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Questions & Answers

Page Showing 1-11 of 11 questions
  • QuestionOne of the pictures shows a wire. Can this unit be wired in or it it only used with recharging battery? If that’s the case does it come with a charger?

    Asked by Inks.

    • Answer The Nest Cam (battery) can run on battery power alone, or can be connected to a power outlet with the included or optional weatherproof cable and adapter for continuous power. Please note that the power adapter included is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately).

      Answered by Nest Support

  • QuestionWhen it says it will hold videos 3 hours.....does that mean it holds 3 hours of video footage, or it only holds a video for a 3 hour time period?

    Asked by Leroy.

    • Answer Three continuous hours of recording. The last three hours will be available and as each minute passes the oldest drops off. Its a three hour "loop" it records in.

      Answered by Grimmis

  • QuestionDoes this come with the mounting magnet and mounting plate?

    Asked by 312Tommy.

    • Answer Hello there, 312Tommy. Thanks for your inquiry. The Nest Cam (battery) includes the following items inside the box with every purchase: - Nest Cam battery - Magnetic plate - Wall plate - Wall anchors - Wall screws - Secure loop - Charging cable - Power adapter - Quick Start guide - Safety & warranty document More details about the Nest cameras are available here: https://support.google.com/googlenest/answer/9259110

      Answered by Nest Support

  • QuestionDo I need a strong WiFi connection?

    Asked by TessM.

    • Answer Preferable otherwise image quality will suffer and it will lag

      Answered by Nicolas

  • QuestionIs there any charge for using this equipment?

    Asked by DogAlley.

    • Answer The monthly subscription isn't required to operate, but a Google account IS required. The subscription gives you extra recording and storge options. 120 a year and you get more features.

      Answered by Grimmis

  • QuestionWill this camera work looking at a parking lot through a glass window if outside mounting is not possible?

    Asked by Pat23.

    • Answer Hi Pat23, your Nest Cam (Battery) works indoors too, just have to make sure there's no reflection or light in the view of your camera — To know some tips to find the better place for your device, take a look a t this article: https://support.google.com/googlenest/answer/9208999?hl=en&sjid=17982377011081535638-NC#zippy=

      Answered by Google Team

  • QuestionWill this work with my existing nightowl security system

    Asked by Anonymous.

    • Answer Hey there! Thanks for your inquiry. Setup and controls for the Nest Cam (battery) are found in the Google Home app. There are compatible security cameras that can be integrated with the Home app. Unfortunately, the Night Owl security system is not included on the list. Learn more using this link: https://support.google.com/googlenest/answer/9137164

      Answered by Nest Support

  • QuestionWill these cameras be incorporated into my existing Nest App so I can monitor from one app?

    Asked by Nester.

    • Answer As I understand it, the nest app is going away, and all nest products are going to use the Google Home app which is what I currently use now with my nest cameras

      Answered by JustinP

  • QuestionDoes this camera works overseas? If so, which countries?

    Asked by Samoans80.

    • Answer Hey there, Samoans80! We appreciate your interest. It may or may not work. The Nest Cam (battery), as well as the Nest Aware, is available in Australia, Austria, Belgium, Canada, Denmark, Finland, Ireland, Italy, France, Germany, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, and the United States. Google Nest devices are optimized to work best with specific Wi-Fi standards, depending on where they are sold and designed for. If you choose to export a device from a supported country to a non-supported country, it may experience low performance, may not work as expected, and it may not comply with regulations in the country you've exported it to. It can also cause compatibility issues as availability and performance of certain features, services, and applications are device and network dependent. Learn more about the Nest cameras here: https://support.google.com/googlenest/answer/9259110

      Answered by Nest Support

  • Questioncan this be added to another running system

    Asked by googlecamera.

    • Answer Another running system? This will be added to your Nest/Google home account.

      Answered by AJOrta926

  • QuestionIs there a warranty for this refurbished nest camera

    Asked by CV.

    • Answer Yes came with factory warranty

      Answered by JoseV