Questions & Answers

Name: GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White
Brand: GE
SKU: 6331745
Price: 5.99 USD
Rating: 4.4 (929 reviews)

GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White

Model:: 93103491; |
SKU:: 6331745

User rating, 4.4 out of 5 stars with 929 reviews.

Highly rated by customers for:

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QuestionHow many light bulbs can you connect to one plug to work as the cross between to Alexa? And does the plug have to be close to where the lights are being used? Thank you!
Asked 5 years ago by Anonymous.
- Answer Ultimately I ended up with 8 lights connected via WiFi through the bridge. You may be able to add more but I haven't yet. As long as it's within 20-30 feet of your first bulb and your first bulb is within 20-30 feet of the next, etc then you should be fine. They create a Bluetooth mesh network where one device acts as an extended to the next. There is a small amount of additional latency for every step though. My furthest bulb was in a closet through 3 poured concrete walls about 90' from the bridge. However I had another light in my bedroom lamp about 10' and 1 doorway away from that closet...and then another hallway light 15-20' from the bedroom light etc. It all worked fine and they responded to voice commands within a second or 2.
  Answered 5 years ago by Jared
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QuestionWill this plug work with Alexa?
Asked 5 years ago by Maggie.
- Answer Hi Maggie! Our Smart Plug is compa Alexa. Once it's added to the C by GE app, you would just need to add the C by GE Skill in the Alexa app and then tell Alexa to Discover new devices. Feel free to contact our Customer Support team at 1-844-302-2943 or [email protected]. - C by GE Customer Support
  Answered 5 years ago by Cync Support
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QuestionCan this be plugged into an outdoor soffit outlet and used to control Christmas lights? Is this rated for outdoor use at all?
Asked 3 years ago by Curious.
- Answer Thank you for this great question! This plug is not rated for outdoor use, but we do have an outdoor smart plug that can be used for controlling your Christmas lights. Here is a link that has some awesome information on our Outdoor Smart Plug gelighting.com/smart-home/plugs/outdoor. If you have any other questions please feel free to reach out to us directly at 1-844-302-2943. – Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionCan I use a power strip plugged into the smart plug?
Asked 4 years ago by MdMan.
- Answer It’s rated 15A, so provided your power strip doesn’t exceed that
  Answered 4 years ago by Californiaguy
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QuestionWill this work on the 5 GHz wifi network band, or it only for 2.4 GHz?
Asked 4 years ago by ROBB.
- Answer All of our smart hub devices such as the On/Off Smart Plug only function with a 2.4GHz wifi connection.
  Answered 4 years ago by Cync Support
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QuestionCan I turn this plug off using my phone when I’m at work for example? For example, I can use it to turn off my curling iron when I forgot to turn it off.
Asked 2 years ago by Sammy212.
- Answer Thank you for reaching out! This plug can be controlled remotely via the Cync app as long as the device plugged into the plug is turned on at the source(curling iron) in this case. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support
  Answered 2 years ago by Cync Support
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QuestionWould this smart plug work for a window ac unit. I have a very lo tech window unit that needs to be manually switched on and off and was hoping to get a smart plug so it auto turns on during the hottest times of the day. Voltage of the ac unit is 115V
Asked 2 years ago by WindowAC.
- Answer Thank you for taking the time to reach out. This Indoor plug is capable of handling 120V electrical devices. To control the device the AC unit will need to be set in the 'On' position and controlled via the plug in the Cync app. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support Team
  Answered 2 years ago by Cync Support
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QuestionCan you dim lights with these? If so, can you set it on a schedule so that a light will dim then turn off?
Asked 3 years ago by Ali.
- Answer Thank you for your great question! Our Smart Plug is only able to power devices on and off the don't have the ability to dim your bulbs. You can set a Schedule with this Smart plug to power you devices on and off at a certain time with in the Cync app. If you have any further questions please feel free to reach out to us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionOther smart plugs track sunrise and sunset, will Cync ever develop this feature?
