A:AnswerHi! Thank you for your interest in one of our products. To answer your question, all of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. Since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. Anyhow, we want to help you with this so please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support as soon as you are able so we can resolve this. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerWe appreciate your time bringing this to us, it's our pleasure assisting a customer like you. The security of the device also plays a big factor that would promote peace of mind especially if you are away from home so with the use of the wall anchors and mounting screws plus having an exterior cover your Geeni - Quick peek Smart Wi-Fi Video Doorbell would be secured and cannot be easily removed. For more details, you can also contact us via email at [email protected] or call us at phone +1 (888) 232-3143. You can also visit our website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
A:AnswerHi Dave, using Google Home card with the Geeni device is not yet compatible. We will forward your request to our developers and hopefully, it will be added in future updates. If you need assistance, kindly reach us via email [email protected] or call us at (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThank you for your interest in one of our products, Lisa. We just want to confirm your concern because we're a little bit confused with your question, but to give you an idea, this device is a wireless doorbell and you only need a compatible WiFi connection and a mobile phone to install the Geeni application. To clarify your queries, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThank you for your interest in our product, Beth. To answer your question, yes, this is our first battery-operated Doorbell. It also includes wireless chime, rechargeable battery, and other tools inside the box. For more information, please contact us via email at [email protected] or call us at +1 888 232-3143, from Mon-Sun, 9:00 AM to 9:00 PM EST.
A:AnswerThank you for your interest in one of our products. To answer your question, no, it doesn't have a cloud storage you need to install an SD card to make it record. Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and playback video to your phone until the card is full. Video is encrypted and only viewable through the Geeni app on your phone, so do not try removing the Micro SD card to view the video. Without a Micro SD card (optional, sold separately), the smart Wi-Fi camera can show live camera video, save screenshots or videos of the camera stream to your phone storage for later use, and the record still snapshots of motion alerts when notifications are turned on. Here is the type of SD cards that we recommend to be used for our Geeni smart security camera: Class10 and UHS1 or above such as 16G • Sandisk Extreme • Kingston 16GB SDHC-I SDCAC/16GB 32G • Sandisk Extreme V30 • Sandisk Extreme V30 A1 • Sandisk Extreme V30 Pro A1. For more information, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
