A:AnswerHi Dan - It's nice to hear from you! We are sorry to hear your GE Model Jvm140k004 needs replacing and apologize for any inconvenience this has caused. All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide x 12" deep (min.) cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. All current models are a little over 15" deep. Model GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven Model #: JVM3160RFSS is 15 1/4"D. We suggest viewing the Quick Specs document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - We appreciate your loyalty! Keep in touch at GEAppliances.com. Sue
A:AnswerHi DD - Thanks for reaching out to us! The current comparable model is
GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #: PEM31SFSS (Dimensions: 12 1/8H x 24W x 12 7/8D). GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven Model #: JEM3072SHSS is 10 1/8"H x 17 1/4"W x 13"D. Countertop Microwaves (not installed with a trim kit) need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Allow 3" of clearance on both sides and the top, 1" clearance in the rear. See MICROWAVE AIR CLEARANCE - COUNTERTOP ONLY MODELS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Christie - We certainly appreciate your loyalty! These models do not have the same cabinet cutout dimensions. We suggest viewing the Quick Specs document at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=ZEB1227SLSS_R3_17.pdf (PEM31SFSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf) Model # PEM31SFSS is comparable to Monogram 1.1 Cu. Ft. Countertop Microwave Oven ZEM115SJSS: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=ZEM115SJSS_c3.pdf - Keep in touch at monogram.com. Sue
A:AnswerHi Carol - Thanks for considering GE Profile Model PEM31SFSS! The microwave is made of stainless steel. We'd love to have you in the family. Keep in touch at GEAppliances.com. Sue
A:AnswerHello Lloyd - Thank you for reaching out to us regarding your built-in microwave; we are happy to help! We are sorry to hear that it stopped working and you have to replace it. The new model PEM31SFSS is the closet replacement option available. The trim kits are not interchangeable so you will need to choose a new trim kit depending on the width of your cabinets. Here is the link to the new model specifications including the compatible built-in trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf
We hope you find this information helpful! Thank you for choosing GE Appliances! Olga
A:AnswerHi Tv - Thanks for reaching out to us! We are sorry to hear the new model did not fit. A comparable model is GE Profile™ 1.5 Cu. Ft. Countertop Convection/Microwave Oven Model #:PEB9159SJSS. This model is compatible with Optional Trim Kits JX9152SJSS/JX9153SJSS. We suggest viewing the Quick Specs at the following link for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB9159SJSS_R2.pdf - We certainly appreciate your loyalty! If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com. Sue
A:AnswerHi - Thanks for considering GE Profile Model PEM31SFSS! Yes, the microwave is equipped with an interior light. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue
A:AnswerHi - We certainly appreciate your loyalty! The current model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #: PEM31SFSS (Dimensions: 12 1/8 H x 24 W x 12 7/8 D). We suggest viewing the Quick Specs for more details including optional trim kits: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi - We certainly appreciate your loyalty! A comparable model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven
Model #: PEM31SFSS (Dimensions: 12 1/8 H x 24 W x 12 7/8 D). We suggest viewing the Specifications document at the following link for details and accessories:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi HappyCamper - PEM31SFSS is 12 1/8"H x 24"W x 12 7/8"D. It has a right-angle "flat" plug that comes out of the microwave at the top right corner in the rear. Also, microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Allow 3" of clearance on both sides and the top and 1" clearance in the rear. The front edge of the microwave (measured at door) should sit at least 3" or more back on the countertop or shelf to avoid accidental tipping. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Janice - We are sorry to hear your microwave is no longer heating and apologize for any inconvenience this has caused. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Also, try resetting the electronics by unplugging or turning off power at the circuit breaker for 30 seconds or so. GE Profile™ 1.5 Cu. Ft. Countertop Convection/Microwave Oven Model #: PEB9159DJWW is the current model (Dimensions: 13 H x 21 3/4 W x 20 D). We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue
A:AnswerHi BestBuyFan - Thanks for reaching out to us. We are sorry to hear your GE microwave model JEM25DM3WW is no longer operating (dead) and apologize for any inconvenience this has caused. The comparable model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #: PEM31SFSS. We suggest viewing the Quick Specs at the following link for compatible trim kits and cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch at GEAppliances.com. Sue
A:AnswerHi - Thanks for viewing GE Profile! The cabinet cutout requirement for this model is 15 +/- 1/8"H x 24 7/8" +/- 1/8"W x 16-18" deep (depending on receptacle location). Built-in installation of the countertop
microwave oven into a cabinet requires a trim kit- JX827SFSS/JX830SFSS (sold separately). We suggest viewing the Quick Specs at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - We do not offer a smaller model compatible with a trim kit. Keep in touch at GEAppliances.com. Sue
A:AnswerHi Bonnie - PEM31SFSS is 12 7/8" deep (Dimensions: 12 1/8 H x 24 W x 12 7/8 D). We suggest viewing the Quick Specs for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - Keep in touch! Sue
A:AnswerHi Shar - This model in Slate is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model # PEM31EFES (ES=Slate). This model is not offered with more than 800 watts. We also offer GE Profile™ 2.2 Cu. Ft. Countertop Sensor Microwave Oven Model # PES7227ELES (1100 Watts). Keep in touch at GEAppliances.com. Sue
A:AnswerHi GRAHAME - We certainly appreciate your loyalty! So that we can better assist you, please provide us with the model number of your current built-in microwave. Model PEM31SFSS is compatible with Optional 27" Built-In Trim Kit JX827SFSS and Optional 30" Built-In Trim Kit JX830SFSS. We suggest viewing the Quick Specs for details including cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - For assistance with removing the existing microwave, most Installation Guides can be downloaded at this link: https://www.geappliances.com/ge/service-and-support/literature.htm - You can also contact us at GEAppliances.com. Sue
A:AnswerHi Ben - GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven
PEM31SFSS is compatible with Optional Undercabinet Hanging Kit JXA019K (sold separately). We certainly appreciate your loyalty! Sue
