Questions & Answers

Q: QuestionThe space we built into the cabinet has very specific dimensions and am looking to find a replacement that will fit. The JX8275sfSS which was suggested here earlier does not appear to be the right fit for our space. Any help is appreciated.

Asked 3 years ago by DebM.

• A:Answer Hi - Thanks for reaching out. We would need the model number for your current microwave to determine the best replacement. Please send us a message on Facebook, Twitter, or Instagram so we can assist further. Hope to hear from you! -Mikayla@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI have a microwave jvm1533bd004 and I want to mount it above my stove. I haven't had any luck finding a mounting kit wb56x10524. Is there an altternate part or a work around to mount this microwave?

Asked 3 years ago by Snow.

• A:Answer Hello - Thanks for your question! The WB56X10524 mounting plate is no longer available in GE Appliance inventory. There are none in stock, and unfortunately there isn't a compatible part we can substitute. We're truly sorry for any inconvenience this may cause. Thanks for checking with us! - Sharon@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI am looking to replace a 12 year old under-cabinet microwave GE model PEM31SM3SS with a PEM31SFSS. Does the mounting kit that I have had in place work? If not, is mounting kit JXA019K the correct kit? Thanks.

Asked 3 years ago by Dan.

• A:Answer Hello, We're more than happy to answer your question. Mounting kits are not interchangeable between microwave models, so you will need to purchase the appropriate kit. JXA019K is the correct kit for microwave model PEM31SFSS. We appreciate you being part of the GE family for so long! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI need a new toaster oven but has to be able to be mounted under cabinet in my small 1950s kitchen. My old one lasted 40 years and I used it every day. Any suggestions

Asked 3 years ago by Lily.

• A:Answer Hi - Thank you for reaching out to us and congratulations on your previous toaster oven that gave you 40 years of service. Our current model toaster ovens must be placed on the counter. They can't be mounted under the cabinet. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWill this fit an above range microwave GE 30” ?

Asked 3 years ago by Anonymous.

• A:Answer Hi - No, this kit and the microwave it is designed to be used with are not approved for installation above a range. Our over-the-range style microwaves include a model specific wall mount bracket and support screws that must be installed to properly support the weight of the microwave over a GE range. We're glad you checked with us. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionDoes microwave model PEM31DFWW have a light that stays on while microwave is cooking?

Asked 3 years ago by GB.

• A:Answer Hi - Thank you for reaching out and for your interest in a new GE Profile microwave. Yes, the interior light comes on during cooking and when the door is opened. This is a great microwave that we're certain will meet your needs. All our best! Vikki@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionMy GE microwave from 2006 (model JEM31WF ) stopped working. Will my old mounting kit work on model GE PEM31DFWW?

Asked 3 years ago by GB.

• A:Answer Hello - We are sorry to hear your microwave stopped working. We appreciate your interest in the new model PEM31DFWW and we are happy to help! You will need a new mounting kit JXA019K for the new microwave. Thanks for checking. Olga@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWILL THIS MOUNTING KIT BE COMPATIBLE WITH ge pem31sfss?

Asked 3 years ago by PICKY.

• A:Answer Hello, thank you for your question! Yes, this under-cabinet mounting kit is compatible with our PEM31SFSS microwave. We hope this helps! Please feel free to reach out with any further questions or concerns. -Chris@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this compatible with GE JES1072SHSS .7 cu microwave?

Asked 4 years ago by DF.

• A:Answer Hi there, Thank you for reaching out. This kit is not compatible with the model microwave listed. It is only compatible with models JE740BK, JE740WK, JEM25BF, JEM25WF, JEM31BF, JEM31CF, JEM31SF, JEM31WF, REM25SJ. This model microwave does not have hanging capabilities, so not kit is compatible with it. We hope this helps! Stay well! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI received the under cabinet mounting kit , but it has no instructions how to install it??????

Asked 4 years ago by GEEVEE.

• A:Answer Hey there, Thank you so much for reaching out. We're so sorry to hear that you did not receive instructions for your kit! We can understand how frustrating that must be. If you would reach out to us on social media, we'd be happy to help you get the instructions. All the best! Mike@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI purchased a GE 1.7 Cu Ft microwave Model # JVM6175SKSS to replace my malfunctioning 2009 GE microwave. Is a new mounting kit for installation required? How much are installation services at the same location as the previous unit without delivery?