Asked 3 years ago by Nicolas.
- Answer Great question Nicolas! We have a similar feature with our scenes and schedules function. However we do not have one that tracks local time but it is something I will mention to our development team for a future update. -Cync Support Team
  Answered 3 years ago by Cync Support
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QuestionWill this plug work on an unsecured Wi-Fi network?
Asked 4 years ago by Anonymous.
- Answer Our devices require a secure 2.4ghz wifi network to operate preferably on a wpa2 network. Feel free to reach out to us at 1-844-302-2943 if you have any further questions. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionCan this connect with just zigbee, or does it need a wifi connection?
Asked 4 years ago by RicePerson.
- Answer This device must be connected to your wi-fi in order to function. - C by GE Support
  Answered 4 years ago by Cync Support
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QuestionDoes this plug support IFTT ? For example, can I set it to turn on at sunset or off at sunrise ? Thanks and stay safe.
Asked 4 years ago by JimC.
- Answer Hi Jim, unfortunately our plug does not support IFTT. We do have an automation sunrise and sunset in our C by GE app but they are fixed times. If you need any help setting that up please contact us directly at 1-844-302-2943 or [email protected]. -C by GE Support
  Answered 4 years ago by Cync Support
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QuestionCan I use this to turn on lights from a different location?
Asked 5 years ago by nighttrainhd.
- Answer Yes, the plug is also a wifi bridge for the bulbs and lights. It would allow for out of home control of up to 32 devices.
  Answered 5 years ago by Cync Support
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QuestionCan you use this smart plug to monitor a plug for power failure - such as a freezer, or second fridge, condensate pump - an appliance that you don't need to remotely control on/off features, but could get an alert when the device has lost power?
Asked 5 years ago by JFELE.
- Answer NO!
  Answered 5 years ago by Jeff
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QuestionWill a 5 ghz wifi network work with this plug?
Asked 5 years ago by Anonymous.
- Answer Hi there! Great question, so our plug, along with our other WiFi enabled devices require a dedicated 2.4ghz network, and are not compatible with 5ghz. For any other questions regarding compatibility feel free to contact our Customer Support team at 1-844-302-2943 or [email protected]!
  Answered 5 years ago by Cync Support
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QuestionCan I use this for my space heater? What are the things I should know before buying this for my space heater or any appliances to avoid potential risks?
Asked 1 year ago by Mae.
- Answer Thanks for this great question! Our Cync Indoor Smart Plug supports a max load of 1500W. To determine compatibility, you're welcome to contact us at 1-844-302-2943. -Cync Support
  Answered 1 year ago by Cync Support
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QuestionCan you set a time for the light to turn on in the app? Sort of like a light alarm clock function?
Asked 1 year ago by El.
- Answer El, thank you for this great question! Yes, you can use the Cync app to set Routines for your Cync Smart Indoor Plug. Schedules allow you to pick the days and times your devices turn on and off. In addition, you can select Sunrise and Sunset times if desired. Feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support
  Answered 1 year ago by Cync Support
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QuestionWhat phone app is used for this, is there an Android app? Does the app have scheduling for the plug?
Asked 1 year ago by rwgreene999.
- Answer I use my Google home app (it says it was cmpatible with this and others). It also has its own app if you prefer. Schedules are possible.
  Answered 1 year ago by SMHcheckdate
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QuestionI have the motion sensor. I have the smart bulbs. I'm trying to control a lamp using motion so when I enter this studio apartment I want the lamp to go on and stay on while I'm in this room. This plug will shut off the lamp in 5 minutes? I don't want that
Asked 2 years ago by Mike23.
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QuestionI want to be able to control the power on my oxygen unit at morn/night without going downstairs to do so. Can i use an extension cord that also has a tv plugged into it and only control the oxygen power?
Asked 2 years ago by Lita.
- Answer You should be able to plus this into your extension cord and then plug your O2 unit into the Smart Plug.
  Answered 2 years ago by Richard
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Showing 1-20 of 53 questions

