Questions & Answers

Q: QuestionWe just got this refrigerator and have put a temperature gauge in it to make sure it's getting to the temp we want, and it stays mostly between 45 and 50, while the setting is at 37. What can we do to get the temp down?

Asked 2 years ago by fridgetemp.

• A:Answer Was everything cold when it went in the fridge? It may take a day or two before it finally gets to the correct temperature. Try not to open the doors for a few hours and see if the temp goes down. If not, you will have to make an appointment for a service call. Mine got to 37 degrees in 2 days' time. My food was stored in my basement fridge so I could empty the old one before this one came. Even though I tried to be efficient putting the food into the new fridge, the food still warmed up a bit and having the doors open didn't help.

  Answered 2 years ago by WhiteHairGrandmaVerified Purchase

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Q: QuestionI opened freezer door on GE Profile at midnight. Food is defrosting. Ice maker works.

Asked 2 years ago by pogeyjoe6.

• A:Answer Hi - We are so very sorry to hear you are having difficulty with your refrigerator. We recommend calling GE Appliances at 1-800-432-2737 to schedule a service appointment to have the refrigerator checked by an authorized service technician. Please keep the doors closed as much as possible. If the temperatures continue to rise, move your food if you can, to prevent it from defrosting. We apologize for any inconvenience this may cause you. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: Questionhow too set temp

Asked 2 years ago by jake.

• A:Answer Hi - Thank you for reaching out to us. To set the refrigerator and freezer temperatures, press the Fridge and/or Freezer pad repeatedly until your desired temperature is displayed. If you inadvertently set it higher than you prefer, pressing the pad repeatedly will cycle the available temperature settings back around for you. We hope this helps. Kind regards - Vikki@GEA

  Answered 2 years ago by GE Answers

  
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Q: Questioncorrect temperature foe ref

Asked 2 years ago by jrsgirl.

• A:Answer Hi, We'll be happy to answer your question! The normal temperature range should be between 34 and 42 degrees Fahrenheit in the fresh food section. It should be between -5 and +8 degrees Fahrenheit in the freezer section of a self-defrosting model or 5 to 7 degrees Fahrenheit in the freezer section of a manual defrost model. Reach out to us on social media if you need anything. All the best. Mike@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionIs this refrigerator fingerprint proof? The first two questions on the site ask the same question but get a different answer.

Asked 3 years ago by Kat.

• A:Answer Hey there and thanks for considering this beautiful refrigerator. We’re happy to let you know this model is Fingerprint Resistant. We’re around should you have any additional questions. Have a great day! -Gina@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs there an external temperature display on the control that shows the inside refrigerator and freezer temp? Also, is there an alarm should temps drop without the door being left open? Thank you!

Asked 3 years ago by DC.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer There is an external that shows both freezer and refrigerator inside temperatures but no alarm to apprise you of changing temperatures.

  Answered 3 years ago by Anonymous

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Q: QuestionWhile the WiFi connectivity, with adapter, can be achieved, this refrigerator cannot use SmartHQ Application. Then, what is a purpose of having the WiFi connectivity? Is there any other application customers are not aware of?

Asked 3 years ago by Tajson.

• A:Answer I don’t believe this model has wifi.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIs the bottom shelf of the right door removable? If so, would I be able to remove the bottom full width drawer with the right door open 90 degrees (as the non-dispenser side of the fridge would be about 2" from a wall)? Same ? for right 1/2 width drawer.

Asked 3 years ago by Walltotheside.

• A:Answer We appreciate you taking the time to reach out to us about this! The shelves in this refrigerator are fully removable, however the doors will need to be opened more than 90 degrees. We hope this helps! If you have any other questions for us, let us know. We're here for you! -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHave only had about 2 weeks. Autofill keeps showing an error and won’t dispense any water. The manual water button works fine. Can Autofill be reset?

Asked 3 years ago by Autofill.

• A:Answer Oh no, we're so sorry to hear that your refrigerator's Auto Fill feature is showing an error when you try and use it. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan the Height of this be adjusted to make it taller?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 2 years ago by MYouVerified Purchase

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Q: QuestionDoes it has sabbath mode ?

Asked 3 years ago by Bino.

• A:Answer No,this refrigerator does not have a Sanbath mode.

  Answered 3 years ago by JustinVerified Purchase

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Q: QuestionHi. Can I get normal temperature water from the fridge instead of ice cold water?

Asked 3 years ago by AV.

• A:Answer Something is wrong.

  Answered 3 years ago by Domer64Verified Purchase

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Q: QuestionAre the sides of matte black/ black slate still gray? Question applies to all levels, GE, GE Profile and Cafe. Any thoughts to matching soon?

Asked 3 years ago by Lucy.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Fingerprint resistant black slate

Q: QuestionWe had our new fridge started yesterday. We have the GE Profile PYD22. How do I know when the fridge reaches the proper temps to put our food in? Thanks

Asked 3 years ago by Leo.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Took roughly a day.

  Answered 2 years ago by MYou

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Q: QuestionIs there a light in the freezer compartment?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 22.2 Cu. Ft. French Door Counter-Depth Refrigerator

• A:Answer Yes

  Answered 2 years ago by MYou

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Q: QuestionI read on https://synergyappliances.com/new-scratch-dent-dent-free-ge-profile-22-1-cu-ft-counter-depth-black-slate-french-door-refrigerator-with-hands-free-autofill-dispenser-pye22kelds/ that this model is sent and scratch free. Is this true?

Asked 3 years ago by Nancy.

This question was asked about the related product: GE Profile - 22.1 Cu. Ft. French Door Counter-Depth Refrigerator with Hands-Free AutoFill - Slate

Q: QuestionCan the doors be removed so it will fit thru a smaller opening to get into the kitchen?

Asked 3 years ago by G.

• A:Answer Hi - The doors can be removed for installation if needed and we provide the instructions to do so in the owner's manual. This is a gorgeous model refrigerator and we believe you would enjoy it's beauty and dependable quality for many years to come. We do hope you choose GE for your home. Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this refrigerator have a water holding tank?

Asked 3 years ago by Anonymous.

• A:Answer Thanks for the excellent question! We appreciate you reaching out and are always happy to share more about our refrigerators. Yes, this model, and all models with dispensers, have water reservoirs to hold a few glasses worth of water to provide chilled H20. Keep in touch! - John@GEAppliances

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes the water dispenser tray pull out far enough to hold a coffee carafe without having to hold it?

Asked 3 years ago by Cassie76.

• A:Answer Hi there, and thanks for your interest in the capability of our water dispenser tray! We know how important that feature can be and are glad to advise. We would not recommend leaving anything wider than 6" unattended on the dispenser tray or the container may be at risk of falling; it would depend on your specific coffee carafe. We can also recommend that the Hands-free AutoFill option works best with a container between 4 to 8" tall and 2 to 6" wide. We hope this will be a good fit for your coffee carafe! We are happy to help if you have any other questions or concerns. Best wishes! -Sarah@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionHow long is the power cord and where is it located? As you face the refrigerator from the front is it center, left or right?

Asked 3 years ago by mm17.

• A:Answer Hi there - Thanks for reaching out about this wonderful refrigerator! The power cord is 61" long. Facing the front of the unit the cord is on the right 8" up & 2" over to the left. Thanks for considering GE Appliances! -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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