A:Answer If you're not comfortable with the person you get for service, you can request connection to a Geek Squad specifically located in the U.S. I've gotten to the point that I will not continue conversation with people I cannot understand. I'm sorry for that, but I don't need more frustration added to the reason I'm calling for support. Companies should not have people who cannot convey things clearly doing phone customer service. You can request another agent, or just say thank you, and call back for another agent. It's ok to do that.
