Questions & Answers

Name: GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White
Brand: GE Profile
SKU: 6472681
Price: 699.99 USD
Availability: InStock
Rating: 4.3 (1049 reviews)

GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

Model:: PTW605BSRWS; |
SKU:: 6472681

User rating, 4.3 out of 5 stars with 1049 reviews.

Highly rated by customers for:

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QuestionMy washer doesn't seem to fill completely; and it also has a lot of time where it is idle. Is there something wrong?
Asked 1 year ago by Anonymous.
- Answer Ours never fills unless you are on the "bulky" setting. And when it seems idle, it is usually in 'soak' mode. This has been our experience. Hope this helps.
  Answered 1 year ago by Anonymous
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QuestionOur brand new GE Profile - 5.0 Cu Ft High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray immediately starts filling when water valves turned on. Won't stop until wall valve turned off
Asked 1 year ago by Cantrellmxmf.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer Hello - Thanks for brining this to our attention. We recommend that your review the section titled: "Connect Water Hoses To Outlet Valves" on pg. 23 of the owner's manual to ensure that your washer is connected properly. Please let us know if you need additional assistance. Warm regards. -Don@GEA
  Answered 1 year ago by GE Answers
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QuestionI'm looking to purchase a new washer. I'm wondering how would I add baking soda to the wash? I see that i can add Vinegar to the custom add in the flex dispense but wondering about baking soda? I have a front loader now and i pour both into the drum.
Asked 1 year ago by MissyLi.
- Answer You can add it in the dry mix/powder location or right with your clithes. Some people premix water and baking soda and use the liquid section.
  Answered 1 year ago by user942325
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QuestionDoes this have the tide pods dispenser?
Asked 2 years ago by Anonymous.
- Answer Yes it does.
  Answered 1 year ago by MelissaW
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QuestionWhy is Door lock not locking?
Asked 2 years ago by Patty.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer Hello- Thank you for your question. We are sorry to hear your door isn't locking. During the load sensing portion of the cycle, the lid will lock and "SEnSing" will scroll across the display. When load sensing is complete, the lid will unlock. If that isn't happening for you, we recommend resetting the electronics by unplugging the washer for a couple minutes. If you still have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
  Answered 2 years ago by GE Answers
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QuestionDoes this have a spot for fabric softener or do you need to put it directly in the water?
Asked 2 years ago by nic.
- Answer Yes under the lid, inside the washer. Also has spot to add bleach . Very nice features
  Answered 1 year ago by user942325
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QuestionHow do you just rinse and spin on this machine?
Asked 2 years ago by seashell.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer Hi - Thank you for having purchased this wonderful Profile clothes washer. On top-load washers with only a Drain & Spin cycle, you can still achieve a Rinse & Spin by selecting Drain & Spin and choosing the Deep Rinse option. We do hope you find this helpful. Kind regards - Vikki@GEA
  Answered 2 years ago by GE Answers
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QuestionI think my machine has a defective computer system..The pause butten does not work right and on the rinse cycle the machine gets stuck on three minutes and it wont shut off .I wish that I could trade it in for an old fasioned machine with dials and no com
Asked 2 years ago by missjune.
- Answer Oh goodness! We're incredibly sorry to hear about your washer not functioning as it should and understand how upsetting this can be. We first recommend trying to disconnect the power for about two minutes then restoring power to see if that solves the problem. If that does not work, please call for service at 800-432-2737. Best. Mike@GEA
  Answered 2 years ago by GE Answers
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QuestionIs there a link to documentation on the various cycle parameters? I’d like to know the default water temp for wash and rinse, cycle time, spin, etc for each of the preprogrammed cycles.
Asked 2 years ago by Sauce.
- Answer Hi, and thank you for reaching out to us. Not all models have temperature management system listed in the features for that model. These washers do add hot and cold water as appropriate to meet an approximate temperature range; however, this can vary by model. On these models, we cannot provide specific target temperatures. In general, non-Energy Star models that do not have a temperature management system the target temperature for hot water is approximately 90-100 degrees (+/- 10 degrees) if the incoming water temperature is 135F. We hope this helps. Have a great day. -Mel@GEA
