Questions & Answers

Name: GEN3 - The Stride Step-Thru eBike w/ 45 mi Max Operating Range and 20 MPH Max Speed - White
Brand: GEN3
SKU: 6486067
Price: 1274.99 USD
Rating: 4.3 (33 reviews)

GEN3 - The Stride Step-Thru eBike w/ 45 mi Max Operating Range and 20 MPH Max Speed - White

Model:: ELM107G3; |
SKU:: 6486067

User rating, 4.3 out of 5 stars with 33 reviews.

Highly rated by customers for:

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QuestionIs this bike an all terrain bike?
Asked 3 years ago by Bike.
- Answer Yes! The Stride is great for both paved surfaces as well as unpaved trails and tracks. It is capable of light off-road use and can support up to 2.0" tires!
  Answered 3 years ago by Gen3 Team
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QuestionWhat are the weight limits for the bike?
Asked 3 years ago by ThickRider.
- Answer 275 lbs
  Answered 3 years ago by Gen3 Team
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QuestionDoes the handle bar have any vertical adjustment?
Asked 3 years ago by PlumCrazy.
- Answer Yes! There is about 30mm of built in vertical adjustment for the stem/handlebar position. If you would like further adjustment, an aftermarket steerer extender or adjustable stem would be required.
  Answered 3 years ago by Gen3 Team
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QuestionHow long is the battery life??
Asked 3 years ago by Spuck.
- Answer Hey There! I am unsure if you are referring to battery range or battery unit life so I'll answer both! Our battery range per charge is an estimated 45 miles. There are variables than can add or subtract miles from that range. Our batteries are rated for 500 charge cycles. If you charge your battery twice a week, that translates to a life expectancy of 4.8 Years! However, We like to quote conservatively and say that a good estimate would be 3 years. Please reach out to our support team for more help: [email protected] 888-884-4363
  Answered 3 years ago by Gen3 Team
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QuestionAlso what is the weight of the bike?
Asked 3 years ago by Mari.
- Answer From their website: Bike Weight 56.4 lbs (25.6 kg)
  Answered 3 years ago by BeachRider
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QuestionHey! What kind of motor does it have, how many watts, how many watt hours is the battery, plus does it come in medium size frame? Tnx!
Asked 3 years ago by Mari.
- Answer Our bikes use the Bafang 500W hub motor to power our bikes, the Stride has 65Nm of torque from the motor to help with any steep climbs. The battery on the Stride is a 500Wh battery, with a 10.4Ah discharge rate, providing immediate power and efficiency. The Stride is equal to a small/medium size frame, and will fit anyone between 5'2" and 6'0" comfortably, other rider heights can be accommodated with a few simple changes to the stock configuration. Please contact our support team if you have any other questions at [email protected]
  Answered 3 years ago by Gen3 Team
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QuestionIs the battery removable? Does it come with locking keys?
Asked 3 years ago by Den.
- Answer Yes it is unlockable/ removable and there are a pair of keys to lock it into the bike's frame.
  Answered 3 years ago by CreatorsRequiem
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Questionwas wondering if the rims are single or double walled?
Asked 3 years ago by checkingRims.
- Answer The Stride model comes with double wall wheelsets. Should you wish to look at more of the specifications please take a look at the product page either on Best Buy or directly off our website and click on components to see a full list. https://gen3ride.com/electric-bikes/the-stride-step-thru-electric-bike/
  Answered 2 years ago by Gen3 Team
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QuestionWhat kind of warrenty does this come with and what if it breaks, is there a place we can take it to for repair?
Asked 3 years ago by Ken.
- Answer Hi Ken, Thanks for asking about our warranty. A brief answer is that we offer a 1-year Limited Warranty on New Product and a 90-day Limited Warranty on Pre-Owned Product. In order to be able to use these if need be we highly encourage/request that you register your new bike directly with us. Below you will find the link and it will also go into more detail. We do not have any direct locations to facilitate repairs, but we recommend visiting your local bike shop where an experienced professional mechanic can help you further in the most efficient manner. https://gen3ride.com/warranty
  Answered 2 years ago by Gen3 Team
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QuestionHow much does the battery weigh?
Asked 3 years ago by Cal.
- Answer The 500W battery (for the Stride, Flex, and Outcross) weighs 8lbs, and can be removed from the bike frame for transportation or charging purposes.
  Answered 3 years ago by Gen3 Team
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QuestionCan this bike go up steep hills? Does it have some kind of "turbo" mode for hills, and what would the speed be?
Asked 3 years ago by HillCountry.
- Answer Hello White, Yes, level 5 pedal assistance, or full use of the throttle assistance should give you plenty of support, typically you would go twice the speed of a traditional bike depending on the rider input and of course how steep the hill is. ---- The motor is 65Nm, which is enough for 15% grades. You can also check out the Electric Bike Reports' review of the Stride, it will give you a good idea of the capabilities of the bike.
  Answered 3 years ago by Gen3 Team
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QuestionCan a child carriage be hooked to the back tire/suspension like a non E-Bike without causing any issues?
Asked 3 years ago by Banger.
- Answer Yes, Gen3 bikes can be used with a trailer.
  Answered 3 years ago by Gen3 Team
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QuestionCan I ride it like a regular bike? No assist from the bike at all? If I can how much harder will it be to ride without assist?
Asked 3 years ago by Rich68.
- Answer Hi There, You can absolutely ride this without any pedal assist! Simply set your display to level 0, or ride with the bike powered off. As far as relative pedal effort goes, It will be the same as riding a regular bicycle, except when you get tired you can engage your pedal assist :D Please reach out to our support team for more help: [email protected] 888-884-4363
  Answered 3 years ago by Gen3 Team
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QuestionI WANT TO BUY A BATTERIE GEN3 WHERE
Asked 10 months ago by Anonymous.
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QuestionDo you sell the replacement battery for this model?
Asked 1 year ago by baker0705.
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QuestionMy Gen 3 e-bike throttle broke. Where can I get the parts?
Asked 1 year ago by Scotty07.
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QuestionCan this bike be used with a bike trainer
Asked 1 year ago by Anonymous.
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QuestionCan you tell me why you can buy a Gen 3 anymore?
Asked 1 year ago by Tammy.
- Answer Company gone out of business.
  Answered 1 year ago by Anonymous
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QuestionI got caught in a rain storm and the display stopped working properly. How do I factory reset it or buy a new display and controller?
Asked 1 year ago by KZY.
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QuestionWhat type of sensor? Cadence or tourqe
Asked 2 years ago by PF.
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Showing 1-20 of 47 questions

