“The large burner on the right front gets so hot that it scorched the burner bib below the coils. The range surface gets so hot you can get burnt by touching it. Is this normal?”
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Hi soccercop- Thanks for reaching out to us. We are sorry to hear of this unfortunate experience. If the range surface seems too hot, check the oven vent. On ranges with Calrod coils (not smooth top cooktop), the oven vents from beneath the right or left rear burner. When the oven is in use, heat is exhausted under that coil. If the vent opening on the burner bowl is turned the wrong way, heat from the oven will divert under the cooktop, rather than out from right rear burner. For help in positioning offset vent, refer to the Owner's Manual. Avoid covering the right rear Calrod element with a decorative burner cover. This will cause heat to build up under the cooktop when the oven is in use. Check the pan size. Oversized pans will trap heat between the bottom of the pan and the cooktop; this will transfer a lot of heat to the cooktop. Your pans should not hang over more than one inch on each side of any surface burner. For example: On an 8" burner the maximum pan size should not exceed ten inches. On 6" burners, the pans should not be larger than eight inches. Make sure the burners are uncovered. Covering the drip pans with aluminum foil will transfer more heat to the cooktop. Dark or porcelain drip pans can conduct more burner heat to the cooktop than bright aluminum drip pans under your Calrod coil surface elements. View Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16879 - For further assistance, please reach out to us. A qualified service technician is required for an accurate diagnosis. Contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com - We hope this is helpful. Keep in touch! Sue
Sorry, there was a problem. Please try again later.I called Best Buy and they sent a Geek Squad repairman to come out and check it out. He replaced the burner bib - that's all he did. The stove still overheats to the point if you touch the range surface, you will get burned. The new burner bib got scorched just the same as the original. I will call Best Buy tomorrow to get this repaired or replaced
Sorry, there was a problem. Please try again later.I have owned two of these, the previous model (20 years) and now this new model for about three months, and neither of these two had the described problem. I would suggest that something in either the wiring hook-up or the CPU inside the control panel has an error and would get it looked at as soon as possible as what is described could lead to an injury or worse.
Sorry, there was a problem. Please try again later.We've had the same problem in it being very hot. It seems to be getting better
Sorry, there was a problem. Please try again later.I've never had that happen with ours. I mostly use the low to medium heat setting to begin with and then gradually increase as needed. Have you checked you heat dial setting?
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