  Answered 2 years ago by GE Answers
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QuestionOur washer just went out and we are in need of a replacement. I am very interested in this model. What is the timeline for this models availability?
Asked 3 years ago by Cardoc.
- Answer We got ours in a little over a week. They had the unit but the delivery schedule was full
  Answered 1 year ago by Boxster
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QuestionHow do you control the water level without standing there constantly hitting the deep fill button to get the water level you want?
Asked 1 year ago by Charisma.
- Answer I don't think you can.
  Answered 1 year ago by PatriciaM
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QuestionDoes this washer require a clean cycle every so many washes? Is clean cycle required at all? Thanks
Asked 1 year ago by SarahW.
- Answer Doesn't require, but if the water sourxe is untreated or you ise hard water. A cleaningbis recommended every month! There are simple wash remedies on the internet. Vinegar is a common one and very effective.
  Answered 1 year ago by user942325
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QuestionDoes anyone else’s flex dispenser drawer have standing water in the different compartments where detergent goes after the load is finished? Mine does every time and I have to remove the tray and dump the water out or soak it up.
Asked 1 year ago by Vick.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer One of my compartments does as well. I don’t know that I see it as a problem, but would be curious to understand why.
  Answered 1 year ago by Ritzrym
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QuestionIs the dryer door reversible
Asked 1 year ago by jag.
- Answer Yes! Takes about 10-20 minutes if you have the proper tools, good memory and know what you're doing.
  Answered 1 year ago by user942325
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QuestionCan this washer (PTW605BSRWS) be purchased without the agitator and with the impeller instead?
Asked 1 year ago by Kermitress.
- Answer Hello - No, there is not an option to purchase this model without the agitator. Thanks for taking the time to check with us. Best regards. -Don@GEA
  Answered 1 year ago by GE Answers
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QuestionI see from other questions that this is an issue. We have tried the tangle control setting to almost no effect. We live in a drought area so using a deep fill to resolve the issue is unacceptable. Our old machine never had this problem. Other ideas?
Asked 1 year ago by Wrinkles.
- Answer Hello - We would like to gather some additional details about the issue you're experiencing. At your earliest convenience, please reach out to us on social media with the complete model, serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
  Answered 1 year ago by GE Answers
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QuestionI have “605” series washer. Can’t get a warm wash except for the Quick Wash cycle. Tech said the sensor turns off hot water valve prematurely as my water heater setting is too high. Tech said to lower water heater temp, but still can not get a warm wash.
Asked 1 year ago by TOOTHFAIRY0912.
- Answer Hi - Based on the installation instructions, we recommend the hot water coming into the washer be between 120°F - 150°F. With the incoming water in this temperature range, the washer should bring in a mix of hot and/or cold water to reach the target temperature of approximately 90°F for the warm wash setting. If you followed the prior technician's recommendation and turned down your water heater and the issue persists, it should be re-checked. We recommend calling GE Appliances service at 1-800-432-2737 to schedule an appointment for service. We apologize for any inconvenience this may cause you. Wishing you all the best! Vikki@GEA
  Answered 1 year ago by GE Answers
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QuestionWhat drain hose extension is compatible with this model? My drain is 85 inches from the floor.
Asked 2 years ago by Russ.
- Answer The washer comes with a hose
  Answered 1 year ago by BriannahC
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QuestionHow do I get a manual for this washer?
Asked 1 year ago by Charisma.
- Answer You can download it at the GE website.
  Answered 10 months ago by CaroleB
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QuestionThe clothes from this washing machine are coming out very wrinkled. Is there a particular setting to prevent this from occurring? Thx
Asked 1 year ago by RAP01.
This question was asked about the related product: GE Profile - 5.0 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray
- Answer It will help with wrinkles when you use the tangle control function
  Answered 1 year ago by Bobo
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Showing 41-60 of 60 questions

