Questions & Answers

Q: QuestionWill you take away my old electric stove top?

Asked 4 years ago by kathy.

• A:Answer Best Buy installed the new stovetop and offered to take the old gas stove away.

  Answered 2 years ago by Barbara

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Q: QuestionDoes the cooktop require a certain type of pots and pan for use?

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer Yes, as do almost all Induction cooktops that require magnetizable bottom. You can check your vessels bottom with a piece of magnet to test if this will work for induction cooktops. Non magnetizable metals don't work.

  Answered 4 years ago by MR2351

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Q: Questionwe have this cooktop now and it has been great until now. We tried to turn it on today and for a couple of seconds it appears ok but then it shuts down. Can you give me a any ideas about what might be wrong. Who repairs this appliance in zip 45005. Thanks

Asked 5 years ago by Phil.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer I would first make sure if you are indeed using a suitable vessel appropriate for use, meant for induction cooktops. In case you were not aware, non magnetizable metals vessel bottoms don't work with this type of cooktops. If this indeed a correct metal type that was tested with a small piece of magnet, then I would call GE appliance customer support to proceed further either for repair or diagnose the problem.

  Answered 4 years ago by MR2351

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Q: Questioncan this cook top be placed on the countertop

Asked 5 years ago by mike.

• A:Answer Hello Mike. This cooktop should be placed in the countertop cutout opening. Thanks for checking. Olga

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the dimensions of this unit?

Asked 6 years ago by Tony.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer Hi Tony- Approximate Product Dimensions: (WxHxD) (in.) 29 3/4 in x 4 5/8 in x 20 7/8 in. / Cutout Dimensions: (WxD) (in.) 28-1/2 x 19-5/8. We encourage you to view the Quick Specs at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9030DJ_c2.pdf - Here's the link to the Installation Instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-2000021-2.pdf - Check out matching wall ovens: GE Profile™ Series 30" Built-In Combination Convection Microwave/Convection Wall Oven PT7800DHBB, GE Profile™ Series 30" Built-In Double Wall Oven with Convection PT7550DFBB, GE Profile™ Series 30" Built-In Single Convection Wall Oven PT7050DFBB. Thanks for considering GE. Keep in touch! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionCan this induction cooktop be installed over a stove installed in a cabinet?

Asked 7 years ago by Kitchenremodeler.

• A:Answer Hi Kitchenremodeler- We are excited to hear of your interest! GE Profile Series 30" Built-In Electric Induction Cooktop PHP9030SJSS can be installed over select GE 27" and GE 30" wall ovens. We suggest to view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PHP9030SJ_c2.pdf - You may want to pair with our GE Profile™ Series 30" Built-In Single Convection Wall Oven PT9050SFSS. Check out the Installation Instructions at the following link for more details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-11043.pdf - Keep in touch! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionNeed cost of installation

Asked 7 years ago by Susan.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer $200

  Answered 7 years ago by jerryVerified Purchase

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Q: QuestionWill cast iron skillets damage or scratch the cooktop surface?

Asked 2 years ago by Dick.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer You did not answer my question. Restating: will non-enameled cast iron scratch or damage the cooktop?

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this cooktop have a downdraft exhaust fan?

Asked 4 years ago by Jen.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer Hi Jen! Thanks for your question. We found that this cooktop does not have a downdraft exhaust fan. We're sorry for any inconvenience that this may cause. Stay safe. Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWill this cooktop maintain a steady heat over a prolonged period of time without shutting itself off? i.e. pressure canning can need 90 minutes or more of cook time.

Asked 5 years ago by mcdeb.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer Hi mcdeb - Thanks for viewing GE! A pressure cooker can be used on an induction cooktop. You can also do canning as well with a flat-bottomed canner. Cooktop manufacturers have made pressure cookers or canners to operate on induction cooktops. It is best to check with gourmet shops for recommendations. Try the magnet test (a magnet must stick and hold to the bottom of the pan) on any pressure cooker or canner in question. It is also preferable to size the cooker or canner to the size of the burner. Also, we suggest viewing the following link- BRAND NAMES OF COOKWARE COMPATIBLE WITH INDUCTION COOKTOPS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16895 - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs there some type of trim I can put around the cooktop to keep dirt from under the edges? The cooktop does not fit flush to the granite the way my previous one did. It will be impossible to keep clean without that. Thank you for your help.

Asked 5 years ago by CEF15.

• A:Answer Hi CEF1 - Thanks for reaching out to us and for choosing GE Profile! We do not offer any type of trim that can be placed around the edges of the cooktop. We certainly appreciate your concern and will share your comments with our product design team. Keep in touch at GEAppliances.com. Sue

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the stainless steel upgrade trim on the cooktop serve a functional purpose? Most of our appliances do not have stainless steel in our house so if it is design over function this makes up our mind. Thank you ( Induction GE 30in. )

Asked 6 years ago by curiousmindswanttoknow.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer Hi curiousmindswanttoknow - The stainless steel trim on GE Profile™ Series 30" Built-In Touch Control Induction Cooktop PHP9030SJSS is cosmetic and designed to be paired with other stainless steel appliances. Thanks for choosing GE Profile! Keep in touch - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHas any body have problems with the cooktop shutting off quickly when turning it on for heat?

Asked 4 years ago by Mac.

• A:Answer Hello Mac, Thanks so much for reaching out. We're terribly sorry to hear that your cooktop is shutting off quickly. We understand how frustrating that can be. If the burner/module is not heating properly or not turning ON and OFF correctly, it is possible the burner is cycling ON and OFF to maintain temperature. It is normal operation for the burner to cycle ON and OFF to maintain the selected temperature. If the burner were to stay ON during the entire cooking time, the heat output would be greater than the set temperature. The burner will turn ON to heat up and then turn OFF to cool back to the selected temperature. Once it cools below the set temperature, the burner will turn ON to heat back up again. If this does not help resolve the issue, we recommend scheduling service. You can schedule an appointment by calling 1-800-432-2737. All the best. Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDO I HAVE TO BUY NEW POTS AND PANS TO USE WITH THIS COOK-TOP?

Asked 7 years ago by cook.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer I had to purchase some new pots as not all I had were magnetic. I went to Home Goods and purchased some very reasonably. I carry a small magnet with me should I see something I might want to buy.

  Answered 7 years ago by TresasurehorseVerified Purchase

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Q: QuestionIs this unit's glass top made with Shott Ceran Miradur?

Asked 3 years ago by JonL.

This question was asked about the related product: GE Profile - 30" Built-In Electric Induction Cooktop - Black on Black

• A:Answer So GE can't answer a simple question with a yes or no. Lol. The answer is no. Only tops I know of are the actual company Ceran Shott and Bosch.

  Answered 2 years ago by Hiway

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