Questions & Answers

GEN3 - The Stride Step-Thru eBike w/ 45 mi Max Operating Range and 20 MPH Max Speed - White

Q: QuestionIs this bike an all terrain bike?

Q: QuestionWhat are the weight limits for the bike?

Q: QuestionDoes the handle bar have any vertical adjustment?

Q: QuestionHow long is the battery life??

Q: QuestionAlso what is the weight of the bike?

Q: QuestionHey! What kind of motor does it have, how many watts, how many watt hours is the battery, plus does it come in medium size frame? Tnx!

Q: QuestionIs the battery removable? Does it come with locking keys?

Q: Questionwas wondering if the rims are single or double walled?

Q: QuestionWhat kind of warrenty does this come with and what if it breaks, is there a place we can take it to for repair?

Q: QuestionHow much does the battery weigh?

Q: QuestionCan this bike go up steep hills? Does it have some kind of "turbo" mode for hills, and what would the speed be?

Q: QuestionCan a child carriage be hooked to the back tire/suspension like a non E-Bike without causing any issues?

Q: QuestionCan I ride it like a regular bike? No assist from the bike at all? If I can how much harder will it be to ride without assist?

Q: QuestionI WANT TO BUY A BATTERIE GEN3 WHERE

Q: QuestionDo you sell the replacement battery for this model?

Q: QuestionMy Gen 3 e-bike throttle broke. Where can I get the parts?

Q: QuestionCan this bike be used with a bike trainer

Q: QuestionCan you tell me why you can buy a Gen 3 anymore?

Q: QuestionI got caught in a rain storm and the display stopped working properly. How do I factory reset it or buy a new display and controller?

Q: QuestionWhat type of sensor? Cadence or tourqe

QuestionIs this bike an all terrain bike?

QuestionWhat are the weight limits for the bike?

QuestionDoes the handle bar have any vertical adjustment?

QuestionHow long is the battery life??

QuestionAlso what is the weight of the bike?

QuestionHey! What kind of motor does it have, how many watts, how many watt hours is the battery, plus does it come in medium size frame? Tnx!

QuestionIs the battery removable? Does it come with locking keys?

Questionwas wondering if the rims are single or double walled?

QuestionWhat kind of warrenty does this come with and what if it breaks, is there a place we can take it to for repair?

QuestionHow much does the battery weigh?

QuestionCan this bike go up steep hills? Does it have some kind of "turbo" mode for hills, and what would the speed be?

QuestionCan a child carriage be hooked to the back tire/suspension like a non E-Bike without causing any issues?

QuestionCan I ride it like a regular bike? No assist from the bike at all? If I can how much harder will it be to ride without assist?

QuestionI WANT TO BUY A BATTERIE GEN3 WHERE

QuestionDo you sell the replacement battery for this model?

QuestionMy Gen 3 e-bike throttle broke. Where can I get the parts?

QuestionCan this bike be used with a bike trainer

QuestionCan you tell me why you can buy a Gen 3 anymore?

QuestionI got caught in a rain storm and the display stopped working properly. How do I factory reset it or buy a new display and controller?

QuestionWhat type of sensor? Cadence or tourqe