A:Answer Hello Beamorgan - Thank you for reaching out with your concern. We are happy to help.
To cancel the current cooking cycle, the door must be closed when pushing the Cancel/Off button. However, when you open the door, the cycle should pause and not automatically start when the door is closed until you press Start again.
We recommend having a certified technician diagnose and repair your appliance. Please call 1-800-432-2737 to schedule a service appointment. We apologize for the inconvenience this has caused. - John