A:AnswerHi David,
This is not a normal issue.
Please contact us at - https://www.gigabyte.com/us/Support
We will best assist you there on the next steps.
Hope this helps!
- John
A:AnswerDo not buy if you don't have local support in your country. I faced problems with OLED screen and could not find support locally.
Here's the global support link (https://esupport.gigabyte.com/) don't expect much but they do return your emails.
Here's a list of support partners globally.
Best to you!
A:AnswerNo, the built-in display can only run at 60 hz. BUT, you can buy a 120 hz external monitor and the AERO supports 120 hz output to it. Not sure which output connection would be best HDMI, Thunderbolt 4, or ???