Questions & Answers

Q: QuestionCan my sister pick my iPad up from geek squad?

Asked 4 years ago by Anonymous.

Q: QuestionI brought my computer in to get repairs for random blue screens happening. I was told that they would need to completely reset windows 10, which is fine. But it has been 2 days and I am wondering how long it will take to get my computer back.

Asked 4 years ago by Kenny.

Q: QuestionI have the omen 30L 7series 2060 rtx and i was curious what the back default omen fan is it a 80mm and what 80mm fan would be the best to upgrade it to for gaming to keep it cooler

Asked 4 years ago by Justin.

This question was asked about the related product: Geek Squad® - 24/7 Support - 3 Year

Q: QuestionDo i still have 24/7 support member number GSPSUP3909568085984

Asked 4 years ago by Don.

Q: QuestionI have a HP Pavillion and a RCA TV model# LED29830RQ that I would like to use as a monitor. Please see the photos of connections for both included. Is there an adapter/s that I could use to accomplish this that I could buy from Best Buy?

Asked 4 years ago by RonM.

• A:Answer Hi Ron. Thanks for reaching out about this! I took a look at the photos and have a solution for you. Your HP has a DVI port on the back (the white port with lots of pin holes in it). And your RCA TV has HDMI ports on the back (used for most video plug ins). We have an adapter cord that will bridge those two together. This should be what you need here: https://www.bestbuy.com/site/insignia-6-dvi-d-to-hdmi-cable-black/6187119.p?skuId=6187119. I hope this helps!! Please let us know if you need anything else.

  Answered 4 years ago by GeekSquadSupport

  
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Q: Questioni BOUGHT A SERVICE CONTRACT ABOUT A YEAR AGO. DO YOU USE IT ONCE OR IS IT FOR A YEAR.

Asked 4 years ago by computergeek.

• A:Answer Hi there. Thanks for reaching out to us about this! It looks like you have one of our old support plans called Geek Squad 24/7 Support. This is a plan that can be used as much as you want when you have it! I hope this helps. Please let us know if you have any more questions.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI hav a vizio smart tv the picture is in black and white but everything else is in color how do i solve the problem

Asked 4 years ago by Gizmoe.

• A:Answer Hi there. Thanks for reaching out to us about this. I'm sorry to hear you're running into issues. We should be able to come out there and check it out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI am not receiving sound on AT&T and commercial applications. I receive sound on YouTube, Netflix, and other such applications. What is my problem?

Asked 4 years ago by Angelicamigo.

• A:Answer Hi there. Thanks for reaching out about this! We apologize for the delay in a response back to you. Generally in a case like this, for AT&T and other commercial applications that aren't getting sound, the page is typically muted and you have to un-mute it. It can be a little different but if there's a video, make sure you check the sound icon on that video. If this doesn't work, we'd recommend creating an in store appointment for our Geek Squad. I hope this helps!

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy HP Computer has a message from HP Support Assistant that states I need to restart my computer. Shutting down will not implement the update. Should I do this?

Asked 4 years ago by Lanie.

• A:Answer Thanks for your question, Lanie! It is my understanding that the HP Support Assistant helps keeps certain drivers and software on your computer up to date. If the restart is not installing the updates or the updates keep failing we should be able to look into this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: Questionwhich Nvidia Geforce GTX graphics card is compatible and is best for an Acer Aspire with a 9th gen Intel core i 5 9400 processor?

Asked 5 years ago by JGREZ.

This question was asked about the related product: Geek Squad® - 24/7 Support - 3 Year

• A:Answer Hi there. Thanks for reaching out to us about this. We'd need a little more information on the specific Acer Aspire computer you have to find a compatible fit for a new Nvidia graphics card. Please reach out to either your local Best Buy or contact us at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhat would it cost to have 6 smart recessed lights installed if you have the Geek Squad coverage?

Asked 5 years ago by BB.

Q: QuestionI currently have Geek Squad 24/7 support. I usually bring my notebook computer into the store for service and repair, but need in-home assistance in setting up a router. How much would it cost to have someone come to my home to do that?

Asked 5 years ago by Punkin.

• A:Answer Thanks for your question! We should be able to help setup your router. For support with costs and scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow do I load pictures onto my computer from a chip out of my canon camera

Asked 5 years ago by Anonymous.

• A:Answer Thanks for your question! This service would be easiest explained with you in the store. We'd recommend setting up an in store appointment so we can go over this with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI've had the subscription previously, can I renew? Will Geek Squad download Win 10 on my PC as part of the service? Will Geek Squad download Win 10 on my Laptop as part of the service? My last plan covered three machines, and upgrades for one price.

Asked 5 years ago by DickB.

• A:Answer Hi there. Thanks for your question! At this time, if your old plan has expired, we would recommend migrating into our new plan as it covers more and in a most cases, it will discount further. You can learn more about Total Tech Support by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646. You can also get more information by visiting your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questioni want to cancel my geek squad membership i don't want to pay the 99 dollars or whatever

Asked 5 years ago by Robert.

• A:Answer Hi Robert. Thanks for taking time to get in contact with us. We should be able to help out with that. For assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDo you work on printers and on printer/pc compatibility?

Asked 5 years ago by Puch.

• A:Answer Thanks for your question, Puch. We do support software and/or connection issues with printers and computers at this time. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan I switch my Mac Book Air and iPhone to a new Apple ID without losing any documents, contacts, pictures, etc.?

Asked 5 years ago by Anna.

• A:Answer Hi Anna, thanks for your question. It depends if the data is stored only in the cloud or locally as well. We may be able to help with this. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhen I delete messages on one device they still appear on the others in Windows Live Mail. Can you help me to convert email from POP to IMAP? It is my understanding that IMAP protocol solves this problem. Email is Bellsouth.nrt

Asked 5 years ago by lgbar.

• A:Answer How to put windows on steam deck

  Answered 1 year ago by Anonymous

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Q: QuestionCan you tune up my Epson WF-3620 printer. Print quality has gotten poor.

Asked 5 years ago by Freezer.

• A:Answer We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your printer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWill a lenova phone charger work with a LG k30 phone THE MALE PART OF THE CORD IS THE SAME AS THE LENOVA BUT THE PLUG INTO THE WALL IS TWICE AS BIG

Asked 6 years ago by Carl.