Questions & Answers

Q: QuestionIn the absence of a connection can the garage door be opened with this device? I see that it can connect to my WiFi network, but is this the only option to control it?

Asked 4 years ago by Features.

• A:Answer Yes, you can use the wireless devices (remote, wall console, keypad) to open and close the device without connecting it to the Wi-fi.

  Answered 4 years ago by Genie Product Expert

  
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Q: Questionwhat is your installation rate and how long will it take?

Asked 2 years ago by rkt.

• A:Answer Geek sQuad didn’t put up my genie garage door opener I had somebody else do it in one day and I did the Wi-Fi myself , I bought it at Best Buy, Geek sQuad always puts in the Wi-Fi that’s what the guy said , and the company oiled all the rollers in the springs they did an awesome job

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes the belt come with or is it purchased separately.

Asked 2 years ago by Smyth0123.

• A:Answer The belt is included.

  Answered 2 years ago by Genie Product Expert

  
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Q: QuestionWill this work on a 20 foot wide door?

Asked 4 years ago by retiredgeezer.

• A:Answer If the door is 7-foot high and has well-balanced springs, yes it will.

  Answered 4 years ago by Genie Product Expert

  
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Q: QuestionIn the absence of a battery, will the lights still work? Assume only house powered.

Asked 3 years ago by Todd.

• A:Answer Yes if there’s power of corse

  Answered 3 years ago by MarkVerified Purchase

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Q: QuestionWill this work on a chain system versus a belt system. If not, do you sell one for a chain system?

Asked 3 years ago by fcazeau.

• A:Answer This model is a belt drive, we do have chain drive garage door openers.

  Answered 3 years ago by Genie Product Expert

  
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Q: QuestionIs this compatible with Ring?

Asked 3 years ago by Anonymous.

• A:Answer Not at this time.

  Answered 3 years ago by Genie Product Expert

  
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Q: QuestionI have two garage doors and each have a separate opener. Will this be able to control two doors?

Asked 3 years ago by IRobot.

• A:Answer No, you will need an opener for each door.

  Answered 3 years ago by Genie Product Expert

  
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Q: Questionwill this work with my existing Nest system for the home?

Asked 4 years ago by steve.

Q: QuestionDoes Best Buy also "sell" installation for this and if so, what's the price?

Asked 4 years ago by James.

• A:Answer Three separate agents said they install, but ultimately they said they do not install garage door openers

  Answered 3 years ago by OutstandingVerified Purchase

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Q: QuestionDoes Best Buy jnstall this Genie -LED Connect garage opener?

Asked 4 years ago by Anonymous.

Q: QuestionDoes Best Buy also "sell" installation for this and if so, what's the price?

Asked 4 years ago by Mo.

• A:Answer Good luck with that. Geek Squad came to install the opener I purchased from Best Buy. Well the geek squad said they didn't know how to install the opener , called their mgr & left.

  Answered 3 years ago by Anonymous

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Q: Questioni have an old GD opener which has the low ceiling adaptor can this unit be mounted in a garage with a low ceiling i need the low ceiling option

Asked 4 years ago by will.

• A:Answer No, this will not work with low headroom. You will need at least 2 1/2 inches above the highest point of travel of the garage door to install the header bracket.

  Answered 4 years ago by Genie Product Expert

  
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