Questions & Answers

Q: QuestionMy old unit had the fan turn on automatically when you used the two left burners, even if you wanted the fan off, does this one do it also?Does the fan only turn on when you turn the fan switch on?

Asked 9 years ago by The lorax.

• A:Answer The fan does not turn on automatically when the burners are in use. You must use the fan switch to activate the fan.

  Answered 9 years ago by CommunityAnswer

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Q: Questionis there something that keeps air from coming in through the downdraft from outside? we just moved into a house with a similar unit and there is a draft coming into the house from the exhaust

Asked 7 years ago by toocold.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

• A:Answer Where your exhaust vent exist the building there should be a vent cap with a spring loaded dampener . It opens when positive pressure from the blower is on and automatically closes when you turn off the fan. Can be bought at any Lowes or Depot

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionCan this unit be used with propane?

Asked 7 years ago by Cynthia.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

• A:Answer Hello Cynthia - GE Appliances recommends a qualified installer or servicer convert the gas range, oven, or cooktop to the proper gas supply needed. The conversion must be in accordance with the manufacturer’s instructions and all codes and requirements of the authority having jurisdiction. The conversion instructions are located in the wiring diagram (mini-manual) or included with the LP kit attached to the appliance near the pressure regulator. Please consult the Owner's Manual or Installation Instructions to obtain information regarding any additional parts you may need to purchase. - TREY@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat are the cutout dimentions in the countertop.

Asked 9 years ago by Anonymous.

• A:Answer Hello - this is Nancy at GE Appliances and I am happy to help you. The countertop cutout dimensions for this cooktop are: 20-5/8" deep x 28-7/8" wide. We recommend viewing the Installation Instructions in the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80516-4.pdf I hope this helps! Thanks for checking with us!

  Answered 9 years ago by GE Answers

  
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Q: QuestionWould like to replace just the ceramic stove top, not the entire gas unit. What is the price of just the cooktop?

Asked 4 years ago by K.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

• A:Answer Hi K! Thanks for your question! We'd be happy to take a look into this for you. After some research, we found the part number for the glass top on this cooktop is as follows: WB62X25215. If you're needing this part replaced, we'd recommend scheduling a service appointment for help with this. We hope that this helps and that you're staying safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this model come with the downdraft blower?

Asked 4 years ago by frenchy.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

• A:Answer Hi frenchy, thanks for your question! The downdraft system with blower, motor and ductwork will occupy the cabinet below the cooktop. Drawers cannot be installed below this cooktop. Yes, the blower for the downdraft system is included. We hope that this helps! Stay safe. -Michael

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat would cause a whoosh sound and flames shoot up six inches out of all the burners and adjusting knobs?

Asked 1 year ago by Steve.

Q: QuestionCan someone please share with me on how to deactivate the Sabbath mode on my, GE Profile Gas Slidein Range before dinner today?

Asked 2 years ago by Dave.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

Q: QuestionMy GE Profile Cooktop Unit is making an electrical pop sound randomly. It sounds like a pilot light is trying to ignite. Any easy solutions?

Asked 3 years ago by Anonymous.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

Q: QuestionCan burner 4 with 5500 BTU go lower than 5500? If so, how low can it go?

Asked 3 years ago by Judy.

Q: QuestionWhen will this cooktop be available in the black or stainless steel?

Asked 3 years ago by Hammer.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

Q: QuestionIs this a black glass top or painted?

Asked 3 years ago by Sandy.

• A:Answer Good day, Thank you so much for reaching out. This cooktop is a gas on glass ceramic cooktop. If you have any additional questions, please let us know. Take care! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes this unit come with the propane conversion parts?

Asked 4 years ago by OwlCreek.

• A:Answer Hi OwlCreek! We appreciate your question. This unit does come with the LP conversion kit. Stay safe! Emily@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this unit come with a new gas pressure regulator ?

Asked 4 years ago by Sylvia.

• A:Answer Hello Sylvia - Thank you for the interest in this amazing cooktop. It will be a pleasure to provide more information about it. Yes, a pressure regulator is supplied with the installation parts for this model. You can find everything included on in the manual for the appliance. Please let us know if you have any questions. - JB

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhat is the part # for the regulator which fits model # PGP9830DJBB. I installed the GE Profile™ 30" Built-In Gas Downdraft Cooktop and my old regulator isn’t working properly. Need to be safe!

Asked 4 years ago by Steve.

• A:Answer Hi Steve - Thanks for reaching out to us! We are sorry to hear the regulator needs replacing and apologize for any inconvenience this has caused. Regulator # WB19T10078 for your cooktop PGP9830DJBB can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Thanks for choosing GE Profile! Keep in touch. Sue

  Answered 4 years ago by GE Answers

  
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Q: Questionmy stove has been working great. the front right burner is not working. when I try to turn it on only gas come out smelling up the kitchen

Asked 5 years ago by Joan.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

Q: QuestionDo you carry this in stainless steel?

Asked 5 years ago by Rmdc.

• A:Answer Hi Rmdc - Thanks for considering GE Profile PGP9830DJBB! The cooktop is not available in stainless steel. We also offer model PGP9830SJSS. This model has stainless steel trim on the front and back edges of the cooktop and pairs with other stainless appliances. Keep in touch at GEAppliances.com for all your appliance needs! Sue

  Answered 5 years ago by GE Answers

  
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Q: Questionwe are looking to replace our GE Profile gas downdraft cooktop w/ the same. how do you know if a new downdraft system is required?

Asked 5 years ago by needtoknow.

• A:Answer Hi - We certainly appreciate your loyalty! GE Profile™ 30" Built-In Gas Downdraft Cooktop PGP9830DJBB has integrated downdraft venting. We suggest viewing the Quick Specs document at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PGP9830DJ_TJ_c3.pdf - If your previous GE model has integrated venting, a new system may not be required. So that we can review this with you, please provide us with the complete model number of your current model. You can reach out to us at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the manufactures warranty on this cooktop?

Asked 5 years ago by ML.

This question was asked about the related product: GE Profile - 30" Built-In Gas Cooktop

• A:Answer Hi ML - Thanks for considering GE Profile Model PGP9830SJSS! For the period of one year from the date of the original purchase, GE Appliances will provide any part of the cooktop which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE Appliances will also provide, free of charge, all labor and in-home service to replace the defective part. We suggest viewing the written warranty for complete details (page 8) : https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80516-4.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this included in the 30% off sale that is currently available ??

Asked 6 years ago by Anonymous.