Asked 4 years ago by Jewel.

Q: QuestionAre the mounting brackets visible on the ge pem31sfss if you don’t use the trimkit for under cabinet installation

Asked 4 years ago by Boone.

• A:Answer Hi Boone, thanks for your question! If you're using the under the cabinet mounting kit, you would not need the trim kit associated with this model. The trim kit and it's installation parts are used if you're wanting to build your model into a cutout space in surrounding cabinetry. The hanging kit will not show much after installation is complete. We hope that this helps to clear things up! Stay safe. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this kit require use of the back wall for mounting, because I'm attempting to not interrupt my back splash?

Asked 4 years ago by Montel.

• A:Answer Hello Montel - Thank you for reaching out about this mounting kit for select GEA countertop microwaves. We are happy to help. The mounting bracket will only screw bolt into the bottom of the cabinet overhead. We hope this helps. Please stay in touch! - John@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this work for a Whirlpool Model:WML35011KS- need know what to use to attach to a wood cabinet above.

Asked 4 years ago by WML35011KS.

• A:Answer Hello - Thank you for your question; we are happy to help! This mounting kit is designed for select GE countertop microwaves; it is not tested for suitability with other brands. Please reach out to Whirlpool for assistance with your model. We are glad you checked! Olga

  Answered 4 years ago by GE Answers

  
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Q: Questionwill this work with a ge model JES1657SMSS

Asked 4 years ago by ron.

• A:Answer Hello Ron - Thank you or your question; we are happy to help. This mounting kit is not compatible with the microwave JES1657SMSS. This model is not designed for this type of installation; it is a countertop only model. We are glad you checked! Olga

  Answered 4 years ago by GE Answers

  
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Q: QuestionHi - Our current microwave Model #: PEM31SMSS just died. Will the current mounting kit work with the new model PEM31SFSS?

Asked 4 years ago by Abby.

• A:Answer Hi Abby, Thanks for reaching out and we're so sorry to hear your microwave has died. We can understand the frustration from that. You will need to use the mounting kit that comes with the new microwave as each kit is made specifically for that model. Hope this helps. Best wishes -Mike

  Answered 4 years ago by GE Answers

  
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Q: QuestionMy PEM 31SM3 (from 2009) just died - will I need a new mounting kit if I replace with the same model?

Asked 4 years ago by CS.

• A:Answer Hello CS, Thank you for reaching out to us. We will be happy to assist you. We are sorry to hear that your microwave has died after so long and can understand how this can be frustrating. This model microwave is no longer in production, however we do recommend this model as a suitable replacement PEM31SFSS. It is also recommended that you purchase the appropriate mounting kit for this model as well JXA019K. If you have any other questions or concerns, please feel free to reach out to us. -MH

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes the JXA019k hanging kit go with the JE51145SHSS microwave?????

Asked 4 years ago by Anonymous.

• A:Answer Hello and thank you for your interest in the JES1145SHSS microwave and undercabinet mounting kit. This microwave is not designed to hang from the bottom of a cabinet. Therefore, there is not compatible hanging kit. We apologize for the inconvenience and will be happy to answer any more questions. - JB

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this under cabinet mount kit compatible with the GE JES1142SP2SS ? If not what is the mount kit for this model number?

Asked 4 years ago by Petey6698.

• A:Answer Hi Petey6698 - Thanks for choosing GE! Model # JES1142SP2SS is not compatible with an undercabinet mounting kit. Model JXA019K is compatible with GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #: PEM31SFSS and GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven Model #:JEM3072SHSS. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 4 years ago by GE Answers

  
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Q: QuestionIs this the correct mounting kit for GE Microwave over range, model # JVM3160DFCC?

Asked 5 years ago by Dreamer.

• A:Answer Hi Dreamer - Thanks for choosing GE! Model # JVM3160DFCC (and all GE over-the-range microwaves) come equipped with a mounting bracket. If a replacement bracket is needed, parts and accessories for can be purchased online at GEApplianceparts.com or call our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET. Please have your complete model number available. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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