Questions & Answers

Q: Questionwhy is the vegetables freezing in my vegetable crisiper in my GE double door refrigerator?What setting (scale of 1-9) should be refrigerator be set for the freezer and refrigerator? Sometimes the ice maker makes ice and others it does not?

Asked 9 years ago by Anonymous.

• A:Answer Hi- This is Sue at GE Appliances. We are happy to provide assistance. On models with temperature controls settings 1-9, we suggest to set at 5. Wait 24 hours for the temperature to stabilize at initial start-up or when making an adjustment. Check the temperature in each compartment. At this point adjustments may be made. Fresh-Food Controls: The freezer supplies cold air to both compartments. Cold air is circulated from the freezer to the fresh food compartment via a damper. The fresh food control regulates the damper between the two compartments by controlling the amount of cold air that flows into the fresh food compartment. Freezer Controls: The higher the setting, the longer the compressor runs and as a result the colder both sections become. The freezer setting determines the compressor and freezer fan running times. Turning the freezer control to OFF shuts off the compressor and consequently, shuts off cooling in both the fresh-food and freezer compartments. If foods are freezing, we suggest to view the following troubleshooting link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=20492- For further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/- We hope this is helpful. Thanks for reaching out to us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWhat are the interior dimensions of the Fresh food and freezer? Ie what size tray could I put on one of the shelves? What size turkey could go in the bottom of the freezer?

Asked 7 years ago by KK.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi KK- The fresh food section is approximately 18.21" wide x 26.00" deep. The freezer section is approximately 12.75" wide x 26.00" deep. Shelf dimensions are normally within 1/2"-3/4" less than the interior width dimension. You can certainly place a normal size turkey (approx. 22-23 lbs.) in the freezer bin. We hope the measurements are helpful. Thanks for viewing GE! SUEatGEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have checked the width and depth in our kitchen and this works. However, I have a shallow cabinet (16" from wall) that is exactly 69" from the floor. The specs state <69" for back of fridge, so will this work?

Asked 8 years ago by pismodude.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi pismodude- This is Sue at GE Appliances. We're excited to hear of your interest! The height to top of case is 68 3/4" (Overall Height including hinge is 69 1/4"). Also, we recommend 1" Top air clearance (2" Back, 1/8" Sides). We suggest to view the Quick Specs at the following link for all dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=210361_pse25ksh_c2.pdf - Thanks for checking with us!

  Answered 7 years ago by GE Answers

  
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Q: QuestionCan the snack drawer on this model be relocated to a higher position or is it fixed right above the crisper drawers?

Asked 8 years ago by sunspot.

• A:Answer The snack drawer is fixed. It does not move. But, I love the refrigerator.

  Answered 8 years ago by unclemiltieVerified Purchase

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Q: QuestionWhat is waterline size? 3/16? Or 5/16?

Asked 8 years ago by Anonymous.

• A:Answer Hi- This is Sue at GE Appliances. Thanks for your interest! You will need 1/4” outer diameter tubing kit to connect the refrigerator to the water supply. For complete details and part numbers, we suggest to view page 35 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60647-4.pdf - Contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET or online: http://www.geappliances.com/ge/parts/?icid=GEARpartsflyout-repairparts - Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionHas it been tested for California residents for Proposition 65?

Asked 9 years ago by Anonymous.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hello - we are happy to help you. Please see the Performance Data Sheet for the SmartWater Filtration System that comes with the refrigerator for information on what contaminants or other substances could be removed or reduced by this water filter within the refrigerator. I hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionGE Profile side by side freezer number setting should be set on and refrigerator set on?

Asked 10 months ago by Anonymous.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

Q: QuestionWhy are manufacturers Pershing stainless steel ? My fridge just died and I need a counter depth side by side in white. What do you have to offer?

Asked 4 years ago by Pissedoff.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi there, thank you for turning to us for help. We'll be happy to show you the current refrigerators we have that match your description. We recommend looking at the following models: GFE26JGMWW, GNE27JGMWW, GWE19JGLWW and GNE25JGKWW. If you have any other questions or concerns, you can e-mail us using the Contact Us page on our website and a member of our team will be glad to help. We'd love to have you in our GE Appliances family. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the PSE25KSHSS have wheels or casters for easy moving of the refrigerator to clean and/or centering? Actually same question for other like GE Models. Thanks

Asked 4 years ago by Bill.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi Bill - Thanks for viewing GE Profile Model PSE25KSHSS! Yes, our side-by-side refrigerator are equipped with rollers so you can move away from the wall for cleaning, servicing, etc. If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 4 years ago by GE Answers

  
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Q: Questioncan this model be ordered w/o water dispenser?

