and it is the 1st oven I've had where the light doesn't come on when the door is opened. You have to use the on-off switch. Missing it!!

    Asked by JohnBoy.

    • Answer Hi JohnBoy - Thank you for your interest in a new GE range. On the current models, the general rule of thumb is, if there is an Oven Light pad on the control panel, you must turn the oven light on and off using that pad. The oven interior light will not turn on when the door is opened automatically. It's designed this way so you can turn the light on to check your food without opening the door and losing the heat inside the oven. We are happy to forward your feedback to our cooking design team. We hope this helps. All our best! - Vikki@GEA

      Answered by GE Answers

  • QuestionIs this also self cleaning

    Asked by Tedhack.

    • Answer Hello Tedhack! Thanks for your question and interest in our range. We'd be happy to have you as part of the GE Appliances family. We found that this unit does have the self-clean feature along with the steam-clean feature. You can find more information about this on page 19 of the Use and Care manual. If you have any further questions, feel free to reach out to us at our contact page. Stay safe! Emily@GEA

      Answered by GE Answers

  • QuestionI am not familiar with convection ovens. Is it also a conventional oven and the convection is turned on or is it always a convection oven?

    Asked by Jan.

    • Answer Hi, Great questions! We're happy to see your interest in this model and we're glad we can help. Convection ovens utilize a fan that circulates hot air over, under, and around the food. In American-style convection systems, only the bake (lower) and broil (upper) heating elements are used in conjunction with the convection fan to supply the heat. This particular model has both traditional and convectional cooking modes. You can choose either option using the control panel. Have a great day! -Sylvia@GEA

      Answered by GE Answers

  • QuestionAre the edges and the top of the cooktop surface black?

    Asked by Stephanie.

    • Answer Hello Stephanie, Great question! We thank you for consideration of this GE Appliance, and it'd be our pleasure to help you with this range. We found that this model has a black cooktop surface. The area surrounding the cooktop is black as well. The only other color on this range is the stainless steel finish on the handle, storage drawer and control panel. You can find more information on the finish for this range in the specifications. We hope this information helps! Thank you for contacting us. Please let us know if there are any more questions we could answer. Have a great day! -Sylvia@GEA

      Answered by GE Answers

  • Questioncan i use a cast iron skillet

    Asked by butch.

    • Answer Hello there! Thanks for the great question. Cast Iron cookware is not recommended. If the cookware has a burr or rough spot, it will scratch the glass surface. Additionally, it is slow to absorb heat. Once this type of cookware heats up, especially on high heat, it holds an intense amount of heat which is transferred to the cooktop. This can cause the element to shut down as a response to the temperature limiters which indicate the surface temperature is too high for the cooktop components to handle. We hope this doesn't cause you any inconvenience. Please reach out to us again if you have any additional questions. Gina@GEA

      Answered by GE Answers

  • QuestionThere is foam in the corners behind the storage drawer. Is it supposed to come out? We have tried getting it out but it seems quite secure.

    Asked by Petunia.

    • Answer Hi - Styrofoam is often used as insulation, stability, or as a barrier of some kind. This is not packing material and should not be removed. Enjoy your beautiful new range! Vikki@GEA

      Answered by GE Answers

  • QuestionDoes the unit fit flush against the back wall? I like to keep spices along the top and don’t want them to slip behind stove. I recently had this installed and they left it away from back wall leaving a 2” gap. They also installed a 6’ cord. Wrong cord

    Asked by Don.

    • Answer Hello, thank you for your question. This range can be installed flush to the wall following the installation instructions found on our website. If you would like to speak about repairing the installation, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA

      Answered by GE Answers

  • QuestionSecond time asking this question. I prefer someone from GE to answer please. What is the correct way to broil with this oven?

    Asked by Jane4262.