Questions & Answers

GE Profile - 4.9 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - White

Q: QuestionMy washer doesn't seem to fill completely; and it also has a lot of time where it is idle. Is there something wrong?

Q: QuestionOur brand new GE Profile - 5.0 Cu Ft High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray immediately starts filling when water valves turned on. Won't stop until wall valve turned off

Q: QuestionI'm looking to purchase a new washer. I'm wondering how would I add baking soda to the wash? I see that i can add Vinegar to the custom add in the flex dispense but wondering about baking soda? I have a front loader now and i pour both into the drum.

Q: QuestionDoes this have the tide pods dispenser?

Q: QuestionWhy is Door lock not locking?

Q: QuestionDoes this have a spot for fabric softener or do you need to put it directly in the water?

Q: QuestionHow do you just rinse and spin on this machine?

Q: QuestionI think my machine has a defective computer system..The pause butten does not work right and on the rinse cycle the machine gets stuck on three minutes and it wont shut off .I wish that I could trade it in for an old fasioned machine with dials and no com

Q: QuestionIs there a link to documentation on the various cycle parameters? I’d like to know the default water temp for wash and rinse, cycle time, spin, etc for each of the preprogrammed cycles.

Q: QuestionOur washer just went out and we are in need of a replacement. I am very interested in this model. What is the timeline for this models availability?

Q: QuestionHow do you control the water level without standing there constantly hitting the deep fill button to get the water level you want?

Q: QuestionDoes this washer require a clean cycle every so many washes? Is clean cycle required at all? Thanks

Q: QuestionDoes anyone else’s flex dispenser drawer have standing water in the different compartments where detergent goes after the load is finished? Mine does every time and I have to remove the tray and dump the water out or soak it up.

Q: QuestionIs the dryer door reversible

Q: QuestionCan this washer (PTW605BSRWS) be purchased without the agitator and with the impeller instead?

Q: QuestionI see from other questions that this is an issue. We have tried the tangle control setting to almost no effect. We live in a drought area so using a deep fill to resolve the issue is unacceptable. Our old machine never had this problem. Other ideas?

Q: QuestionI have “605” series washer. Can’t get a warm wash except for the Quick Wash cycle. Tech said the sensor turns off hot water valve prematurely as my water heater setting is too high. Tech said to lower water heater temp, but still can not get a warm wash.

Q: QuestionWhat drain hose extension is compatible with this model? My drain is 85 inches from the floor.

Q: QuestionHow do I get a manual for this washer?

Q: QuestionThe clothes from this washing machine are coming out very wrinkled. Is there a particular setting to prevent this from occurring? Thx

Top-rated top-loading washers

QuestionMy washer doesn't seem to fill completely; and it also has a lot of time where it is idle. Is there something wrong?

QuestionOur brand new GE Profile - 5.0 Cu Ft High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Microban Technology - Diamond Gray immediately starts filling when water valves turned on. Won't stop until wall valve turned off

QuestionI'm looking to purchase a new washer. I'm wondering how would I add baking soda to the wash? I see that i can add Vinegar to the custom add in the flex dispense but wondering about baking soda? I have a front loader now and i pour both into the drum.

QuestionDoes this have the tide pods dispenser?

QuestionWhy is Door lock not locking?

QuestionDoes this have a spot for fabric softener or do you need to put it directly in the water?

QuestionHow do you just rinse and spin on this machine?

QuestionI think my machine has a defective computer system..The pause butten does not work right and on the rinse cycle the machine gets stuck on three minutes and it wont shut off .I wish that I could trade it in for an old fasioned machine with dials and no com

QuestionIs there a link to documentation on the various cycle parameters? I’d like to know the default water temp for wash and rinse, cycle time, spin, etc for each of the preprogrammed cycles.

QuestionOur washer just went out and we are in need of a replacement. I am very interested in this model. What is the timeline for this models availability?

QuestionHow do you control the water level without standing there constantly hitting the deep fill button to get the water level you want?

QuestionDoes this washer require a clean cycle every so many washes? Is clean cycle required at all? Thanks

QuestionDoes anyone else’s flex dispenser drawer have standing water in the different compartments where detergent goes after the load is finished? Mine does every time and I have to remove the tray and dump the water out or soak it up.

QuestionIs the dryer door reversible

QuestionCan this washer (PTW605BSRWS) be purchased without the agitator and with the impeller instead?

QuestionI see from other questions that this is an issue. We have tried the tangle control setting to almost no effect. We live in a drought area so using a deep fill to resolve the issue is unacceptable. Our old machine never had this problem. Other ideas?

QuestionI have “605” series washer. Can’t get a warm wash except for the Quick Wash cycle. Tech said the sensor turns off hot water valve prematurely as my water heater setting is too high. Tech said to lower water heater temp, but still can not get a warm wash.

QuestionWhat drain hose extension is compatible with this model? My drain is 85 inches from the floor.

QuestionHow do I get a manual for this washer?

QuestionThe clothes from this washing machine are coming out very wrinkled. Is there a particular setting to prevent this from occurring? Thx