Asked 5 years ago by looking.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi looking - Thanks for your interest! We currently do not offer a Side-by-Side Refrigerator without the exterior water/ice dispenser. Check out GE® ENERGY STAR® 27.0 Cu. Ft. French-Door Refrigerator GNE27ESMSS. This is a non-dispenser model with a factory-installed icemaker. Keep in touch at GEAppliances.com - Sue

  Answered 5 years ago by GE Answers

  
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Q: Questioni need to know what size of truck you will use to deliver the fridge, we live up in hill, UPS trucks get here everyday but extra large trucks may have a hard time , let me know so i cna order it

Asked 5 years ago by delivery.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

Q: QuestionMy current GE Profile is PSS26MSTDSS and it has two wire shelves in the freezer which like. If I don't like the glass shelves in the new model's freezer, can I put the wire shelves in from my current model? Thank you. Brian

Asked 6 years ago by Brian.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer hi Brian- The wire shelves from PSS26MSTDSS have not been tested for use in Model PSE25KSHSS. You should enjoy the glass freezer shelves with secure storage for a variety of items. Play Video: https://www.youtube.com/embed/wBujEB2VtMc?rel=0 - We certainly appreciate your loyalty! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionNeed to replace ge profile psh23pgracc 2005 refrigerator What size and model do I need

Asked 6 years ago by D.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi D- We certainly appreciate your loyalty! Model psh23pgracc is a counter-depth style. Counter-Depth design offers a built-in look by fitting nearly flush with surrounding cabinetry. Play Video: https://www.youtube.com/embed/lygOKK0_Cfg?rel=0 - We currently do not offer a counter-depth style side-by-side model in bisque. We suggest to view GE® ENERGY STAR® 23.2 Cu. Ft. Side-By-Side Refrigerator GSE23GGKCC (Bisque). View Quick Specs for dimensions: https://products.geappliances.com/appliance/gea-specs/GSE23GGKCC - If you are interested in stainless steel, check out our GE Profile™ Series 21.9 Cu. Ft. Counter-Depth Side-By-Side Refrigerator PZS22MSKSS. View Quick Specs for dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PZS22MMK_MSK%20_c3.pdf - Keep in touch! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionAre their mechanical differences between ge profile and regular GE side by side refrigerator? Is the stainless steel used on the profile the same used on regular Ge refrigerator?

Asked 6 years ago by Laura.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi Laura- We're excited to hear of your interest in our Side-by-Side Refrigerators! While you will find the same quality components in our GE and GE Profile models, the features will vary with models. Also, GE and GE Profile models will share the same winning stainless appearance. This allows our consumers to mix and match throughout GE and GE Profile. On Profile models, we offer a Limited 1-year entire appliance warranty with full Five Year Sealed System Warranty (vs 1-year GE). We'd love to have you in the GE Appliances Family! SUE@GEA

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are dimensions ; Height & Width Must fit in a 68 X 36 in enclosure

Asked 8 years ago by Tony.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hello Tony - this is Nancy at GE Appliances and we are happy to help you. This refrigerator would be too tall as it has the following approximate exterior dimensions: 69-1/4 in High x 35-3/4 in Wide x 35-1/4 in Deep. We hope this helps! Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionIs this refrigerator counter depth?

Asked 8 years ago by Les.

• A:Answer Hi Les- This is Sue at GE Appliances. PSE25KGHBB is not counter-depth style. We suggest to view GE® SERIES 21.9 CU. FT. COUNTER-DEPTH SIDE-BY-SIDE REFRIGERATOR GZS22DGJBB. Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhere is this unit made? Also, is it quiet enough to use in a combo kitchen-living area? Thanks

Asked 8 years ago by Diana.

• A:Answer Hello Diana - this is Nancy at GE Appliances and I am happy to help you. GE products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. Because the country of origin shown can change, we recommend that you check the Model/Serial rating plate as well as the packaging of the appliance itself. While you may hear the refrigerator operating, there should be no problem with using it in a combination kitchen-living area. I hope this helps! Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: QuestionWhat is the width and depth of this unit?

Asked 8 years ago by Mona.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hello Mona - this is Nancy at GE Appliances and I am happy to help you. The approximate dimensions of this side-by-side refrigerator are: 69-1/4" high x 35-3/4" wide x 35-1/4" deep. I hope this helps! Thanks for checking with us!

  Answered 8 years ago by GE Answers

  
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Q: Questiondoes the quick space maker ( folding shelf ) suppose to have a basket underneath?

Asked 8 years ago by Anonymous.

• A:Answer Hello, I am happy to help. There is not a basket under the quick space shelf. I hope this helps. Thanks for checking with us. Lisa from GE Appliances.

  Answered 8 years ago by GE Answers

  
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Q: QuestionThe freezer side looks awfully small. Will frozen pizzas fit in there? WIth a family of 5 and 3 growing boys, I need to stock A LOT of food!

Asked 5 years ago by Shelly.

This question was asked about the related product: GE - Profile Series 25.4 Cu. Ft. Side-By-Side Refrigerator with Thru-the-Door Ice and Water

• A:Answer Hi Shelly - Thanks for considering GE! Freezer interior dimensions are approximately 61-1/4"H x 12-1/2"W x 21-1/2"D. Shelf Dimensions: top shelf - 13.5"D x 12.3"W; 2nd shelf - 14.8"D x 12.3"W; baskets - 14.8"D x 12.3" W x 15"H; bottom basket - 8.8"D x 11.9"W x 14.8"H. Check out GE Profile™ 27.9 Cu. Ft. Smart Fingerprint Resistant 4-Door French-Door Refrigerator with Door In Door PVD28BYNFS and GE Profile™ Series ENERGY STAR® 27.7 Cu. Ft. Fingerprint Resistant French-Door Refrigerator with Hands-Free AutoFill PFE28KYNFS. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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