    • Answer Hello. We appreciate how important the Broil option can be for your cooking process, and regret any delay you've experienced in using it. We're glad to help clarify, and more in depth instructions on Broiling are available in your manual, on page 15; if you need to view the manual online, you can find it by searching our GE website for your model number and clicking on the product page. When you use the Broil option the door should stay closed during the process, and the food should be monitored closely. The Broil option has two modes. The Hi mode utilizes intense heat to sear items; it is recommended for thinner cuts of meat and/or when you want the surface to be seared while the interior stays rare. You would simply press the Broil pad once, then press Start for this mode. There is also a Lo mode that uses less intense heat to cook your food more thoroughly while browning the surface. That mode is recommended for thicker cuts of meat, or if you'd like to have the item cooked all the way through. For that mode you would press the Broil pad twice before pressing Start. We are confident these Broil options will enhance your cooking experience! If you have any other inquiries or concerns we are always happy to offer assistance - all the best! -Sarah@GEA

      Answered by GE Answers

  • QuestionHow to adjust the oven temperature, I try many times but its difficult????

    Asked by Nahed.

    • Answer Just select the baking method preferred, then overide the automatic temp by entering the correct temp using keypad then press "start", or call customer service for detailed instructions.

      Answered by Mimi

  • QuestionQuestion I have a buzzing sound coming from the clock is this normal??

    Asked by Redspunky.

    • Answer Hello. You might hear a slight humming sound coming from the clock but not a buzzing sound. This is not normal. A service call will be needed to accurately diagnose. Stay well. Geoff@GEA

      Answered by GE Answers

  • QuestionCan the Mr. Clean Magic Eraser be used to clean the speckled glass cooktop?

    Asked by AVBOBBY.

    • Answer I would not. I only use the cooktop cleaner recommended by the manufacturer.

      Answered by Mare1948

  • QuestionIs the cooktop shiny black or speckled? I prefer the speckled surface that does not show every drop of water.

    Asked by RichPaz.

    • Answer The cooktop is black with white speckles. Had a white GE stove in the past and the cooktop had more of the speckles (which was great - easiest cooktop ever to keep clean) but this was the best one that was stainless steel. I have had it for a couple of weeks and so far so good. Seems easier to keep clean than a regular black cooktop. I'm REALLY careful with it though.

      Answered by DHarry

  • QuestionHow do you set timer for this stove. It says to hold 3 sec and set but i can not get this to work.

    Asked by J.

    • Answer Hi there! We appreciate your question. We're sorry that you're having issues setting the timer on your range. We see how this can be frustrating. To set the timer, press the Timer On/Off pad and the number pads to program the time in hours and minutes. Then press the Start pad. The timer countdown is complete. To turn the timer off press the Timer On/Off pad. We hope this helps! Emily@GEA

      Answered by GE Answers

  • QuestionHave there been any bugs/problems with the air fry feature, as I'm thinking it is a rather new feature? Also will this possibly go on sale in November or Amazon Prime days? Thank you!

    Asked by LindaL.

    • Answer Yes. I’ve had my GE model JB735 for 4 days and the air fryer does not work. The convection fans don’t turn on. Been trying to cook small boneless chicken breasts using the air fryer for 40 minutes now. They aren’t cooked yet. The heat comes on but no convection for air fryer mode. Called GE service and I had to set up a service call. Wasn’t even given a window for when the repair man would arrive. They will be here any time on Tuesday. So I have to wait around all day for a service technician to come and fix my brand new range.

      Answered by LD2022

  • QuestionDoes this model make any high-pitched sound when any buttons are pressed or when it reaches the preheat mode?

    Asked by MJinVA.

    • Answer I have had this model appliance installed in my kitchen for less than one month. Thus far; O have not experienced the aforementioned problem with high pitched sounds at any point in the cooking process while using oven or stovetop

      Answered by Tcbh

  • Questionwhy is the volume of the cook timer so low. there is a volume on and off . it is way to low. you have to be standing right in front of it. Dont get it. never had a oven with this problem. feels dangerous, its not a alarm. you have to use your phone

    Asked by sun.

    • Answer Find the manual online. There is a section on special features which describes all kinds of things you can do. It addresses this question quite well.

      Answered by GingerInChandler