Questions & Answers

GE - Cync Indoor Smart Plug, Works with Alexa and Google Home - White

Q: QuestionHow many light bulbs can you connect to one plug to work as the cross between to Alexa? And does the plug have to be close to where the lights are being used? Thank you!

Q: QuestionWill this plug work with Alexa?

Q: QuestionCan this be plugged into an outdoor soffit outlet and used to control Christmas lights? Is this rated for outdoor use at all?

Q: QuestionCan I use a power strip plugged into the smart plug?

Q: QuestionWill this work on the 5 GHz wifi network band, or it only for 2.4 GHz?

Q: QuestionCan I turn this plug off using my phone when I’m at work for example? For example, I can use it to turn off my curling iron when I forgot to turn it off.

Q: QuestionWould this smart plug work for a window ac unit. I have a very lo tech window unit that needs to be manually switched on and off and was hoping to get a smart plug so it auto turns on during the hottest times of the day. Voltage of the ac unit is 115V

Q: QuestionCan you dim lights with these? If so, can you set it on a schedule so that a light will dim then turn off?

Q: QuestionOther smart plugs track sunrise and sunset, will Cync ever develop this feature?

Q: QuestionWill this plug work on an unsecured Wi-Fi network?

Q: QuestionCan this connect with just zigbee, or does it need a wifi connection?

Q: QuestionDoes this plug support IFTT ? For example, can I set it to turn on at sunset or off at sunrise ? Thanks and stay safe.

Q: QuestionCan I use this to turn on lights from a different location?

Q: QuestionCan you use this smart plug to monitor a plug for power failure - such as a freezer, or second fridge, condensate pump - an appliance that you don't need to remotely control on/off features, but could get an alert when the device has lost power?

Q: QuestionWill a 5 ghz wifi network work with this plug?

Q: QuestionCan I use this for my space heater? What are the things I should know before buying this for my space heater or any appliances to avoid potential risks?

Q: QuestionCan you set a time for the light to turn on in the app? Sort of like a light alarm clock function?

Q: QuestionWhat phone app is used for this, is there an Android app? Does the app have scheduling for the plug?

Q: QuestionI have the motion sensor. I have the smart bulbs. I'm trying to control a lamp using motion so when I enter this studio apartment I want the lamp to go on and stay on while I'm in this room. This plug will shut off the lamp in 5 minutes? I don't want that

Q: QuestionI want to be able to control the power on my oxygen unit at morn/night without going downstairs to do so. Can i use an extension cord that also has a tv plugged into it and only control the oxygen power?

Most-viewed items

QuestionHow many light bulbs can you connect to one plug to work as the cross between to Alexa? And does the plug have to be close to where the lights are being used? Thank you!

QuestionWill this plug work with Alexa?

QuestionCan this be plugged into an outdoor soffit outlet and used to control Christmas lights? Is this rated for outdoor use at all?

QuestionCan I use a power strip plugged into the smart plug?

QuestionWill this work on the 5 GHz wifi network band, or it only for 2.4 GHz?

QuestionCan I turn this plug off using my phone when I’m at work for example? For example, I can use it to turn off my curling iron when I forgot to turn it off.

QuestionWould this smart plug work for a window ac unit. I have a very lo tech window unit that needs to be manually switched on and off and was hoping to get a smart plug so it auto turns on during the hottest times of the day. Voltage of the ac unit is 115V

QuestionCan you dim lights with these? If so, can you set it on a schedule so that a light will dim then turn off?

QuestionOther smart plugs track sunrise and sunset, will Cync ever develop this feature?

QuestionWill this plug work on an unsecured Wi-Fi network?

QuestionCan this connect with just zigbee, or does it need a wifi connection?

QuestionDoes this plug support IFTT ? For example, can I set it to turn on at sunset or off at sunrise ? Thanks and stay safe.

QuestionCan I use this to turn on lights from a different location?

QuestionCan you use this smart plug to monitor a plug for power failure - such as a freezer, or second fridge, condensate pump - an appliance that you don't need to remotely control on/off features, but could get an alert when the device has lost power?

QuestionWill a 5 ghz wifi network work with this plug?

QuestionCan I use this for my space heater? What are the things I should know before buying this for my space heater or any appliances to avoid potential risks?

QuestionCan you set a time for the light to turn on in the app? Sort of like a light alarm clock function?

QuestionWhat phone app is used for this, is there an Android app? Does the app have scheduling for the plug?

QuestionI have the motion sensor. I have the smart bulbs. I'm trying to control a lamp using motion so when I enter this studio apartment I want the lamp to go on and stay on while I'm in this room. This plug will shut off the lamp in 5 minutes? I don't want that

QuestionI want to be able to control the power on my oxygen unit at morn/night without going downstairs to do so. Can i use an extension cord that also has a tv plugged into it and only control the oxygen power?